Cartridge People Reviews 

My Brother DCP L8410 printer has been idle since July 2025 as a result of a depleted yellow toner cartridge. I replaced the toner several times, but the message on the system was always "open the front cover, replace toner cartridge. Yellow". I contacted the online support via the Brother website, and attempted every troubleshooting idea I was given, but the problem persisted. I tried more troubleshooting ideas, all to no avail. On Friday the 31st of July 2026, [a whole year of not using the Brother printer!] I was in the process of buying a replacement print drum for said Brother printer, believing that it may be the culprit. However I paused and decided to contact the technical support because the Yellow replacement toner cartridge was purchased from Cartridge people. George responded to my request and asked me a couple of questions regarding the error, error code, flashing lights etc. and what I had done to solve the problem. I responded to the questions. He sent an email detailing another step I could take. I followed the guidelines and the idle Brother printer is now working perfectly. I can assure you that all future cartridges for my HP OFFICEJET PRO and Brother printers will be purchased form Cartridge people.

They force you to use their own brand cartridges. After I place the order for 2 cartridges (original), I had received a call from Cartridge People. She try to persuade me to use their own brand cartridges. I said NO. and than we received the cartridge the day after, and it had one original cartridge and one replacement (which is stated on the box). I rang to them and their staff said that all of them are original. And he is rude to said " how can you know the cartridge is not original?" And he requested us send a photo to him. After he received our photo, he still said that the cartridge is original. And than I requested a full refund. And he send us an email with all the guideline which is: "The packaging and inner seal/bag must be unopened, so they are in resaleable condition.

The item must also be packaged in an outer bag and the label for the return must be on the outer bag.

Please note, we will make a deduction to the amount refunded, up to 100%, if items do not meet the criteria above.
When returning, you must include a covering note which includes the following information:

Your name
Address
Order number GB260727-LA7495376
Contact telephone number."

Lucky I keep all the bag and did not open any of the products.

Very important is they do no provide a return label.

They just setting a long guideline to make you cannot return their products.

I will not go back or recommend to our friend.

Even they reply and explained to us but I still remind my review. I remember the picture is the blue package but not the white package and they explain I had ordered different. This is using the picture to confuse customer not honest way to make business.

Great company to deal with. Low prices and their price promise works well. Thank you for your help Melanie

The help and understanding from Lindsay, in particular, is refreshing these days. Very good customer service.

I bought one of their own-brand laser printer cartridges for my HP printer. Works just as well as the official one (although the printer complains about it but that can be ignored) and cheaper than HP.

I had made a silly error when ordering cartridges so contacted CartridgePeople and Si Bennett sorted it out for me immediately.No waiting forever for a response etc.Will definitely be using this company again.

We have two printers - inkjet for photos laser for docs. We get inks from Cartridge People and always get good service and competitive prices and, importantly, reliability. Any minor issues are sorted quickly and you actually get to speak to someone. Thanks George!

Good customer service. Melanie was very helpful

Missing black ink Cartridge.
I would like to thank Sam for arranging another black ink cartridge due to my missing one in my parcel. I am much obliged. I shall keep the flyer for whem I need to order again.
Ellen.

After we found defects in two own-brand cartridges, George at Cartridge People provided rapid advice and then followed up by replacing the cartridges free of charge.

Fast and efficient service. Sam was very helpful, finding my details quickly and ensured I got the best deal. It is my go to place for printing ink.

Spoke to Aiden this morning regarding a missing delivery.
He was very attentive to my concerns, explained to me the problem and swiftly told me how he was going to deal with it. And deal with it, he did, very satisfactory!
In Aiden's world there arn't any problems, just solutions!
Thank you Aiden.

Wow! Just Wow!
I have bought from Cartridge People several times before and found them efficient enough, but my heart sank when I encountered a faulty toner cartridge. I did not have high hopes of a simple complaint process or resolution of my problem.
How wrong I was.
Marianne quickly took over from Cartridge-Bot on the chat and understood the issue straight away. She arranged for a replacement toner to be posted out the next day and sent me some idiot-proof instructions on how to return the faulty one.
When the replacement arrived it even contained a note with an apology and some tea-bags... so that I could have a brew on them. A lovely touch.
Ten out of ten Cartridge People. I will be recommending your services.

I recently purchased a full set of compatible print cartridges from The Cartridge People for my Brother MFC-J5740SW printer. The printer prints fine, but kept going offline after each print job, which I cured by unticking the `SNMP status enabled` box in printer properties, printer ports. I also e-mailed The Cartridge People to see if this was a known issue. Within a very short time George had replied with a similar suggestion and a few others in case the problem re-occurs in future. Thank you, George and The Cartridge People for a great service.

They say it's the people who are the face of a company. I have had dealings with Sam over the phone on various topics concerning inkjet cartridges and he has been very informative and helpful in sorting my issues. I have been very lucky to have known Cartridge People and I don’t think twice in giving my business to them. Apart from Sam, I have had great service from other staff members too.

Had a problem with the cartridge people equivalent cartridges for a HP printer and was resigned to opting for genuine HP. Contacted cartridge people and George replied by email with instructions as to how to resolve the problem. Problem resolved 👍
Excellent customer service

Aden was very helpful and was very efficieni in organising a no quibble replacement for a faulty colour cartridge. I will definitely continue to use Cartridge People.

A brilliant response to my question. Nothing was too much trouble by George

I have been purchasing printer compatible cartridges from Cartridge People for several years now. Their products are competitively priced and excellent quality. I had a problem with my latest purchase. George from the Technical Support team quickly responded with some helpful suggestions to try and overcome the issue, but unfortunately these did not resolve it. Without hesitation, he arranged for a replacement cartridge to be sent. I was very impressed with both his advice and prompt response. Thank you, George - great customer service!

Prompt and efficient service from Phil and problem with non delivery by Evri was quickly resolved. Many thanks to Phil for his help.