Carphone Warehouse Part of Currys. Reviews 

Very nice man

n/a.......

Very helpful in suggesting alternatives to my requests
Generous with time to ensure my requests were promptly met.
The staff who provided me this service was a pleasant chap all round.

After an easy pick up I experienced problems with my phone Currys tested the phone and in the process the sim tray was lost.
After returning the same day I was informed that I would receive a replacement but needed to return the following day. When I did return I was informed that I would not receive a replacement and that I had lost it!
Archie the manger was very dismissive and unhelpful.
I am left with a unusable phone and relying on Apple to send me a replacement at a cost to myself as well as 42 miles and four hours of wasted time.

Very helpful and patient

This time I’m giving a rating of 5 because the person who assisted us clearly knew their job; they handled our matter quickly, and we received a satisfactory answer to every question we asked.

Felt railroaded into signing up for a contract with a phone I wasn't given the option of which colour I wanted. Found the phone, my colour of choice for less cost and a better network. The network chosen by your associate for me does not even cover my area. When I returned the next day the associate was obstructive and told me it would take around 40mins to cancel my contract. I stood there whilst this associate was on his phone, and assisting other customers whilst I waited, it was most unprofessional and made me feel very uneasy. He also demanded a reason for the cancellation even though in the terms and conditions it stated I did not need to give a reason. I was also mis sold the contract at £29 per month when it was actually £29.99, was not informed of incremental charges raising to £33.59 and was not offered a copy of the terms and conditions to read before being asked to sign my name in an electronic box. Highly inprofessional and clearly not informed consent. Dissapointing.

George listened to me and what I needed. He helped me with everything.

The Curry’s Assistants who dealt with my upgrade were most helpful and directed me to the best ‘upgrade’ for my requirements.
The whole process was very swift and efficient

The staff were very helpful. Explained everything to me. All were polite and very patient. Have never had a bad experience at my branch.

Good communication skills

Hannah was very helpful. Got me a good deal and talked through the details for me

The sales man is very good explain the 2 phones i was interested in and sorted it all out for me he his first class.

It was the confidence and proffesional service of the experienced staff that gave me assurace

The member of staff,Robert who helped me was wonderful explained everything and could not have helped.

Helpful expert

Every time I use your service my bank blocks my card.
Your agent helped me use anther card which was also blocked.
I don’t have this problem with other companies.

Polite, attentive, patient and helpful