Carrefour France Reviews 

Worst
Worst
Worst
Worst
Worst

Never thought UAE allows such UNORGANIZED shopping service agency that fails in every corner.

Never trust what so ever written on Carrefour website and especially data regarding their delivery policies as they are far behind truth of those protocols with their untrusted agencies they work with.

Worst thing about telesales or after sale team is their failure on detecting or taking responsibilities for any lateness.

My tv that I paid full price 10 days ago is still undelivered. Have I followed on this? Daily 5 times calls with same response of useless emails or promises of call-backs which never happened.

10 days - 8 working days and no delivery... if you think that is the problem, you mistaken! The delivery Might be identified after 3 days from now and I might end up receiving my tv after 14 days, hopefully.

This service should be shut down in a country that has best delivery for online shopping that serve people the way they deserve.

Very bad experience. Firstly, the items reached 2 days late. few items in my order showed paid and delivered in the invoice but were missing. On asking delivery man, he said I can make a complaint about missing items however no one is interested to help you or support you. don't recommend to anyone.

Carrefour UAE, first they told me we are delivering your order from 8 to 10 ma nobody came, second told me someone will call you and your order will deliver as soon as possible but nobody delivered! Third I want to recall them but they switched off the customer service!!!dont buy here!!!

Worst experience ever!! Placed my order and paid for groceries. Delivery suppose to be same day between 8-9PM when at 9:45 I called hot line they insured me that store will contact me in short period, at 10:30 their hot line didn’t work anymore. Next day I called them and same promises were given. After 3 calls they blocked my number. No food has been delivered. There has been no reimbursement or communication from Carrefour. They just stole my money. And blocked my phone number. I’m shocked.

I bought fridge from carraufor and there is problem in new piece. I called direct company and carrafor for looking after the matter. No body concern about it.

Hi many things are not right in Carrefour supermarkets

01. Defected items
02. Price is very high for no reason
03. Worst customer service

I will give you few examples. for 1 point, I have buy 1mtr LED light line the price is AED.79 I only used that 2 weeks. I asked for refund or change but they refused.

100grms curry leaves packet will cost AED6??? are these guys are joking or what? also I have cross checked the price of Geepas 4 set rechargeable torch, in KM it was AED100. but carrefour AED.185.

Many times I have showed sales team some vegetable with worms. They simply not caring.

One day I was in a cashier counter Que and there was one local lady before me and she's having some fruits and vegetables. The girl who's serving simply throwing the scanned items to the packing guy. even she throw some banana's as well. That lady got angry and she said "The fruits for humans and not for bull's like you" and she complained to her supervisor as well.

In my point of view they have to restructure compete system.

Fruits and vegetables are fresh, but they are expensive.

The price is high and the quality is not guaranteed.

A French firm with poor customer service, poor choice and over-the-top prices? Quelle Surprise!!

Twice i'm disappointed with carrefour appliance delivery services. In both cases, my purchased products were not delivered by scheduled date. I called to inquire when the products would be delivered, no date given, only we will create adcb escalation ticket. This will be my last time buying any appliances from carrefour!

déçus part le catalogue du 4/12 au 16/12 rupture au bout de 3 jours

Dear Readers,

I purchased a cooker on 04/12/2018 from Carrefour Store in Mall of the Emirates. We precisely asked for a suitable ( gas line) cooker in the area of the Palm Jumeirah as we live in the shorelines. In our apartments, the gas supply is through a central pipeline system and the Sales Associate assured that it will be the as per the requirement of the area of Palm and we will have no problems. However, we had a mind to buy much more expensive Bosch product and Sales Man particularly recommended this DAEWOO model which was much cheaper. We purchased as we thought that they sell genuine product and care about the customers, even more, their safety.
We received the cooker on 06/12/2018 and the Carrefour couldn't install the DAEWOO cooker as the drivers were not qualified to touch the gas line for installation or for disconnecting. Therefore, we called Lootah gas team to come around and install the unit and to disconnect the old cooker. Unfortunately, Lootah gas gave us an appointment on 08/12/2018 at 2.30pm, a day after the delivery. When the Lootah gas visited us they found out the DAEWOO cooker from Carrefour and DANGEROUS to install as they have done modification in the cooker to be suitable to install in the gas line. The Lootah gas installer's findings were
1. Upon conversion - Carrefour has replaced with duplicated and cheap caps in the Average burners, Work burner and in the Small burner.
2. The Burner Gas Diffuser under the caps are replaced and not original parts
3. Wok Burner the injectors are physically broken and see the attached picture.
4. No burner spare parts are included

