Cathay Pacific Airways Reviews 

I just had my first Economy flight experience on Cathay, HK to LHR, the seats were comfy enough as were the IFE systems. The plane was slightly run down and probably, well definitely needs some refurbishment. The lavatories had some bits of tape to hold some bits together on the wall.
What I found really strange was around 7 hours into the flight I asked for a cup noodle but was told there was none available but was offered an egg tart. I agreed and enjoyed it, but about 2 hours later a family of four sat beside me were provided four cup noodles and four egg tarts. I was very confused why I was told there was no noodles but the people sat next to me were provided them. To follow on another review, I asked for a bottle of water but was told only cups of water were provided, so once again I agreed. A while later a bottle of water was provided to a passenger a couple of seats ahead.
So I just wanted clarification from Cathay if I had to learn Chinese, which I wouldn't mind doing or be of a certain ethnic group, which unfortunately I can't change.
Would I fly Cathay again, only if I don't have an option.

I left from YVR to Singapore
Jan 31 2026
Then Singapore to Delhi
Upon arrival my one suitcase was torn open. (Hardcover)
I immediately contacted Cathay Pacific
And put a claim online with pictures boarding passes ect. Iv contacted several times and so far have not received any composition for my damaged luggage.
DELCX17009 The luggage is a year and a half old paid $240. Bugatti Brand

Flew and paid for Business; but thought I was in Economy. Seats now a 2-3-2 seating on Business. If people knew this, they’d avoid this airline. It’s a second tier airline now….

i flew with cathay pacific manchester to hong kong then hong kong to brisbane the staff were rude i asked for a drink they refused you only get a drink with you meal i wanted snacks they said get up and get them your self out of odder custoner service online and on the phone are incerdibly rude i got one meal with in 12 hour and then the second flight one meal and i was starving reslly bad and really disappointing i will not be flying again with them

Horrible flight and CS experience, would never fly Cathay again.

My wife and I flew Business Class with Cathay Pacific in February from Sydney to Heathrow via Hong Kong. Our experience was absolutely awful. Our seats which we had selected months before our flights were deemed to be faulty on the day, for both flights!! My wife and I were being split up and put in different sections of business class. Cathay Pacific thought this was ok. We would never fly with them again. Their service and support was disgraceful and the worst we have ever experienced on any long haul flight. I would recommend you choose another airline as the stress and upset we experienced was not recognised by the airline.

This was by far my best airline experience of the last 10 years. I strongly disagree with the score but then again most people only write a review when they have a complaint. The service on board was sublime. You could get snacks whenever you wanted. The meals were fine and the on board entertainment had such a huge library. (Props for the big selection of A24 movies). The planes were quite new and clean and the overall price I paid was very decent (590 round including luggage from Brussels to Cebu in the Philippines)

Worst Experience Ever! I would not recommend that anyone use their services. My mother has never travelled internationally & we have not seen each other in 4 years. I booked her a Domestic flight to Johannesburg (OR Tambo) in South Africa, as she lives quite far away for the airport. She got her baggage at the Domestic terminal & went to find the check in counter for Cathay Pacific. She was misguided x3 times by Airport staff & when she finally arrived at check in, she was exactly 5 minutes late & they just kept on saying there is no way for them to assist her at all, I tried talking to them very nicely and explaining that she was on time at the airport. My mother started getting emotional to which the two ladies unwilling to assist, laughed at her - Their names: Polesha & Nozipjo, which is really unasked for, laughing at an older lady extremely emotional about the situation at hand. Offering zero support! I then asked them to talk to their manager, to which they proceeded to tell me they had zero contact with theit manager, which I find extremely hard to believe. Since the airport staff of Cathay Pacific were very unhelpful and laughing about this matter, I resorted to calling Cathay Pacific.. 40minutes on the call, only to be told they have no way of contacting their staff at Johannesburg OR Tambo, to allow her to go through. Which I also find extremely unproffesional, how can you not have contact with your employees. They then proceeded to say I needed to change her flight date.. the only next available date being 2 April, instead of 17 March. Since she lives so far away from the Airport, with no family near the airport, there was no way we could allow for that date & was forced to cancel the flights - which meant losing money on the flight via Cathay Pacific & also losing money on the domestic flights & shuttle bus she needed to get there. I was forced to then also change her domestic return flight to return the same day & contact the bus to fetch her, which also cost extra money for a cancelled trip. Besides all the money loss, my mother had a extremely bad anxiety attack in the airport whilst being on a video call with me, thank goodness for the people that assisted her & then escorted her to the check in for a domestic flight back home.

