Had a minor issue with a freestanding bath mixer tap purchased over a year ago. Emailed today. Received an immediate and very helpful response from lovely Zoe. No quibbling. Replacement parts on way.... See more
Company replied
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Review summary
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Everything about the cast iron bath company has been a positive experience. They had everything we needed in polished nickel (which can be tricky to find) and in stock at short notice. The customer se... See more
Company replied
Cast Iron Co were prompt and articulate from the off. I’ve previously used other online bathroom suppliers who all pale into rubbish compared to this bunch. The responsiveness and care was quite exce... See more
Company replied
This is the only company I’ll ever buy a shower or taps from for now onwards. They are the nicest, kindest company I’ve ever bought from. Nothing is too much trouble, they are quick to reply and reso... See more
Company replied
Company details
About The Cast Iron Bath Company
Written by the company
About The Cast Iron Bath Company
The Cast Iron Bath Company is a leading supplier of bathroom fixtures and fittings with specific focus on providing products in a large range of finishes and colours. Brassware is available in Chrome, Polished Nickel, Brushed Nickel, Polished Brass, Brushed Brass and Matt Black; Baths can be painted in any colour of choice; and Concrete Basins are available in a large range of popular colours.
We are really excited to share our range of unique product designs and our team of experts are always happy to answer questions and give guidance. You can reach us on 01723 585896.
Established in 2006, we are a family owned business who take pride in the quality of products supplied and our personal approach to customer service.
Our Mission
Our purpose is simple - we want to enable our customers to create the bathroom of their dreams in a time-frame that matches their needs.
We maintain a high-availability approach to stock levels in our own product lines. Our own brand taps, showers and concrete basins are available for next day dispatch and baths are often available within 3 days unless custom painting is required, in this case then our lead times are 7 to 10 days. Visit our website for more details.
Quick Links
Contact info
Aurora House, Hopper Hill Road, YO11 3YS, Scarborough, United Kingdom
- 01723 585896
- sales@castironbath.co.uk
- www.castironbath.co.uk
4.8
Excellent
522 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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The product was of a very high quality
The product was of a very high quality, it was received very quickly and packaged really well.
27 February 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Excellent service
Excellent service, easy to order and quick delivery. Great product.
25 February 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Amazing friendly
Amazing friendly, helpful service. Thank you Zoe and Evie
The product is beautiful- will be posting photos on instagram once installed
7 February 2025
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We will pass your comments onto Evie and Zoe. We really appreciate you taking the time to leave your positive feedback!
Very helpful staff
Very helpful staff. They know their products and can help with advice and questions. Excellent service all round, with prompt delivery and a good range of quality products.
25 February 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Fantastic customer service
Zoe from customer service has been incredibly helpful with expediting delivery of my order. I have had one of the best customer experiences ever- very impressed!!
26 February 2025
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from Zoe at the Cast Iron Bath Company. We will pass your comments on to her. We really appreciate you taking the time to leave your positive feedback!
Exemplary service
I only ordered a small part - a brushed nickel basin waste but the service provided by CIBC was exemplary. I ordered on a Sunday and had a personalised email on Monday confirming order and delivery details. I then got an email with upfdate on delivery and the product arrived bang on time. Excellent service all round!
20 February 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Brilliant buying experience
Brilliant buying experience . Bought some fantastic items an at amazing prices . Very helpful staff will be back for sure .
14 February 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great product and not a bank buster
Great product and not a bank buster. Excellent customer service, knowledgeable and efficient. Well done!
14 February 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Lovely quality taps
Lovely quality taps, exactly what I was looking for. Delivery quick, no problems at all
29 January 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the bath you purchased from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from Zoe. We really appreciate you taking the time to leave your positive feedback!
Lovely products and great customer service
Really friendly customer service, quick turn around on delivery and beautiful products!
28 January 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
High quality products with even better…
High quality products with even better customer support. Harriet was fantastic, fast concise updates, went above and beyond to expedite deliveries.
28 January 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We will pass on your comments to Harriet. We really appreciate you taking the time to leave your positive feedback!
great and fast service
9 January 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Access to ‘LIVE’ customer service people
I had to change my order a couple of times and rather than email and wait for a reply I called at the end of the day and spoke to someone directly. Extremely efficient and professional they sorted out my request within minutes. The products when they arrived were excellent.
22 January 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Faulty goods
Faulty goods. The shower set I was given was fault and was missing rubber inside / around the nuts, the mixer is off and faulty and there is a small leak on one of the nuts. It’s so frustrating as I’ve had the bathroom fitted and spent a fortune. The plumber has fitted and refitted as I noticed the leaks but he showed me and it’s clear that the shower is faulty and has probably been resold on after being sent back before from someone else. It’s a shame as I spent a lot of money on this product and expected a lot more in terms of quality. I was so excited to buy this product and I’m left with a faulty one. Warning to anyone else potentially buying.
3 January 2025
Reply from The Cast Iron Bath Company
Dear Harry,
We're very sorry to hear about the issues you've encountered with your shower set. Customer satisfaction is our top priority, and we never want our customers to be disappointed with their purchase. Please rest assured that we would never resell a product that has been previously fitted and returned.
I can see that Kirsten from our customer sales team is already assisting you in identifying the issue. As soon as we pinpoint the problem, we will do our best to resolve it as quickly as possible.
Thank you for your patience, and please don’t hesitate to reach out if you need any further assistance.
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Had to replace a part that had broken…
Had to replace a part that had broken and the team were so helpful. Highly recommend!
9 January 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Just what I needed and quick delivery.
9 January 2025
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
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