Since the Lotah Gas team REFUSED to install the DAEWOO cooker recommending it is dangerous due to the modification was done without any standards we are left with no cooker. And now the Carrefour is not willing to find a solution. They passing the issue to Daewoo saying that the Daewoo is responsible for resolving our issue. However, If the Lootah gas refusing to install the cooker for health and safety reasons and if they install it then the burners will melt as the gas infusion will not be equally distributed. Therefore, the Carrefour must resolve the issue to refund the money to the client. I didn't buy the product from Daewoo, I purchased the product in the Carrefour store in MOE and my legal contractual obligations are with Carrefour not with the Daewoo.
We were not informed about any parts replacement and we purchased a BRAND NEW product which supposes to come with originals parts. And this purchase was made upon the recommendation of the salesman in Carrefour. Secondly, it is gross to see that there are parts broken and we were not informed of any of the modifications. The salesman has pushed us to purchase this cheap product as you are receiving more margin. We don't care what you make as far as what you sell is a genuine product and honest customer service.
We are in the process of finding a solution in our own way. Before any of you purchase anything please do your research. Do not rely upon the information given to you by the Sales Associates in the Carrefour.

VERY BAD CUSTOMER SERVICE!!!! i bought laptop last thursday and noticed that the laptop isn't working well. i can just log-in and then it will just turn to black screen so turned it off and switched on again but still the same happened. For the 3rd time it became okay... then next day i used the unit again and same thing happened. it took 3x to start up so i decided to claim for replacement. i went there last night at 9pm and this guy from after sales customer service told me that it will take 2 to 3 hrs for him to fix and they will be closing soon so he advised me to come earlier next day so i went there directly after work today. i reached there at 6:40 and the guy from yesterday wasn't there so another person assisted me and told me it will rake 4 to 5 hrs to fix. i was really disappointed! It's really crazy to ask a customer to wait for 4 to 5 hrs! then he said if i don't want to wait i can leave it there and come back by 10pm. so i just decided to take the laptop and leave. their customer service is really bad. I would NOT really recommend other customer to buy electronic gadgets from them as if there will be a problem, you will suffer claiming for replacement.

Expensive and they don't have a good organic products selection.

Unqualified staff for electronic department, as it also happens with other departments.

2x1offers have the clearly intention of cause confusing at the mind of customers.

The meat guy pressed me absurdity to buy chicken breast fillets when I wanted veal.

The rest is OK.

They have kind of implemented their online order, you cannot order over the phone anymore, even in times when you could, they would always mess up the order, items or even worst I had to follow up for a whole day till they finally get my order in. Now apparently only online, the website doesn't have the right items I would like to buy, the site is hanging and slow, so I give up and walk to spinneys at the end. Have tried to order from the mobile application, which is so no user-friendly, same slow as the website, items loading for hours, finally making to the checkout does not have the options to pay COD and delivery can be scheduled for a next day even if you are ordering at 9-10am. Better to order from small groceries, faster and same products.

Customer service phone operators have no sense of listening to the clients over the phone, assuming they read a script only.

worst experience ever - i used click and colect - and even now after 72 hour did not receive the goods.i have paid the order online, ans i want to colect the goods from carrefour era iasi, not even 72 hours delivered. wosrt experience ever. never order from carrfour online.

Carrefour in Baniyas Abu Dhabi have one of the worst security staff I ever meet in my 9 years in UAE. Doing problem coz my wife took photo of a product that I wanted to share with my friends to buy it. Very rude way of talking and allowing to rise his voice to customers.

The supervisor was way more disappointing in doing the same plus laughing in our faces when we complain about this issue. He didn't provide any names for us to do a properly writing complain. At the end we never receive an apologize for such rude experience.... Call Center the same...they just close the case after 24 hours and they change the version of the problem as convenient......

I'm talking about carrefour malls in Abu Dhabi (air port road and deer fields) All services and products quality overall is very low. Quality of products also very bad. Customer service also 0. Some Philippine sale representatives act like owners of the mall. I will ever visit again and not recommending others as well.