Great range, competitive prices and no-hassle returns when I previously had to send back something that didn’t fit. Delivery has always been very quick too, with my orders all processed and dispatched... See more
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Review summary
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Reviews shaping this summary
Excellent service and value. Castleberg had the brand and model of trail shoe I needed, at a less expensive price and with faster delivery than the actual shoe manufacturer. They were well packed fo... See more
Very competitive prices and super helpful. Nothing was too much trouble. I felt a valued customer. I can’t recommend them highly enough and was so happy with their service and delivery times that I re... See more
Delivery was prompt, the price was very reasonable and it was properly packaged to avoid leaking of the product. AND it was in stock, when our local high street outdoor store (naming no names) had de... See more
Company details
Written by the company
Castleberg Outdoors is a specialist independent outdoor retailer first established in 1987. Aside from some of the best prices, we are hugely focused on customer service. Expert advice, delivering on time, answering emails or calls – it’s important to us to get it right and make you delighted – it means (hopefully) you’ll come back again. Why are we different? How do we do things? – We believe our strength is in our staff, our shop and what we sell. Our staff because everyone who works for us has a passion for the outdoors, knows the gear inside out and is committed to doing their best for customers. Our shop because it means we talk to customers face to face every day, we learn about what you need and how we perform. What we sell because we have an unrivalled range in our core brands and what we stock is technical, high performance gear – our hope is that you’ll be delighted with what you buy, it’ll perform brilliantly and give years of service.
Castleberg Outdoors Details
Written by the company
Contact info
Cheapside, BD24 9EW, Settle, United Kingdom
- 01729 823751
- enquiries@castlebergoutdoors.co.uk
- www.castlebergoutdoors.co.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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Fantastic !
Fantastic !
Less than 48 hrs and my order arrived . Great product at a very good price . Regular updates regarding the delivery .
I will be using castleberg regularly for my outdoor necessities in the future .
6 May 2026
Excellent online service
Excellent online service. All aspects of easy ordering, sustainable packaging, speedy delivery and very competitive prices made my experience top notch! I will definitely use this company again.
11 May 2026
Unprompted review
Does exactly what it says!
2 May 2026
Great service
26 April 2026
Excellent service-fast delivery
Excellent service-fast delivery. Item I wanted at the best price. Highly recommend.
24 April 2026
Very positive expereinces with Castleberg Outdoors
Small company selling exactly what I want. efficient, quick response to enquiries. The items were very swiftly despatched. Great service.
17 April 2026
Excellent service and quality
24 April 2026
As always a great experience
As always a great experience - great value and fast shipping ensure I keep coming back.
19 April 2026
Not to bad hat a bit small
16 April 2026
Had exactly the shoe I was looking for
Had exactly the shoe I was looking for. Super fast delivery and a great price - I can highly recommended Castleberg!
7 April 2026
Unprompted review
Excellent service
Great service and quick postage. Product exactly as advertised. Really happy with the service received.
12 April 2026
Excellent Service.
Ordered a pair of Toppo hiking boots. Arrived promptly, but weren’t the right fit. Spoke to Castleberg Outdoors and spoke to a very friendly lady who without any fuss just asked me to return items for a refund. How nice to find a human at the end of the a mailing order. Refund made promptly to my account. A very good service. Thank you.
31 March 2026
Easy ordering and quick delivery
Easy ordering and quick delivery. Competitive price compared to other retailers.
12 April 2026
Brilliant customer service. Brilliant little outdoor shop.
Bought a Paramo Caminata jacket as an impulse purchase 2 weeks ago. When I got home I realised that it wasn't right for me. I phoned the team at Castleberg to arrange an exchange for a different size (even though I couldn't get there for a whole week) they still put one aside for me. When I got there to exchange the jacket they had it ready for me.. However it still wasn't right for me. So I tried on a different style and bought the Alta 3.
The staff were great especially the lady that served me. We had a chat about what I was after and gave some great advice.
The whole experience was amazing and stress free. Even though we live quite far away Castleberg is becoming our go to outdoor shop.
18 April 2026
Unprompted review
Always good value
Always good value. Always reliable. Good range, prompt delivery. If I lived closer I’d love to pop in for a mug of tea and a chat!
7 April 2026
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