I have personally been late to a flight check in, nearly 15mins and have alwaya found airline staff members to be understanding and helpful, getting me through to the airplane on time. Seems Cathay Pacific does not care for their clients health & finances, as they would rather not assist an elderly lady being 5 minutes late, than being understanding that she was late due to airport staff not being helpfup. I will NEVER use Cathay Pacific again & will advise everyone I know to not use their services. Worst day in my mother's life, we are both devastated & she is still in shock and anxiety due to this.

I’d give 0 if I could not only was my flight cancelled but Iv tried to get the refund for nearly 4 months and I just keep getting pushed around with 0 help it’s disgusting

I came yesterday March 12 2026 from Hkg to jfk business class. Forgot to give the AA mileage no for the flightCX 840. Called Cathy today and after 30-40 mins on the phone they said that they cannot help.
This is just shows how unbelievable this airline is. In Etihad,Emerites,Air India, British Airways you call them next day and they will honor your request.incase if Cathy wants to rectify pls do let me know.
I will givr my info.

Very stupid website, service and what not. Such a huge huge waste of time

Cathay Pacific lost my luggage on December 4th 2025 and it is now march 10th 2026. No refunds, no compensation, no communication provided. WORST AIRLINE EVER! I have flown over a 100 times and never ever had my luggage lost, and been treated this way. They have almost no way of actually contacting or speaking to anyone that can provide actual answers. Not to mention during the process of losing my luggage they provided me with a website to track my luggage, this website updated saying my luggage had been found but after countless calls, whats apps, and emails they said the website updated was faulty. Now it’s been 3 weeks since I submitted my luggage claim to get compensation, and they finally emailed me. They said “didn’t you receive your luggage already?” are you kidding me. So incompetent. NEVER FLYING AGAIN

Do not use this airline!!! They cancelled my flight in September last year, due to the earthquake. Since then I have spent over 12 hours on the phone and made 8 phone calls trying to get a refund for the flight that the airline cancelled. Each time I call they say someone will call me back, they have never called me back. The last 2 times I have directly spoken to supervisors that say they cannot offer the refund and I have to wait for a call back. I still have not had a call back nor received a refund. I have calls voice recorded. My theory is that they just keep saying they will call me back with no intention of calling me back and hope that I will just give up. I will never use this airline again and urge others not to use this airline!! Please spread the word not to use this airline and the horrible scenario I have been dealt with after using them.

If I could give it 0 stars, I’d do that. Cathay Pacific has the worst service in the whole world. They prioritise having a LEAN working model, which completely strips away any signs of actual humanity in their customer experience. I’m especially appalled by how last century their digital app and WhatsApp customer service platforms are. Seriously, this year marks Cathay’s long awaited 80th anniversary but I highly doubt it’ll last for another 80 years.

After flight was cancelled due to super cyclone last September. After waiting for a response for more than 24 hours on their WhatsApp contact we never ended up with response when trying to reroute journey back to Sydney. On return, we were advised cost of seat booking would be refunded. We booked via a travel agent and they had to request the refund on our behalf. That was over 4 months ago. Cathay just do not respond. I think they try and wear you out so you give up. I have spent hours following up with travel company. C
Cathay chat line useless, you can’t speak to a person. You just go round and round in circles. I won’t fly with them ever again. Incredibly unprofessional company.

Fight gets cancelled. No refund nothing. After a lawyer demands they paid. Terrible company. I would never fly with these amateurs

Also cause of delays we missed our connecting flight with them. Also no refund. Nothing.

Flew YYZ to HKG return in Business Class Service was just about non-existent Food was just about inedible
Crew were okay but could not speak much English so it was very difficult to ask for anything. Thay just need to be better trained on international flights
Probably would not fly again with Cathy Pacific

Should I thank you for doing nothing?
I think it would be optional if want to go elsewhere but not take a trip with the airways that lacks of flexibility, accuracy even procrastinating to send a system mail to change your personal information
It's a joke not airways, okay?
One star was my overrated score

Flew Los Angeles to Hong Kong and back in premium economy. The only good thing about my flights was the extra leg room. Food was basically inedible, and service was lousy. Crew are polite, but that's about it. They are ineffectual and really don't care. Plane was shabby and clearly from the 1990s. In flight entertainment was unusable as the devices are SO old and don't function. Many things are broken and or don't work. A bad experience overall. And this is in PREMIUM!

Awful experience starting from the London. learn to smile. that will improve the service. was late for four hours. Had to pay extra for the approved allowance of weight as it was in two baggage. worst air line experience. DO NOT FLY IN CATHEY PACIFIC