Cash Converters (UK) Ltd. Reviews 

Depending on the health of some products that isn't displayed on the website, they provide competitive prices, although their shipping prices are very expensive.

Delivery or communication between Customer and order is slow or unreliable, there's not enough tracking information or order processing involved, so it ghosts until your order is actually dispatched but even then you still have no option available to view your order on the website and see any updates.

I did email regarding the order with an update and never received an update even after the order was dispatched.

I should also mention that the cost to deliver those items to you is way too expensive, realistically I shouldn't be paying more than £5 for a standard delivery especially of a small item.

The reason I gave a 2 star was because they decided to wait and deliver my item to the post office late and upgraded my delivery, which shouldn't have happened which confused me to why I've paid £10 for delivery when I don't get this premium processing service.

Great service from Chloe in Dartford. She really knew her stuff and sorted everything out quickly. Top service all round. Thanks so much, I’ll definitely be back to buy more!

Came in store at the Northfield branch and was welcomed by Ethan. He recommended exactly what I was looking for. Friendly, honest and helpful advice. Appreciate the help Ethan. I will return and will be recommending to family and friends. Great job.

DON'T ORDER CASH CONVERTERS ONLINE THE ORDER DOESN'T ARRIVE I URGE EVERYONE NOT TO USE THEIR COMPANY!!
I didn't get a tracking number i got 'ROYAL MAIL 2ND CLASS'.

Shop in Goole. Falsely advertising ps5 1tb, on arrival it was a smaller harddrive, also they had not wiped it still had others details loaded on. Offered to replace with correct model but refunded. Certainly not as described, 100% terrible comms. Slow post, save your money go elsewhere.

Excellent staff
Excellent service

I had a fantastic experience at Cash Converters Slough thanks to Diana. Although she’s normally based at the Hounslow branch, she was covering in Slough that day and provided exceptional customer service.

She was friendly, positive, professional, knowledgeable, and went above and beyond to help me. She made the whole process smooth, answered all my questions, and genuinely cared about providing great service.

Cash Converters is very lucky to have someone like Diana on the team. She’s a real asset to the company and honestly deserves a pay rise for the level of service she provides!

Thank you again, Diana, for all your help. Keep up the amazing work!

Purchased a PS Vita Slim for £130. Both analogue sticks are non-functional, making many games unplayable. I also noticed orange discolouration visible on black startup screens. I’ve contacted customer service with video evidence and hope they resolve the issue promptly.

Ordered a camera lens from Lewisham branch; exactly as described and sent 24hr post for delivery next day

I had a great experience with Diana at Cash Converters. She really helped me out by arranging a loan and a buyback option, which meant I was able to take my kids to Brighton for a holiday. Diana was kind, understanding, and made the whole process easy and stress-free. I'm so grateful for her help and excellent customer service. Thank you, Diana I really appreciate everything you did!

them or verry nice staff well don in your job

item was purchased and was broken took it back to the store i bought it from. I had lost the receipt but had proof of proof of purchase(paid by card) but lost the receipt which on there web page is all i needed. the guy in the shop was rude and refused point blank to refund this item item was bought on the 15/07/2026 and i tried to return it 7day later would not buy from them again.

the product not arived after 7 days,try to chasem them,no succes.
you better pay more and find another shop

Bought on line a few times. Always very good prices, descriptions are accurate and items are well packaged.

Never sold to them so can't comment on that side

I purchased a mobile phone from Cash Converters in Colchester, Essex. The first one I purchased would not accept my sim, it turned out that the phone was a contract phone which had been sold to them perfectly fine, however while it was sitting on the shelf waiting to be sold it was blocked by the network provider unbeknown to Cash Converters. I therefore took the phone back and they went above and beyond to sort the issue out, I got the phone I wanted and am incredibly pleased with it.

Diana at Hounslow provided absolutely outstanding customer service. She went above and beyond to help me choose and set up my new phone, making the whole process smooth and stress-free. She also took the time to transfer all of my data to my new device, ensuring everything was set up perfectly. Diana was friendly, patient, knowledgeable, and genuinely cared about making sure I left happy. I couldn’t have asked for a better experience. Thank you, Diana, for your exceptional service—I highly recommend asking for her if you visit the Hounslow store!

Chris and David from the Shirley Branch went above and beyond to help me sell my gold to them. They gave me a good price and made it extremely easy to do. They couldn't have been nicer.

Received my Shark fan today. Very well wrapped. Beautiful condition. Absolutely delighted with such a speedy delivery too. Thank you Redditch Branch CC staff, much appreciated to receive such great service
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Used Pro Multi-Saw 440W (Clm500ms) Reciprocating Saw In Box With Tools (7 Blades ) From,Warrington, North West,

I bough the above item used in box with tools hence why i bought it because it came with blades and they can be seen on there website, But when it arrived tonight it was just the bear unit with no box or tools, wear are the tools and the box and how did somebody not see the missing tools and box on the photo when they were packing it,
I though it was odd and the wrong shape when it arrived has it was the wrong shape for a box ?

When you read this tomorrow at Warrington please short out the pick up for return for my full refund, am i within my 14 days return policy and the e mail to the shop,
i have just now e mailed the shop and attached 3 photos of the missing box and tools,

Honestly the watch I purchased if you look on eBay there triple the price what I paid at Bletchley cash converters I wouldn’t hesitate to trust that store Gina advised me the watch quality as I purchased online and true to her word was exactly as Gina described A1 condition also the salesman I spoke to on the phone well done to both of you