Cases Reviews 

398
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the website easy to navigate and enjoy the variety of games and cases offered, describing it as fun and professional. Reviewers frequently highlight the excellent and responsive customer service, noting staff are fast, helpful, and professional in resolving issues. Conversely, a small portion of people felt the site had declined, with some expressing strong dissatisfaction due to poor rewards, paywalled features, and difficulty withdrawing winnings. Some reviewers were not happy with customer support, citing unresponsiveness, a lack of assistance, or even "toxic" interactions.

What people talk about most

Website

Users describe ambiguous interactions with the website, with some reviewers praising it as the "best case... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing satisfaction with the cases... See more

User experience

People report ambiguous experiences with user experience, with some finding it fun and easy to use,... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more

Rated 5 out of 5 stars

Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know

Rated 5 out of 5 stars

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more


Company details

Written by the company

Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.


Contact info

3.7

Average

TrustScore 3.5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(398)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good and fast help

12 January 2025
Unprompted review
Cases logo

Reply from Cases

Hello Mohamed,

Thank you for your positive feedback. We're delighted our assistance was helpful and prompt.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

One of the best case website !

I had problem with KYC my account and the support took action IMMEDIATELY to fix the issue. They are super fast and super kind as well. They are legit and have a TOOOON of way to deposit into it. I recommand to everyone :)

11 January 2025
Unprompted review
Cases logo

Reply from Cases

Hello Samuel,

Thank you so much for your outstanding feedback! We’re delighted to hear that our support team could swiftly resolve your KYC issue and that you found our service both fast and kind. It's fantastic to know that our diverse range of deposit options contributes to a seamless gaming experience for you.

Your recommendation means a lot to us, and we’re committed to continuing to offer reliable and responsive support. If you need anything else or have further questions, please don’t hesitate to reach out.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Experience Perfect play game

Experience Perfect play game

12 January 2025
Unprompted review
Cases logo

Reply from Cases

Hello Shkelzen,

Thank you for sharing your experience! We're thrilled to hear you had a perfect gaming session and that everything went smoothly. Your satisfaction is our top priority, and we look forward to supporting you in future gaming adventures.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Cases support is always so friendly and…

Cases support is always so friendly and helpful if your not using this site your not living life correctly ❤️ shoutout to all the mods, helpers, and support yall are the real mvp 🔥🫶🏻

11 January 2025
Unprompted review
Cases logo

Reply from Cases

Hello Jaysen,

Thank you so much for your kind words! We’re thrilled to hear that our support team has consistently provided friendly and helpful service. Your shoutout and enthusiasm truly make our day. It’s fantastic to know our moderators, helpers, and support staff are making a positive impact on your gaming experience.

We greatly appreciate your support and look forward to assisting you again whenever needed.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Best site for opening mystery cases

Very stable and reliable site for opening cases not related to CS.
Nice layout and easy to use. Ive had alot of fun opening cases, have not made a withdraw yet but when i need to, all products are instantly withdrawable.

5 stars out of 5!

7 January 2025
Unprompted review
Cases logo

Reply from Cases

Hello Kai,

Thank you for the fantastic 5-star review! We're thrilled to hear that you find our platform stable, reliable, and easy to use. It's great to know you're having fun opening cases, and we're committed to ensuring that when the time comes, your withdrawal needs are met instantly.

Your feedback motivates us to continue delivering a seamless and enjoyable gaming experience. If you need any further assistance, we're always here to help.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Exactly what it says.

8 January 2025
Unprompted review
Cases logo

Reply from Cases

Hello Rugged,

Thank you for your straightforward feedback! We’re glad to know our service met your expectations exactly as described. Your satisfaction is important to us, and we look forward to providing the same quality experience in the future.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

Don't even deposit a single cent

DON'T DEPOSIT!!! NEVER!!!
If you use their system then they can ban you whenever they want. So here is my story:
I used the site like for 2 months. There is a free play option on the site, where you can join into a rain every 30 minutes and you get few cents depends of your level. So... I got banned because I used this system and claimed like 0.07-0.12$ because it's only for try the cases... Just saying if you really wanna try out the cases then you can open in demo mode... I also deposited almost every week (not that much thanks god...) I did withdraw only once! and it was from deposit anyway... When I got the ban my profit was in negative status. 3 wins of 50 battles... (have proof of this) this is what you can expect from this site also from clash.gg (same owner).

