quick and Computern Reaktion to all my questios
I received a quick and friendly response to all my questions and problems regarding the holiday home, and had a competent contact person.
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Casapilot was founded in 2010 by Dusty Kukenheim and his partner Sandro Kleis, with the vision of creating a holiday accommodation agency that met their own high standards of quality, well-being and service. After purchasing their first holiday home, they realized that there was no high-end agency on the market and decided to fill the gap with Casapilot. Our Mission At Casapilot, we are dedicated to providing unforgettable holiday experiences, focused on luxury and well-being. Every property on our website has been carefully selected and inspected by us, guaranteeing impeccable quality and exclusive services. We maintain privileged relationships with the owners, enabling us to offer unique and prestigious properties. Our offer Our diversified catalog includes : Holiday homes: For holidays with family or friends in enchanting settings. Villas: Spacious, luxurious properties for memorable holidays. Fincas : Traditional homes offering charm and authenticity. Luxury suites: Ideal for couples seeking privacy and refinement. Our Destinations Casapilot offers you a variety of popular destinations: The Belgian Ardennes, with their verdant landscapes and soothing atmosphere. The Côte d'Azur, famous for its sunny beaches and glamour. Ibiza and Majorca, Spanish islands renowned for their natural beauty and festive atmosphere. Flanders and the Netherlands, offering unique experiences combining tradition and modernity. Conclusion Casapilot is more than just a vacation rental agency; it's an invitation to discover exceptional places and experience precious moments in dream properties. Join us for a luxurious vacation experience, focused on well-being and personalized service. With Casapilot, every stay becomes an unforgettable experience.
Ëlwenterstrooss 26, 9952, Drinklange, Luxembourg
Replied to 42% of negative reviews
Typically replies within 1 month
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I received a quick and friendly response to all my questions and problems regarding the holiday home, and had a competent contact person.
I had a great experience with Casapilot, the customer support is very friendly and helpful. We got a quick, useful responses to all of our questions and enjoyed our stay. I would really recommend this agency!

Reply from Casapilot
Beware of this rogue organization! They are there purely to line their own pockets and those of landlords. They also remove reviews from tenants on their own website to maintain a positive image of themselves and the property! For example, we have lost more than half of our deposit of €1500, including €150 for a wooden sauna set that is sold in the store for a maximum of €45 and additional cleaning costs while the house had already been cleaned by us, but the costs were charged extra. brought because, among other things, the windows had become dirty due to hand prints from our children... very strange, I think!

Reply from Casapilot
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