Cash Converters (UK) Ltd. Reviews 

Another great buying experience. Used this site to purchase so many good deals over years from tech to jewellery. This recent item was online from the Warrington branch a brand new series 11 Apple watch (advertised as opened in store,) at a lot better price than buying elsewhere. I also like that I could pay by PayPal and take advantage of pay in 3. As usual delivery was super quick, Royal Mail Special delivery. Item was as described and I like the no quibble guarantee with this company reassuring if something happens.

Iwona/Terry from the Hounslow branch were all very very very professional, polite, courteous and patient willing to help throughout the week I visited.....my only negative comment is towards Diana, please be mindful when you ask any customer who arrives waiting in a que, who has informed you I have a prebooked appointment (there is a reason to advertise for others to hear our conversation (i.e they all heard you saying I have a large amount of jewellery that will take time and if I wish to leave it and come back later, I said no as this was the reason why I booked the appointment instead).
I felt very uncomfortable, scared and afraid to leave this site after my appointment because of this.
It's a brilliant site to visit otherwise and there is privacy area for selling large amounts for no one to see or hear (pre book if large amounts), and a excellent quote given, I sold majority of of my items during the hour. Definitely recommend this company who offer more than the high street companies I visited before hand.

I will be back and you truly deserve success and hope you expand much much much more, I trust you and you were very reasonable to the price I expected to valuable items of decades.

Thank you Cash Converters

I cannot fault cashconverters at Louth. Their commitment to their customers is second to none.

I bought a laptop and was told if I had any problems to pop back and see them. But that was two years ago and they were under no obligation to help me now. However, I visited the shop this morning and they were only too happy to assist. Nothing was too much trouble and they got me back up and running in no time.

Thank you Abi and JP for taking the time to help an old technophobe like me. Service with a smile! I'm very grateful and will not hesitate to recommend you to others.

I went to the Edmonton store on 11/03, and was served by Mark. I asked him if there’s any discount on the camera I wanted to purchase and his mannerism/body language wasn’t polite. He started by saying it’s a “franchise”, and other irrelevant words. There was no harm in myself, a customer asking as I’ve had not any problems at any other Cash Converters, whether they’re a franchise or not. Anyways, I went ahead with the purchase of £74.99. He was also unpleasant to another customer, he said “you’re waving this in my face”. I completed the purchase at 14:25.

I returned back on 13/03, as I had seen a G Shock watch in the window on the same day I purchased the camera. I was initially served by another colleague, who had put the watch behind the till whilst I made my decision. Then once my decision was made, I was served by Mark again. The watch in the window was displayed with a box, and therefore I asked Mark at the time of purchase about this. He said “it doesn’t come with a box, as we have to pay for them”. He then proceeded to give me the box, as he said he’ll let me have it. If the box doesn’t come with any of the watches, this should be made very clear in the front window so the customer is aware. I need there to be consistency so I know for future whether a customer should have a box or not with a watch. I completed the purchase at 15:24.

The following day, I went to use the G Shock watch, and noticed that when the G button is pressed, it wouldn’t illuminate which means the battery is on its way out, and needs replacing. Therefore, I contacted the store about this matter on 14/03, that I would be coming back in the next 1 or 2 weeks, especially with me not living nearby.

I went back to the Edmonton store on 03/04, to get the issue regarding the battery sorted. I went to Mark, as he was free on the till. I said “Remember this watch, the battery is dead”. He started to say you have 14 days, to which I stated I have 12 months warranty, a battery wouldn’t die out within one day after I purchased the watch. Aggressively, he started to say “I’m not serving you, goodbye, waving his hands in my face”. He also started to walk off and said “stop talking”. I asked him to repeat what he said and that’s what he repeated. There no was need for this unfriendly interaction.

Jason started to say “When was the email sent?”, to which I replied “14th March, and my name is Peter”. He was able to locate the email, and assist me further by getting the watch battery replaced at the shop next door with his colleague. I did have to remind him of my travel costs, to which he gave back £5. That was all Mark had to do, not cause any of this unnecessary drama over a trivial issue.
I spoke with Jason about Marks attitude, and he agreed he’d have a word with him.

I informed Cash Converters about the above information, and they acknowledged POS needs to be added, and some changes will be made to ensure customers know what they're purchasing.

However, they seem to believe Marks behaviour towards customers is acceptable, which it is not!

What Cash Converters need to understand is customers are the ones who pay their salaries, and also keep Cash Converters open as a business. In this economy, there's no room for errors/unethical behaviour towards customers as they have buyer power on where they want to shop and spend their money.

I hope they ensure future customers in all stores are treated with respect, and a good attitude.

