Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
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Review summary
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Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
Worst casino ever !!! Still waiting for my withdrawal after countless times sending all the correct documents they keep being rejected !! There is nothing wrong with my documents every other site I ha... See more
Company replied
Avoid at all costs! I never write reviews but feel compelled to write on for this absolute scam of a company. They Offer a welcome bonus but once a deposit is made, they withdraw the bonus offer s... See more
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Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
Contact info
1.9
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Terrible communication
Family have used this app for years in the past but unfortunately when issues arise, they’re never really solved. Communication is important but sadly it is very bad with this site.
I’ll take my chances elsewhere
2 February 2026
Unprompted review
Reply from Casumo
Hi Kelz Tuala,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that you feel let down, especially after being with us for such a long time. That’s certainly not the experience we want for you or any of our players. Clear and helpful communication is extremely important to us, so it’s disappointing to hear that we didn’t meet that expectation in your case.
We would also like to reassure you that we are a fully licensed and regulated casino, and we operate under strict regulatory requirements designed to protect our players and ensure fairness and transparency at all times.
We would genuinely appreciate the opportunity to better understand what happened and see if there’s anything we can do to put things right. If you’re open to it, please reach out to us via e-mail at hey@casumo.com or through our live chat so we can review your concerns in detail.
Thank you again for your feedback, it helps us improve.
Kind regards,
Jeffrey
Casumo
Very disappointed
Very disappointed. The back and forth emails are frustrating, how can you not have one specific agent dealing with an issue instead of having multiple people handle the matter only to ask for an explanation again.
Communication is horrific and not dealt with in a timely matter.
Automated replies are just as frustrating. Online chat does nothing to resolve the matter either
31 January 2026
Unprompted review
Reply from Casumo
Hi Joss Saimoni
Thank you for taking the time to share your experience.
We understand how frustrating it can be to have multiple agents involved and to repeat explanations. This is not what we aim for at Casumo. Our goal is to provide smooth, clear, and timely communication so that issues are resolved efficiently and without unnecessary back-and-forth.
Please be assured that Casumo is a fully licensed and regulated online casino, committed to providing a safe and fair gaming environment. Our dedicated support ambassadors are available 24/7 via live chat, ready to assist with any questions or concerns in real time.
If you’d like to discuss your experience further, you can also contact us directly at hey@casumo.com. Your message will be reviewed carefully, and we’ll use your feedback to continue improving our service for all players.
Kind regards,
Jeffrey
Casumo
Reply from Casumo
Hi Matthee Weatherilt
Thanks for taking the time to leave a review.
We’re really sorry to hear that you feel this way about our promotions, that’s definitely not the experience we aim to provide at Casumo.
We work hard to offer a wide range of bonuses and campaigns to suit different players, but we understand that not every promotion will be the right fit for everyone. Please be assured that Casumo is a fully licensed and regulated online casino, committed to providing a safe and fair gaming environment.
Your feedback is important to us, and we’d love the chance to understand more about your experience. If you’d like to get in touch, you can reach us at hey@casumo.com or live chat, we're here 24/7.
Kind regards,
Jeffrey
Casumo
Avoid
Avoid. Avoid Avoid, been chasing only 20 pound win for weeks , they just won't pay , shocking site , keep well away , you would think it was a million pound , bunch of clowns , told um keep the money , I excluded for 5 yrs , keep away guys , they are a complete joke ,
14 February 2026
Unprompted review
Reply from Casumo
Hi Gary Riley,
We’re sorry to see your review and note that we did not receive a response following our previous request for further details.
As this is a public forum, we don’t have access to account-specific information here and are therefore unable to check your case directly. At Casumo, withdrawals are never withheld without reason. As a fully licensed and regulated online casino, we are required to carry out verification and security checks in line with regulatory obligations. These procedures apply regardless of the withdrawal amount and are in place to protect both our players and the platform.
