Had a minor issue with a freestanding bath mixer tap purchased over a year ago. Emailed today. Received an immediate and very helpful response from lovely Zoe. No quibbling. Replacement parts on way.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everything about the cast iron bath company has been a positive experience. They had everything we needed in polished nickel (which can be tricky to find) and in stock at short notice. The customer se... See more
Company replied
Cast Iron Co were prompt and articulate from the off. I’ve previously used other online bathroom suppliers who all pale into rubbish compared to this bunch. The responsiveness and care was quite exce... See more
Company replied
This is the only company I’ll ever buy a shower or taps from for now onwards. They are the nicest, kindest company I’ve ever bought from. Nothing is too much trouble, they are quick to reply and reso... See more
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Company details
About The Cast Iron Bath Company
Written by the company
About The Cast Iron Bath Company
The Cast Iron Bath Company is a leading supplier of bathroom fixtures and fittings with specific focus on providing products in a large range of finishes and colours. Brassware is available in Chrome, Polished Nickel, Brushed Nickel, Polished Brass, Brushed Brass and Matt Black; Baths can be painted in any colour of choice; and Concrete Basins are available in a large range of popular colours.
We are really excited to share our range of unique product designs and our team of experts are always happy to answer questions and give guidance. You can reach us on 01723 585896.
Established in 2006, we are a family owned business who take pride in the quality of products supplied and our personal approach to customer service.
Our Mission
Our purpose is simple - we want to enable our customers to create the bathroom of their dreams in a time-frame that matches their needs.
We maintain a high-availability approach to stock levels in our own product lines. Our own brand taps, showers and concrete basins are available for next day dispatch and baths are often available within 3 days unless custom painting is required, in this case then our lead times are 7 to 10 days. Visit our website for more details.
Quick Links
Contact info
Aurora House, Hopper Hill Road, YO11 3YS, Scarborough, United Kingdom
- 01723 585896
- sales@castironbath.co.uk
- www.castironbath.co.uk
4.8
Excellent
522 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the tapware you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great in every way!
11 October 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Just Beautiful !
Just Beautiful !
I ordered last minute due to a change on my build, Team were incredibly helpful in ensuring I ordered everything I needed and got it to me on the right date for my build.
Qualify is excellent, I ordered, bath, sink, toilet and taps, friends and family who have seen the suite installed have commented on just how beautiful their products are. Plumber (who moans about everything) said it was a dream to install. The Bath is gorgeous, it takes centre stage and looks as if it will stand the test of time, I had looked at acrylic baths before taking the plunge and I've not been dissapointed.
CIBC are a rarity in today's world, yes you pay more for their products, but the quality and service far exceeds their price. I am currently renovating the whole of my home and CIBC are the only supplier on my build who I have firstly been able to talk to prior to ordering, delivered when they said they would and the quality has far exceeded my expectations.
Bravo CIBC !! and Thank You
15 October 2024
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service and bathroom products you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback! We would love to see some images of your lovely bathroom when it is complete!
Such a fantastic customer service and…
Such a fantastic customer service and am absolutely delighted with my beautiful bath!!
4 October 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company and are thrilled that you are happy with your bath. We really appreciate you taking the time to leave your positive feedback!
Excellent product and helpful sales but…nice taps
Excellent product and helpful sales but invoicing error delayed shipment of goods which was a bit frustrating
2 October 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company. We are sorry that you had a delay in your order but are so pleased you love your bathroom products! We really appreciate you taking the time to leave your positive feedback!
Poor customer service
Poor customer service, bought shower kit @ over a £1000, and the front was all marked, have requested a return it’s really complicated and they are very reluctant to sort this out, very surprised I thought they would first apologise for sending out such shoddy items, and straight away send a label for return but no still waiting to get this, certainly not what I expected from the reviews on this page.
3 October 2024
Unprompted review
Reply from The Cast Iron Bath Company
Hello Darren,
We are sorry to hear that you were unhappy with the product you received from The Cast Iron Bath Company. We take great pride in both the quality of our products and our customer service. In the rare instance a customer is dissatisfied, we always aim to provide a perfect replacement. If a refund is requested, we kindly ask customers to complete the return documentation. I can confirm that we’ve received your returned order, and your refund has now been processed. If we can be of any further assistance please contact our sales team on sales@castironbath.co.uk.
Splendid
Bath delightful and all fittings and fixings of very good quality. Delivery crated, careful, and courteous. Customer service excellent.
10 September 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company in choosing your bath. We really appreciate you taking the time to leave your positive feedback!
The Cast Iron Bath Company
The Cast Iron Bath Company, not only delivered on product, they also delivered on great Customer Care. Something that is rare to find these days. Thank you my Bathroom refurbishment is going to be made that extra special with your shiny taps and classic design.
12 September 2024
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave your lovely review of you bathroom products you purchased from the Cast Iron Bath Company. We are so pleased our time could help with your bathroom refurbishment decisions. We would love to see some images of your bathroom when it is complete!
Great customer support as I needed some…
Great customer support as I needed some help choosing the right bath. The bath arrived really well packaged and was easy for our plumbers to fit. It looks fabulous!
9 September 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company in choosing your bath. We really appreciate you taking the time to leave your positive feedback!
This bath is beautiful
This bath is beautiful. Quality build and nicely finished. Ordering, the product itself and packaging of the bath was excellent. Delivery was a challenge as only had one driver.
12 October 2023
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Prompt and good advice
I was advised promptly of a longer delivery time for the model chosen and suggested an available alternative
5 September 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Amazing company to buy from ,from start…
Amazing company to buy from ,from start to delivery they are with you all the way, Very helpful staff .
And the colour of our bath we choose was a perfect match ,keep up the great work.
29 August 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service and products you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
great correspondence and quick delivery
30 August 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
The bath itself is still in its crate
The bath itself is still in its crate. But it arrived on time and everyone I dealt with at the company was knowledgeable, efficient and friendly
13 August 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Good quality
31 July 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the product you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
The lady on the phone managed to get me…
The lady on the phone managed to get me a next day delivery even on a bank holiday weekend. The products are high quality and look beautiful. Despite living in London I could not find anything nicer for a similar price.
23 August 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the product and service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Very good service and customer support
Very good service and customer support. Also gave us a discount on items.
13 August 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
What a great company to do business…
What a great company to do business with. Pleasant prompt service, competitive prices and free delivery to central Scotland. Would certainly recommend them and use them again.
12 August 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
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