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Company details

  1. Vacation Rental

Written by the company

Casapilot was founded in 2010 by Dusty Kukenheim and his partner Sandro Kleis, with the vision of creating a holiday accommodation agency that met their own high standards of quality, well-being and service. After purchasing their first holiday home, they realized that there was no high-end agency on the market and decided to fill the gap with Casapilot. Our Mission At Casapilot, we are dedicated to providing unforgettable holiday experiences, focused on luxury and well-being. Every property on our website has been carefully selected and inspected by us, guaranteeing impeccable quality and exclusive services. We maintain privileged relationships with the owners, enabling us to offer unique and prestigious properties. Our offer Our diversified catalog includes : Holiday homes: For holidays with family or friends in enchanting settings. Villas: Spacious, luxurious properties for memorable holidays. Fincas : Traditional homes offering charm and authenticity. Luxury suites: Ideal for couples seeking privacy and refinement. Our Destinations Casapilot offers you a variety of popular destinations: The Belgian Ardennes, with their verdant landscapes and soothing atmosphere. The Côte d'Azur, famous for its sunny beaches and glamour. Ibiza and Majorca, Spanish islands renowned for their natural beauty and festive atmosphere. Flanders and the Netherlands, offering unique experiences combining tradition and modernity. Conclusion Casapilot is more than just a vacation rental agency; it's an invitation to discover exceptional places and experience precious moments in dream properties. Join us for a luxurious vacation experience, focused on well-being and personalized service. With Casapilot, every stay becomes an unforgettable experience.


Contact info

3.9

Great

TrustScore 4 out of 5

144 reviews

5-star
4-star
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1-star

Replied to 42% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Casapilot, the customer support is very friendly and helpful. We got a quick, useful responses to all of our questions and enjoyed our stay. I would really recommend this agency!

21 February 2024
Unprompted review
Casapilot logo

Reply from Casapilot


Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with Casapilot and found our customer support friendly and helpful. It’s fantastic to know that our responses were quick and useful, and that you enjoyed your stay. Your recommendation means a lot to us. We look forward to assisting you again in the future!

Rated 1 out of 5 stars

Beware of this organization!

Beware of this rogue organization! They are there purely to line their own pockets and those of landlords. They also remove reviews from tenants on their own website to maintain a positive image of themselves and the property! For example, we have lost more than half of our deposit of €1500, including €150 for a wooden sauna set that is sold in the store for a maximum of €45 and additional cleaning costs while the house had already been cleaned by us, but the costs were charged extra. brought because, among other things, the windows had become dirty due to hand prints from our children... very strange, I think!

1 September 2023
Unprompted review
Casapilot logo

Reply from Casapilot

Thank you for sharing your experience. We’re sorry to hear about your dissatisfaction with the deposit return process and the additional charges you’ve mentioned. We strive to ensure transparency and fairness in all our transactions.

Thank you for bringing this to our attention. We will try to improve this in the future.
We apologise once again for the inconvenience.

Show reviews in all languages. (144 reviews)

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