If you would still like us to review your case, our support ambassadors are available 24/7 via live chat, or you can contact us directly at hey@casumo.com. We remain happy to look into this for you.
Kind regards,
Jeffrey
Casumo
I believe this site is acting in a…
I believe this site is acting in a scamming way for over 2 months I’ve been trying to resolve a issue. I don’t recieve or am allowed to opt in to promos or get bonuses after deposits or after spends which they offer on there promo page I’m owed numerous bonuses have deposited significant funds can not access the daily free spin.
Was told 2 months ago the problem was moved to a priority and will be resolved in 48hrs. Now today been told it’s still not sorted don’t know when it will be sorted and they they will notify when it is. They are clearly not doing anything there acting fraudulently taking funds after offering bonuses on deposits ect and not issuing the bonuses or promos they use as bait.
Very poor and disgusting service .
14 February 2026
Unprompted review
Reply from Casumo
Dear Leigh Hales
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel.
We would like to assure you that Casumo is fully licensed and regulated, and we take all customer concerns very seriously. In some cases, due to responsible gambling policies and regulatory requirements, certain accounts may be excluded from receiving bonuses or promotional offers. These measures are in place to ensure player safety and compliance with licensing conditions.
Please also note that bonuses and promotional offers are added extras provided at our discretion. Eligibility for promotions may vary between players in line with our terms and regulatory obligations.
That said, we completely understand that you would like clarity regarding your specific situation. To allow us to review your account in detail and provide a clear explanation, we kindly ask you to contact our support team directly via Live Chat or by email at hey@casumo.com. Our team will be happy to investigate this further for you.
Best regards,
Jeffrey
Casumo
DO NOT USE!!!
The Company got complained to over a week ago and have refused to reply to emails asking for updates. This is after we told them we were at a mental age of 7. My bank has advised me to do chargebacks but waiting till 7 working days as then they have no excuse
6 February 2026
Unprompted review
Reply from Casumo
Hi Rachel Mcdonald,
Thank you for taking the time to share your feedback.
We would like to reassure you that Casumo is a fully licensed and regulated operator, and we operate in accordance with all applicable regulatory requirements. We are also committed to responsible gaming and offer a range of PlayOk and safer gambling limits to support our players.
Our records show that our relevant team has already provided detailed information via email regarding this matter. As this is a public forum, we’re unable to discuss or disclose account-specific information here.
If you need any further clarification or assistance, please reach out to us directly via Live Chat or by emailing hey@casumo.com, and our team will be happy to help.
Kind regards,
Jeffrey
Casumo
Holding my money
13 February 2026
Unprompted review
Reply from Casumo
Dear Bucur Cristian,
Thank you for taking the time to share your feedback with us.
We would like to reassure you that Casumo is a fully licensed and regulated online casino, and we always operate in accordance with strict regulatory requirements designed to protect our players.
Regarding your concern, we previously reached out to request some additional account details in order to review the matter for you. As we did not receive a response within three days, we were unfortunately unable to proceed further with the investigation at that time.
As this is a public forum, we’re unable to access or discuss specific account details here. However, we would really like the opportunity to look into this properly for you. Please feel free to contact us directly via email at hey@casumo.com or through our 24/7 Live Chat, where our ambassadors are always ready to assist you.
We’re here to help and look forward to resolving this for you as soon as possible.
Kind regards,
Jeffrey
Casumo
Unpaid withdrawal
Update- You contacted me via email after I posted here on Trustpilot not before.
I have given you a photo/copy of my passport, 2 letters of proof of address, you have my bank account details.
Now you're requesting a copy of my bank statement, really why is this required?
That's a personal document that contains my private financial details.
Your quick to take money but you then put blockers to withdraw any money!
What I have given should be more than enough to prove my identity and my home address.
I use other online casinos and none of them request a copy of my banking statements.
I'm not comfortable giving you or anyone else for that matter a copy of a personal bank statement!
