Carrefour UAE Reviews 

Worst Customer service and delivery guys are so reluctant, delivered rotten fruits before and almost refused to take them , today they delivered broken eggs asked them to return the driver promised to bring them back since he also witnessed it but he never came back , contacted customer care told me they can’t do anything without proof and they can’t contact the delivery person….. they want to work but it doesn’t favor any commercial company… please try to Change ur approach to such issues we pay money since we need the items not because we want waste

Very poor customer service. I bought a TCL TV; there seems to be a software problem, where it restarts contiuously. Carrefour is supposed to send the job to the dealer Eros, but no ticket was logged and no response from Carrefour even after 3 days.

We order HEXAR HEAVY DUTY TROLLY FOLDING MULTI FUNCTION,very very bad they give us NOT same what we order🤬🤬🤬this is SCAM this is the service you give to us!!!you contact to return the ITEMS until now no reply or update!!!VERY BAD to order here and even NOT GOOD to RECOMMEND to FRIENDS and FAMILY to order here!!! Very bad experience🤬🤬🤬

No exceptions

Very very good experience at Carrefour at Old Airport Rd branch in Abu Dhabi. We bought our 85inch Sony Tv and sound system, was very pleasant tp be assisted by Arnel(from the Philippines) appliance area! Has provided us extra ordinary service. VERY HONEST and very reliable, Delivery is well advised even helped us with cargo contact cause we need to find out to solidify our decision to buy. Trustworthy. Highly recommended! KUDOS

I bought puzzled mat in January and I don’t like it and asked for exchanged or returned the following day in January 2024 , the courtier guy took the item in January ( but neither item nor money back ). I just lost my money .
I bought DESSINI cooking set in December , they delivered me wrong ( WK cooking set ) item . I asked for exchanged it or deliver me which I ordered ( DESSINI cooking set ) . They waste time and asked me to send it back … do u think I can trust you again because I had a bad experience in January ? How do you solve this issue ?
Carrefour management people never let Third party seller sending wrong item to ur loyalty customers … now can’t believe Carrefour due to sending wrong item for second time n doing the same mean as January . Save your image sending the same advertising item not the different one , don’t cheat . I am angry .

Carrifour alshahama branch Abu Dhabi ready meals section always 1 staff only not enough one staff waiting to much time

Very good online shopping at Carrefour Deerfields Mall

I purchased Hisense 65 inch tv last week from Carrefour ibn batuta , while purchasing sales person told tv suports google play store , however later after installation I found out that this model Hisense doesn't support google play store. I went to ibn batuta Carrefour electronics and raised complaint to service desk last week sunday evening 24 Nov 2024. But very poor response from customer service desk. And no response till one week . Neither provided me any option to replace or buy another compatible tv set. Very poor customer service and not at all customer friendly store help desk support. Please avoid buying any electronics from Carrefour. Customer service helpndesk person having very laid back attitude and was not paying attention.

I bought minced beef from Carrefour online on 13 November 2034. I found a metal particle in the mince meat and contacted customer service who said that management would revert. Management still has not reverted! This is unacceptable. I have a 11 month old and a 4 year old I was about to feed that mince and there could have been serious health implications and they are not taking my concerns seriously as they have not contacted me.

In most of the branches, they don’t let you use Esaad discounts stating that app is updates which is a ridiculous excuse. Freshly happened this morning in Carrefour Ibn Battuta!

Don't buy appliances from them. You won't get any customer service from them.

They just send me around and deferring for weeks, no support received.

Don't buy from them.

I bought a microwave oven brand Super General to them online last september 2024. October 26 they collected as I raised the incident something burned or electric problem with the Ref 7590837, BUT until now Nov 21, 2024 still no update. All agents name Agnar, Vanda, Frances, Mohamed, Islam, Sarvesh and Alyas - these people are all helpless and standard reply will sent to you. SO FRUSTATING TO FOLLOW UP😡

Is black people not allowed in Carrefour? When you black and you go there they give you something they want not the one you want mostly those in fruit section + shauting at you why @ Carrefour in murjan jbr😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭
Thanks.

Carrefour MOE has the worse service. I bought a dishwasher in the shop and they delivered the wrong item. They don't offer any solutions instead I had to wait 5 days for the manager (Sean Pierre) to call me, which he never did. After 5 days I got an email that my order was cancelled upon my request (never cancelled it, just asked for the right item), and that I had to come to the store again to request for a refund for which I have to wait 3-10 working days and then place a new order.

Very bad experience in Sharjah city centre long ques no response in customer services

bought a water dispenser twice and returned both. the last one was used before. you expect that if you pay for a new product, you don't receive a second hand one. I am very disappointed in this such a large and well-known company.

I buy online one phone.no proper time delivery very bad service carrefour online

Made an order on their app yesterday. 3 hours before delivery today, I get a call that I'm out of their area! There are 2 small Carrefour markets 5 minutes away from me but I'm out of the area? I live in Dubai 5 minutes away from old residence I used to make orders from and I'm out of their area?
In the end, all I got was an apology. How about they tell customers no delivery available to their area was before!!
Terrible

They cancelled online purchase without proper reasons.