CreditLink Account Recovery Solutions Reviews 

106
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, kind, and understanding when handling sensitive financial situations. Consumers also appreciate the professional support, quick responses through messaging, and the clear, manageable payment plans provided. However, some customers also noted instances of poor communication, mentioning rude behavior from agents and difficulties with resolving disputes or inquiries. Reviewers expressed frustration regarding persistent phone calls and emails concerning debts that had already been settled or did not apply to them. A few people also mentioned experiencing slow replies and feeling unsupported when trying to get clear answers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising employees for their kind, helpful, and... See more

Customer service

Customers report positive experiences with customer service, praising staff for being helpful, polite, and... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers praising the helpful staff who set up... See more

Service

People report positive experiences with service, expressing complete satisfaction and praising staff members... See more

Customer communications

Reviewers mention ambiguous feedback about contact methods, showing mixed opinions. Some consumers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady who I have just spoke to resolved my situation straight away thank you

Company replied

Rated 4 out of 5 stars

Fantastic people to deal with very polite and understanding 👍

Company replied

Rated 4 out of 5 stars

Thanks Adam for your service. Most of these calls you talk to someone who couldn;t care less. I didn't feel that at all and really appreciate the effort you put into helping me.

Company replied

Rated 5 out of 5 stars

I'm not saying the whole thing has been 5* , because I'm still midway through the debt collection process, but just wanted to say that the WhatsApp message method is so good, relaxing and saves so muc... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

CreditLink Account Recovery Solutions Ltd (CARS) is a UK based specialist provider of account recovery and debt resolution services. We work in partnership with creditors across a wide range of sectors to deliver professional, compliant, and effective recovery solutions. We understand that every account represents an individual situation, which is why we focus on clear communication, transparency, and practical repayment options tailored to each circumstance. At CARS, compliance and integrity underpin everything we do. Our experienced team manages accounts in line with regulatory requirements and industry best practice. (CARS) are authorised and regulated by the Financial Conduct Authority FRN 716456


Contact info

3.9

Great

TrustScore 4 out of 5

106 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(106)

68 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible

Terrible . They never respond to messages despite me sending 4 . And ignored an official complaint . What’s more I despite the dept which was settled 5 yrs ago . I don’t do calls as I’m deaf but they continue to bombard me with calls, texts and emails .

14 November 2023
Unprompted review
Rated 1 out of 5 stars

I emailed their admin account to…

I emailed their admin account to resolve a debt liability assigned to my recently widowed 76-year-old mother. The email requested to cease collection until evidence is provided. The organisation continued to send collection emails and phone calls without giving evidence. When I phoned them, they still refused to provide evidence of the debt and denied the email's existence.

23 October 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - I've just had a text to a new number, never before given out to anyone, addressed to a name I've never heard of.

Do not respond to this company under any circumstances

2 October 2023
Unprompted review
Rated 1 out of 5 stars

Incompetent 'debt collectors' who…

Incompetent 'debt collectors' who chased me for a payment when the payment clearly shows that it went to them. They contacted me on 13 October 2022, to which I responded with the payment evidence, yet today they tell me to contact the car insurance company as there is still an outstanding sum. They are extremely lazy and so unhelpful.

21 October 2022
Unprompted review

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