As for your chat system, It doesn't work as soon as I mention the issue it withdrawal.....
It's ridiculous!
I made a withdrawal on the 31st of February and until now I have not received the funds!
The live chat doesn't help and the email helpline comes up as not being a valid email address....
Scammed and no way to fix it...
Stay away from casino, rip-off!
12 February 2026
Unprompted review
Reply from Casumo
Hi Kenny,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, and all withdrawals are processed in line with our verification procedures to ensure the safety of our players and platform integrity. You have been informed via email multiple times about the documents required to complete the verification process and allow your withdrawal to be processed.
As this is a public forum, we don’t have access to your account details here. We encourage you to submit the requested documents or contact our support team directly via Live Chat or email at hey@casumo.com so we can assist you and finalize your withdrawal.
Player wellbeing is important to us, and through our PlayOkay settings, you can set deposit limits, loss limits, session reminders, and other tools to help manage your play responsibly.
Best regards,
Jeffrey
Casumo
Casumo try to fix your game becouse…
Casumo try to fix your game becouse evry day I lost the many in your website and never win . I well dont play again just I add limit 10 pher month. Becouse the website it just rubbhis and never bonus for the gams .I work for this many I dont stil like you do 😡😡😡😡😡😡😡😡
10 February 2026
Unprompted review
Reply from Casumo
Hi Nicoleta Marin
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, committed to providing a safe and fair gaming experience. All games on our platform are supplied by independent third parties and use a sophisticated Random Number Generator (RNG) to ensure all outcomes are fully randomized. This means that some players win while others lose this is a normal and inherent part of gambling.
Player wellbeing is a top priority at Casumo. Through our PlayOkay settings, you can set deposit limits, loss limits, session reminders, and other tools designed to help you stay in control and enjoy responsible gaming.
If you have any questions or need further support, our team is always available via Live Chat or email at hey@casumo.com
Best regards,
Jeffrey
Casumo
Withholding winnings
My objection to upload sensitive documents was not dealt with in a timely manner. I’m chasing a pending transaction via bank transfer. Seems like the site is happy to withhold funds from their “customers”
Poor customer service that ignored my request with this matter to date.
7 February 2026
Unprompted review
Reply from Casumo
Hi Michael Quinn
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino. Your funds have been successfully sent. The verification process is carried out to ensure the safety of our players and maintain the integrity of our platform. While we understand that delays can be frustrating, these measures are in place to protect both your account and the overall security of our services.
If you have any further questions or need assistance, our support team is always happy to help via Live Chat or email at hey@casumo.com
At Casumo, our players’ wellbeing is a top priority. Through PlayOkay settings, you can set deposit limits, loss limits, session reminders, and other tools to help manage your play responsibly and enjoy a safe gaming experience.
Best regards,
Jeffrey
Casumo
This casino it’s Big Scammer!
This casino it’s Big Scammer!! Stay away from them if you don’t want to have a big problem.
First time deposited £100 by Apple Pay, while paying game suddenly my account been blocked and I have £146 in there, I went to withdrawal since 4/02/2026 at 10:51am, they’ve refunded money back to my Apple Pay wallet and it’s been declined twice after that I’ve sending an email asking about my withdrawal fund £146 none of them replied my email, and I also sending lots of documents to them such like a bank statement PDF,card etc. they’ve just rejected all my documents , they’re asking for bank statements transitions link with Apple Pay, and i can’t give it because that money still pending, and he’s said I have to wait till get that statement they wanted, literally this is a con they’re trying to scam you every single ways they could, this casino CASUMO need to be closed down in the UK, today it 08/02/2026 Still cannot get my own money back.
8 February 2026
Unprompted review
Reply from Casumo
Dear None
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com, and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
Casumo
i want to give this obvious con a…
i want to give this obvious con a zero.How the gambling commission get away with pretending to vet these extortionate companies running these obvious frauds is behond me.Its systemic of the decline you see everywhere nowadays,everything is dodgy and not fit for purpose.These people are con artists running this casino and dont give them penny of your money.When you have 15 fs symbols come in on one game and it doesnt bonus once you know the casino is dodgy.Ive played them abroad that accept UK players and the difference is night and day.
