Castleberg Outdoors Reviews 

5,249
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 421 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, competitive prices, and helpful advice provided by knowledgeable staff who ensure smooth transactions. Buyers consistently emphasize the extensive range of outdoor products, noting that orders are processed and dispatched promptly. However, some people mentioned that certain items like shoes or socks did not fit correctly and required a return. A few consumers also stated that deliveries occasionally took a little longer depending on location, though communication remained clear. Despite these occasional challenges, people remain highly satisfied with the overall service, secure packaging, and excellent product quality.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great value, excellent range,... See more

Delivery service

Consumers find delivery service to be positive, highlighting extremely quick dispatch and prompt arrival... See more

Price

Clients share positive opinions on price, consistently noting that the store offers very competitive rates... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and friendly... See more

Order

Customers had positive experiences with order processes, highlighting simple online ordering and fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great range, competitive prices and no-hassle returns when I previously had to send back something that didn’t fit. Delivery has always been very quick too, with my orders all processed and dispatched... See more

Rated 5 out of 5 stars

Excellent service and value. Castleberg had the brand and model of trail shoe I needed, at a less expensive price and with faster delivery than the actual shoe manufacturer. They were well packed fo... See more

Rated 5 out of 5 stars

Very competitive prices and super helpful. Nothing was too much trouble. I felt a valued customer. I can’t recommend them highly enough and was so happy with their service and delivery times that I re... See more

Rated 5 out of 5 stars

Delivery was prompt, the price was very reasonable and it was properly packaged to avoid leaking of the product. AND it was in stock, when our local high street outdoor store (naming no names) had de... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Camping Store
  3. Clothing Store
  4. Running Store
  5. Shoe Store

Written by the company

Castleberg Outdoors is a specialist independent outdoor retailer first established in 1987. Aside from some of the best prices, we are hugely focused on customer service. Expert advice, delivering on time, answering emails or calls – it’s important to us to get it right and make you delighted – it means (hopefully) you’ll come back again. Why are we different? How do we do things? – We believe our strength is in our staff, our shop and what we sell. Our staff because everyone who works for us has a passion for the outdoors, knows the gear inside out and is committed to doing their best for customers. Our shop because it means we talk to customers face to face every day, we learn about what you need and how we perform. What we sell because we have an unrivalled range in our core brands and what we stock is technical, high performance gear – our hope is that you’ll be delighted with what you buy, it’ll perform brilliantly and give years of service.

Castleberg Outdoors Details

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(5,249)

389 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent price and service

Excellent price and service! Ordered online and by the end of the same day the item had been dispatched. Kept informed of each stage of the process. Item received extremely quickly and was excellent quality.

23 July 2026
Rated 5 out of 5 stars

Outstanding service!

I ordered a pair of shoes and unfortunately the fit was not great so I wrote to them for a return. The response was immediate, the process was straightforward and the refund prompt.
They lived up to their great service promise. Will recommend wholeheartedly.

15 July 2026
Rated 5 out of 5 stars

First rate experience

Excellent service. The shoes were sent very quickly. Sadly they weren't quite right for me and I had to return them. Castleberg confirmed the refund in less than a day after receiving them back, a level of service that puts the big online retailer that I often use to shame. I wouldn't hesitate to recommend Castleberg and really hope to use them again in future.

13 July 2026

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