Brought a cheap mobile phone motorola from staines branch, as my daughter just broke hers. Got it home it is looked to net work all there phones are meant to be unlocked!?
I called spoke to Alex and asked if he would unlock it for me he said it takes weeks. So I asked if he would pay me the £20 and I will unlock it.
He said no come in for a refund and the phone will be written off anyway ??
So I've had to come into your shop twice pay petrol and parking and your going to write the phone off anyway but not let me keep it and pay for unlock ? Cheers for nothing you sold a locked phone surely you should rectify this ???

My experience was great and smooth and very friendly at the Bradford Kirkgate store.
Liam assisted me with all my needs and was very helpful and friendly and made the transaction easy! Would recommend Bradford store!

Congratulations to the manager and staff at the Hemel Hempstead Branch. A polite and helpful experience selling my vintage record deck without any of the problems that I associate with trying to sell privately.

Staff were helpful but not pushy.
Gentleman that served me was helpful and happy to help when I bought a new watch today m

Jp who is manager of the louth store was in Boston store .
What an amazing person he is
What I thought i wss taking in my old rings with no value
Turned out to be £300
Was so happy with this.
Jp is a credit to the company

I visited the Enfield branch and was greeted by Jack throughout the process he was professional however he was also friendly and had excellent customer service skills. We engaged in conversation over various subjects and he honestly got me the best deal. Individuals like Jack make a huge difference in the process and transaction. I left happy with the deal we struck however more importantly he added value to my day

The Acton branch is beyond useless. I ordered a watch which was finally refunded when I found another Galaxy Watch. Not realizing it was the one I returned the week before, I sent an email straight after asking for the cancellation, which was ignored, and the watch was sent anyway. What annoys me most is that I have actually paid money for the delivery of this item, which is taking far too long.

I've been waiting since April 30th for the useless courier DHL to deliver it. Three times it's been delayed, and I've still not received it.

I'm willing to give the watch another go as I've just recently upgraded to the S26 Ultra.

Here is the up-to-date tracking:

06th May 2026 09:13 Your shipment 41811930004153 is out for delivery to your ServicePoint
06th May 2026 08:11 Your shipment 41811930004153 is at the delivery location
06th May 2026 00:55 Your shipment 41811930004153 is at the delivery depot
05th May 2026 09:06 Your shipment 41811930004153 has been collected
05th May 2026 08:22 Delayed
02nd May 2026 00:44 Your shipment 41811930004153 has been collected
01st May 2026 15:29 Your shipment 41811930004153 is due to be delivered on Tuesday 05th May 2026
01st May 2026 13:39 Your shipment 41811930004153 has been collected
01st May 2026 10:33 We're sorry but we do not appear to have received your consignment from the sender.
01st May 2026 08:58 We're sorry but the delivery of your shipment 41811930004153 has been delayed. We expect to deliver on the next working day
01st May 2026 08:58 Delayed
30th April 2026 14:37 Your shipment 41811930004153 has been collected

I went in to cash converters Banbury to trade my smart TV and got offered only £20

The colleagues staff in cash converters Banbury accused me being rude when I wasn't being rude

They didn't like it I declined offer

Please be careful they might come across nice sometimes but some staff can be a pain to deal with

Banbury

Although there was a problem with Royal Mail over delivery to my address, the item was eventually received, to my satisfaction. The team at the Consett Store were very supportive, whilst dealing with the delayed delivery.

Also, I received (again to my satisfaction) a similar sale & delivery from the Orpington Store. Very fast delivery. Another great service, this time from the team at Orpington.

Lovely staff,laugh a lot,great prices whether buying or selling and pleased to know Martin was a bit peeved cos he was artificially inseminated cos he told me only yesterday.Darlington.Its brilliant was there again today

My experience of making a purchase at Cash Converters (Luton Branch) went as follows: First class customer service from Roxanna concerning the purchase of a watch.
An asset to the company.
Thank you.

Great service from Aberdeen Cash Converters. Purchases well packaged & dispatched with lightning speed. Great value, very pleased !

Great customer experience provided by Nathan Hartshorne from Blackburn branch Cash Converters. I purchased a ring online, few days ago and he been answering promptly all queries i had with profesionalism and willing to help. Thank you!

Purchased Shokz headphones. Item arrived unexpectantly the following day, as ordered in the pm. Item in as new working condition. Impressed by fast delivery. Thanks

This is my experience of the Cwmbran Cash Converters branch following a recent satisfactory purchase by mail order. The item was a Canon microphone that was described very well - in fact I also received the 'wind sock' muffler in the box that wasn't mentioned! The item came via DHL and I was made aware of it's progress in transit up to an hour or so before delivery - cracking service! The mic, once removed from the pile of bubble wrap!, was as truthfully described, mint condition in fact, plus all the Canon relevant paperwork as it if it was brand new, so I can't fault it plus works as expected. Thanks to everybody concerned at the Cwmbran branch! 5/5 easy! 👌