3 February 2026
Unprompted review
Reply from Casumo
Hi Giuliano Palama
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
Casumo is a fully licensed and regulated online casino, operating under strict guidelines set by the relevant gambling authorities. All games on our platform are supplied by independent, reputable third-party providers and use certified Random Number Generator (RNG) technology to ensure that all outcomes are completely random and fair. As with all gambling, wins and losses are part of the natural variance of the games and cannot be influenced by the casino.
Our players’ wellbeing is our top priority. Through our PlayOkay settings, you can set deposit limits, loss limits, session reminders, wagering limits, or even take a time-out whenever needed. These tools are designed to help you stay in control and enjoy a safe gaming experience.
If you ever have questions about gameplay or need assistance with your account, our support team is always here to help. Please feel free to reach out via Live Chat or email us at hey@casumo.com
Best regards,
Jeffrey
Casumo
After they started to down prioritise…
After they started to down prioritise the Nordic marked, and removed the sportsbook it have all started do go down 📉
The customer service is a joke and many of the vip mangers has quit
1 February 2026
Unprompted review
Reply from Casumo
Dear Captain Darrow,
Thank you for sharing your feedback with us. We’re sorry to hear that you feel disappointed with the recent changes.
Please note that Casumo is a fully licensed and regulated online casino, and the wellbeing of our players remains our top priority. We provide tools such as Play Okay settings to help players manage their gaming activity responsibly and safely.
We understand that changes, such as the removal of certain products including the sportsbook, may not meet everyone’s expectations, and we acknowledge that this can be frustrating.
We always aim to outperform our highest standards in support, and our teams continuously work to deliver professional and efficient assistance to all players. We regularly review our internal processes to ensure we maintain and improve the level of service expected.
Your feedback is valuable, and we will make sure it is shared internally. If there is anything specific you would like us to look into regarding your experience, please contact our support team via live chat or at hey@casumo.com , and we will be happy to assist you further.
Kind regards,
Jeffrey
Casumo
Allows me to deposit money then blocked…
Allows me to deposit money then blocked my account, they run intrusive check which also makes this site off putting, would not recommend slow process
30 January 2026
Unprompted review
Reply from Casumo
Dear Ale Hill,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict guidelines set by reputable gaming authorities. As part of these regulations, Casumo has verification checks in place — such as proof of identity, address, proof of ownership for a payment method and sometimes proof of funds — to ensure the security and safety of all our players. We implement mandatory customer verification (KYC) for security purposes; while this process can sometimes feel intrusive, it is essential for protecting your account against fraud and ensuring that we meet all our legal and responsible gaming obligations.
These checks are standard practice across licensed operators and help protect players, prevent fraudulent activity, and promote responsible gaming.
If you’d like us to review your account or clarify your verification status, our Support Team is available anytime via Live Chat or at hey@casumo.com
Kind regards,
Nikka
The Casumo Team
Scam
Scam
Absolutely bullshit app rubbish site
Just rubbing money all SCAM.
Never getting single bonus.Don’t waste your money on this rubbish SCAM CASINO.
29 January 2026
Unprompted review
Reply from Casumo
Dear Gholamreza Karami,
Thank you for sharing your thoughts.
We’re sorry to hear of your negative experience. While we understand your frustration, we want to assure you that Casumo is a fully licensed and regulated operator, and we are committed to offering a fair, secure, and responsible gaming environment.
Our approach to promotions and rewards may differ from other operators, but it is always designed with long-term sustainability, player safety, and compliance in mind. We appreciate that different players look for different features, and we’re constantly reviewing our services to ensure we’re providing value to our community.
We value your feedback, and we’re sorry to hear that we didn’t meet your expectations on this occasion.