4 January 2025
Unprompted review
Rated 5 out of 5 stars

best caseopening site in the market!

a fun caseopening site with easy and fast withdrawals! and a freegame every 30min to gain som free cash to play with! 5/5 cases i recommend!

31 December 2024
Unprompted review
Cases logo

Reply from Cases

Hello Victor,

Thank you for the glowing review! We're thrilled to hear you consider us the best case opening site in the market. It's wonderful to know you enjoy the fun experience, easy and fast withdrawals, and our free game feature. Your recommendation means a lot to us.

If you ever need assistance or have more feedback, we're here to help.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

a Scam site owned by thieves

You know what those Scammers did? so after confirming my KYC I have been playing on this site for awhile, I deposited and played fairly then Yesterday I was greeted with this message: You Are Banned
You have been permanently banned from Cases.88.
Reason: Region blocked FT.
So without a warning they banned my account because they no longer support my country, the thing is I had money on that account and I had to logout to contact their support and they responded with ( Due to a decision from management, your region is currently blocked on our platform. We're sorry,but we're unable to assist you with this ) and they ended it with have a nice day while ignoring my messages and refusing to provide any further support!!!
this site is run by a bunch of Scammers operating in Cyprus so they could get away with their actions, if you appreciate your hard earned money and your mental health Please do not deposit on this Site because you could be next, Justice will get them one day it's only a matter of time

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Top Tier Support

They have top tier support and very fast crypto withdraws.

28 December 2024
Unprompted review
Cases logo

Reply from Cases

Hello Liv,

Thank you for the fantastic feedback! We're thrilled to hear you appreciate our top-tier support and very fast crypto withdrawals. Your satisfaction is our priority, and we look forward to assisting you again in the future.

Kind regards,
Cases Customer Service Team

Rated 5 out of 5 stars

Didn’t know about this

Didn’t know about this

28 December 2024
Unprompted review
Cases logo

Reply from Cases

Hello Gbcbaby,

Thank you for sharing your thoughts! We're glad you discovered us and hope you enjoy exploring our platform. If you have any questions or need assistance, we're here to help make your experience even better.

Kind regards,
Cases Customer Service Team

Rated 1 out of 5 stars

bad bonuses

bad bonuses, bad support, dont expect to win here. whatever u do yo uare goign to lose. its made so you lose. raffles on site are rigged by their bots to always win. You could have seen that when site was lagging nobody had access to it, site was down and there were winners in raffle. and those accounts are site bots.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

DOGS BOLLOX!

Listen yeah... ive tried loadsa these case openin sites an casinos online... like betfred an netbet are bare rubbish compared to these lot... cases.gg is like miles better... proper...

the rewards are mental... like... they chuck bonuses at ya non-stop... giveaways an that all the time... you feel like they actually give a toss about ya playin... which is rare as rocking horse shite these days... they are like well good at givin rewards to their users. no matter what.

but its not just the rewards... the community on ere is jokes... like everyones sound... supportive an that... buzzin when you get a good pull... its a proper laugh with all the other peeps on there...

an the staff are... like... weirdly professional... i had a bit of a mare with a wivdrawl once an they sorted it straight away... proper quick like... theyre not like them robots on customer service... they actually like... care... or summink... doin their job weirdly good like...

cases.gg is the dogs bollocks. like... top rewards... mint community... an staff that aint total spanners... if you want a decent case opening gaff... this is it... 5 stars. easy... way better than them other mugs like betfred or netbet by a country mile... like ol...

26 December 2024
Unprompted review
Cases logo

Reply from Cases

Hello Mark,

Thank you for sharing such passionate feedback! We're thrilled to hear that our platform, rewards, and community exceeded your expectations. It's wonderful to know you feel our team genuinely cares and acts promptly to resolve any issues. Your support and enthusiasm truly energize us to keep delivering a top-notch gaming experience.

We appreciate your recommendation and look forward to providing even more exciting moments and assistance in the future.

Kind regards,
Cases Customer Service Team

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