Carters Domestic Appliances Reviews 

2,440
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice, guiding them toward cost-effective solutions, and ensuring a pleasant purchasing process in local stores. Consumers also highlight the prompt delivery service, highly competitive pricing, and the great convenience of having old appliances removed while new ones are installed. Some reviewers were not happy with certain installation or delivery details, mentioning situations where goods were left unpacked or required additional plumbing adjustments after setup. A few individuals experienced delays or issues with faulty products that required lengthy waiting times for replacements.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and very knowledgeable about the products they sell. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting prompt and professional... See more

Product

Clients share positive opinions on product quality, frequently praising the high standards and great value of... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting punctual arrivals and... See more

Price

People report positive experiences with price, highlighting that costs are very fair and competitive compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service in the shop with good advice, however I was under the impression our goods would’ve unpacked and the packaging taken away. On delivery it was delivery only. So 2 old ladies struggled to... See more

Rated 5 out of 5 stars

This company has great products at good prices plus a brilliant delivery, fitting and removal service. I always buy my household appliances at Carters because the staff are so helpful and always take... See more

Rated 5 out of 5 stars

Prompt service and free delivery in the local Brighton area. Without all the confusing extra add on charges that Ao.Com and other large domestic appliance companies charge. Much simpler to use, mo... See more

Rated 5 out of 5 stars

Delivery was on time quoted, and the guys brought the machine around to the house and carried it into the house with great care (despite the unusual layout of the property). excellent service. Cannot... See more


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store

About Carters Domestic Appliances

Written by the company

39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,440)

289 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service.

I have recently purchased a washing machine and integrated fridge. I paid for the installation of both items and I received excellent service on both occasions.
I would not hesitate to use their services again.
The staff were genuinely very helpful in all my dealings.

26 July 2026
Rated 5 out of 5 stars

Delivery was on time quoted

Delivery was on time quoted, and the guys brought the machine around to the house and carried it into the house with great care (despite the unusual layout of the property). excellent service. Cannot praise the service and staff enough. Absolutely brilliant.

26 August 2026
Rated 5 out of 5 stars

Great service in the shop with good…

Great service in the shop with good advice, however I was under the impression our goods would’ve unpacked and the packaging taken away. On delivery it was delivery only. So 2 old ladies struggled to unpack and position the appliances. I think it should have been made clearer on purchase.

26 August 2026
Rated 5 out of 5 stars

Nice shop sales people.

Nice shop sales people.
Delivery’s made on time.
Built in replacement appliances fitted very well.
Local store to visit for see and touch products with prices very fair

26 August 2026

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