Kind regards,
Nikka
Casumo
Worst pay out online casino i have ever…
Worst pay out online casino i have ever played on
28 January 2026
Unprompted review
Reply from Casumo
Dear Leanne Corns,
Thank you for your feedback.
We are very sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo is a licensed and regulated online casino committed to fair play, responsible gaming, and providing the best possible service to our players. We place great importance on responsible gaming.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Kind regards,
Nikka
Casumo
Figured now would be a good time to put…
Figured now would be a good time to put this on here.
A few years ago, made an account with casumo. Everything seemed fine for several months.
Then After those fews months my account was blacklisted on their site and I was told I was not allowed to play there any more because apparently my credit score was so bad it came up as a red flag for them. Thankfully I'm still using sites like Betfred without any problem but honestly. I would never Recommend Casumo to anyone because of their shady practices behind the scenes. My Credit Score is fine btw.
13 February 2025
Unprompted review
Reply from Casumo
Dear David Church,
Thank you for your feedback.
We are very sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo operates as a fully licensed and strictly regulated online casino, and we place strong emphasis on transparency, fairness, and player protection. We place great importance on responsible gaming as part of our duty and care due. In this respect, we also offer Play Okay tools which are available to help you stay in control and ensure a fun and safe gaming experience.
Additionally, our dedicated support team, available 24/7, is always happy to assist resolving any issues and clarifying any doubts be it via live chat or by email at hey@casumo.com.
Thank you again for your feedback.
Sincerely,
Nikka
Casumo
I was new on this Casumo online…
I was new on this Casumo online casino..everthing is great and excellent in withdrawal. But never tried betting. Give you bonus money too.
25 January 2026
Unprompted review
Reply from Casumo
Dear Carlos,
Your message truly brightened our day—it’s fantastic that you’re loving the Casumoverse, and congrats on that recent win! Thank you for noticing and appreciating Casumo's dedication to creating a smooth and fun environment.
As a fully licensed and regulated casino, we pour significant resources into ensuring the platform is not just entertaining, but also rock-solid safe. Player security, quick payouts, and fair play are essential to us. While we strive to offer the best games and speed, prioritizing your peace of mind is at the very top of our list.
Should you need assistance, please feel free to reach out via live chat or drop us a line at hey@casumo.com. We are here to support you.
A heartfelt thank you for sharing your kind words. We can't wait to catch you on your next adventure!
Best of luck!
Regards,
Nikka
Casumo
Not the best
Opened account. Verified account deposited and wouldn’t allow me to play games. Awaiting money to come back into my bank account will see what happens. But not a good impression.
26 January 2026
Unprompted review
Reply from Casumo
Dear Tracey Auld,
Thank you for your feedback. We are truly sorry you have had a negative experience.
Operating as a fully licensed and regulated online casino means security is paramount. We continuously prioritize player security, fast payouts, and fair play by investing heavily to keep our platform robustly secure and safe. Your peace of mind while playing is our top commitment, complementing our goal of delivering the best games and optimal performance.
If you have any inquiries, please reach out directly via live chat or email us at hey@casumo.com. We're always on standby to support you.
Kind regards,
Nikka
Casumo
Wish I had read the reviews first as…
Wish I had read the reviews first as then I would not have used this site . Over the last two weeks I deposited £210 . Silly me .as I have not withdrawn anything, obviously it's a gambling site and you play the odds , but the odds are "0" on this site . Don't waste your money like I did
25 January 2026
Unprompted review
Reply from Casumo
Dear Denise Jones,
Thank you for sharing your feedback.
Casumo operates as a fully licensed and strictly regulated online casino. All our games utilize certified Random Number Generator (RNG) technology, provided by independent, industry-leading suppliers, to guarantee fair and random outcomes.
If you require a review of your gameplay or further details on a specific round, our Support Team is available via Live Chat or email.
Regards,
Nikka
Casumo
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