Cartridge People Reviews 

Quick and in-depth response. Very helpful.

Aidan patiently advised re my printer order. When the dispatch company sent a totally different item, First, Hannah dealt quickly with the immediate fallout and Lindsay followed up on it. The correct item came in 24 hours. I was grateful for Cartridge People's friendly customer approach, professionalism and efficiency.

George was vey helpful regarding the issue I had with the cartridges. CP's response was prompt and resolved the issue bu re[placing the cartridges very promptly. All is now good.

I recently purchased some printer cartriges for 2 printers that came my way via friends. The price and turn around was superb. I had problems with one printer ( that was down to me not doing enough research ) George, was exemplary in discussing the problem and resolving same. Superb dealings from a great sales team, great prices, very rapid order fulfilment. Highly recommended
Richard Tierney

I had a problem with an unbranded HP cartridge. It was resolved very quickly by the Help desk. The lady on the Help desk, Hannah could not have been more polite and efficient.

I have been using Cartridge People for some time always great service. This time I had a problem as the package came damaged and cartridges missing. Can I thank Phil for sorting this out promptly and professionally with speedy replacement off items.

The cartridges I bought were their own brand and didn’t work. When I contacted the company they were prompt, polite and once the issue couldnt be resolved I was offered full refund. Thank you George!

I had a problem with ink cartridges Gordan was so helpful He had very good advice which fixed the problem.

My query over the non-delivery of a parcel was dealt with by Chris, and he proved very helpful, professional and friendly. The conversation gave me confidence that customer care is very important to Cartridge People.

Well packaged items arrived.. When questioned about one later arrival, Phil replied promptly and the item was delivered same day.

Ok so I've used this company before and they've always been great. This time I had a problem but their customer services guy, George, helped me get it sorted in no time. He saved the day and exercised great patience. Just the sort of customer service person you want when dealing with the IT illiterate!

I had to change the delivery address for my cartridge order, I was assisted by a very helpful and professional customer service assistant 'Gemma', who sorted out the issue out for me.
The black ink cartridges are just as good, and much cheaper and than their other competitors.
Delivery arrived on the time and date stated and products were well packaged. All in all, a very good service.

I always trust Cartridge People, I rang them today & spoke to George as I had a query about resetting my Epson printer having cleaned the Ink pads. Having bought a reset key found I couldn’t use it as I have an Imac. He confirmed my decision to buy a new printer.
He emailed me with good advice, which I appreciated.

Amazing service all the time. Phil was so helpful with my order as I always ring up to do my order, never on line, but sign up for offers which are great.
Def recommend. Keep up the great service.
Thanks again Phil.

Had many good experiences with this company and a repeat customer.
Had a problem - no fault of Cartridge People - and they were extremely helpful to resolve the issue. Thank you to Chris in particular for this.

A very good service, and friendly and helpful people.

My first order with Cartridge People was for an original toner for my Brother printer. The day after placing the order, I got a call from a sales staff who put a lot of pressure on me to change my order to their own brand compatible toner. She told me that their compatible toners produced the same quality as original toners and assured me that they would work straight out of the box. I allowed myself to be persuaded to change my order. I have yet to try the compatible toner because the toner in my Brother printer does not yet need replacing. However, last week, I needed to order replacement toners for my other printer, a Hewlett Packard. Remembering what I was told about compatible toners from Cartridge People producing good quality and that they would work out of the box, I ordered a set of their own brand of compatible toners (a set of four). When they arrived, I immediately tried to install one of the toners. My printer rejected the toner saying that it had been previously locked and that I should replace it. I called Cartridge People to report the problem. I was told that some HP printers may need their settings adjusted to get compatible toners to work. They offered to send me to send the instructions to change the settings but I refused. I reminded them that I had been told that their compatible toners would work out of the box but they responded saying when I was told that they were only referring to Brother compatibles and not necessarily HP. I also pointed out that nowhere on their website was it stated that HP printers needed to be tweaked to accept compatible toners. I told them that the toners I was supplied were not fit for purpose. They disagreed—they said that they were. I ended up having to return the toners. To their credit, they arranged pick-up and my refund quickly but I will never order from them again.

Your representative, in response to a review which I had given to the company was George. He could not have been more helpful, co-operative and polite in rectifying my initial problem, for which I was mostly to blame. He clarified where I had made a mistake without condescension but with understanding and resolved my issue completely. I will continue to deal with the Cartridge People, as this level of service is, I find, quite rare. Many thanks.

I spoke with Caroline today re a package that had not been received. She was very helpful and reassuring.
Sue

I found I was out of paper late in the day so phoned Cartridge People. The response was prompt and the discussion with Phil was very helpful. He guided me through the transaction and gave appropriate advice. This is my second time of ordering and I'll be happy to repeat the experience. I'm also impressed with the recycling envelope I got the first time.