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Castrads Reviews 2,180

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TrustScore 5 out of 5

4.9

Boiler and Heating Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their beautiful design and robust construction. Many people also commend the staff for their outstanding helpfulness, patience, and expertise, making the selection and purchasing process smooth and enjoyable. The delivery service is frequently noted for its efficiency, promptness, and careful handling of items, with many consumers appreciating the clear communication throughout the process. However, some customers also noted issues with delivery, mentioning delays that impacted their schedules and, in a few instances, products arriving in less than ideal condition or with packaging problems. A small number of people also experienced difficulties with product functionality due to manufacturing oversights, specifically concerning painted valve spuds that prevented proper installation.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the high quality and exquisite... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, friendliness, and prompt service. Many... See more

Quality

Users describe positive interactions with product quality, consistently highlighting the high quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the prompt and quick delivery of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently mention the friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

Initially I gave a poor review because of a delay of a catalog. Castrads followed up stating holiday shipping cause some delays. They promised my catalog would be there the next day, and it was. They... See more

Rated 5 out of 5 stars

Castrads is the best. Finding a source for high-end radiators is not easy and not only does Castrads do a great job on the product side but more importantly, their communication is top notch. It's... See more

Rated 5 out of 5 stars

Exceptional sales team and service. They carry a beautiful product but beyond that they helped me with every aspect from which style to size appropriate for each room. They were also very patient with... See more

Company details

  1. Boiler and Heating Service

Information provided by various external sources

Castrads cast iron radiators are trusted the world over by plumbers and engineers for their superior quality, and by architects and homeowners for their exquisite finishes and timeless design. The perfect heating solution for townhouses, cottages and manor houses alike, every radiator is hand- assembled and finished in Manchester with impeccable attention to detail and delivered across the globe.

Built to order. Made to last.

Hand-built and finished in Manchester.

Radiators made to specification by our dedicated team. Get the perfect radiator for your home.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 4 out of 5 stars

Very nice product

I received my brochure regarding the radiators promptly. Very informative but would have liked price ranges involved. As part of my cottage renovation I am looking at radiators that accomodate a heat pump. Castrads is high on my wishlist when heating installed.

17 March 2026
Rated 5 out of 5 stars

I knew what I wanted

I knew what I wanted, so it was more the information I got regarding manufacture/ delivery of radiator which was very good. They were able to deliver when I was ready and the packaging was excellent.

6 March 2026
Rated 5 out of 5 stars

Beautiful product

Beautiful product, easy to install.
Everyone in the company is lovely to interact with from the sales team to the delivery team. All polite , helpful and a credit to Castrads.

19 February 2026
Rated 5 out of 5 stars

Ordered the finish samples

Ordered the finish samples - really helpful to see what the metal looks like. Great that we can return the samples for reuse and will get the money back when we order the radiators ( every little helps right 😆)

2 March 2026
Rated 5 out of 5 stars

Two thumbs up

First of all, I love love love love love the Radiators! Very helpful and expedient in getting me the little extra part that I needed… Thank you so so so very much! I highly recommend Castrads!👍🏼👍🏼 they get two thumbs up from me

11 February 2026
Rated 3 out of 5 stars

Hi - excellent product

Hi, I love the product. Genuinely premium. I would like more info on estimated completion of order when ordering. No timelines or estimates are quoted. I now have a due date over month away, which is ok. I guess it’s hard to map production schedules to website estimates, but ideally would provide estimate and when customers try and hold to that date, explain to them what the word estimate means

21 February 2026
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Reply from Castrads

Thanks for your feedback Matt. We try our best to communicate lead times on the product pages, during the quote process and in the Expected Completion Date emails but I absolutely understand that these things don't always hit the mark. We make all our radiators to order and that takes some time. I'm really sorry you were disappointed but thrilled that you like the prroduct.

All the best
Nick

Rated 5 out of 5 stars

Madison Noonan

Madison, my sales consultant, was fantastic. She carefully explained to me the various choices and PATIENTLY answered my thousand questions! Working up 8 different options, we walked through the pros & cons before finally settling on our choice. The quality of the product and the outstanding customer service is why I will be back and recommend to others.

6 February 2026
Unprompted review

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