The experience was good, but there was no deal for taking out contracts on 2 phones at the same time, and not offered help to set up the new phones other than some notes written down. Myself and my hu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Service was good in sorting out the problem and getting a new phone to me promptly However, returning my existing phone hit a speed bump because it didn’t go as I was told it would go and so had to t... See more
In the past I’ve had mixed feelings about Carphone Warehouse. Sometimes you get help other times it felt like I was an inconvenience. This time Scott was an incredible help. He went out of his way to... See more
Needed a new phone as old one obsolete. Know nothing about phones not interested in detailed explanations, just need to take photos, text, What's App and email. Staff member Matt sorted out new phone... See more
Company details
About Carphone Warehouse Part of Currys.
Written by the company
Thank you
We really appreciate you taking the time to share your review. Your ratings and comments are invaluable in helping us improve. You are also welcome to call us on 03701116565 or email us at trustpilot@currys.co.uk
About
Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
Delivery & Collection
We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
Trade-in
Trade-in your used tech to get money off your next piece of kit. Magic.
Insurance
Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
Issue resolution
Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Written by the company
- It pays to compare
- Carphone Warehouse is part of Currys, one of the largest electronics retailers in the UK, and the online home for Currys pay monthly phones and contracts. Visit us in-store at Currys or head to carphonewarehouse.com to browse our huge range of phones and deals.
- Delivery and Collection
- We offer free next day delivery! Order by 8pm, excluding bank holidays. Or choose free collection from a Currys store.
- Insurance
- Protect your mobile and give your tech a longer life with Currys Mobile Insurance.
- Trade-in promise
- Trade-in your used tech to get money off your next piece of kit. Magic.
- Issue Resolution
- Tech problem? No problem. We make it easy to sort out issues with your phone. Give us a call on 03701116565 and we’ll give you a hand.
Contact info
London, United Kingdom
- 0370 111 6565
- www.carphonewarehouse.com
4.4
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good staff and service
30 July 2026
I recently visited Carphone Warehouse…
I recently visited Carphone Warehouse to upgrade my phone. The member of staff who served me was extremely helpful, was very aware of my needs. I was dealt with with respect and I am very grateful for all the help and guidance I received.
4 August 2026
The guy was patient and very effective
30 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order not arrived.
Order not arrived despite stating delivery date. Still no sign of delivery and no updates from Currys/Carphone Warehouse. They have of course been quick enough to set up their direct debit which at this rate, will be taken before we have received the phone. Not a good start.
3 August 2026
Reply from Carphone Warehouse Part of Currys.
Hi Gaz
We’re sorry to hear about the issues with your delivery and understand the disappointment this has caused.
If you need further help, please reach out via:
📞 Phone: 0370 111 6565
Open: 8am-7pm UK -Monday to Friday 9am-6pm UK - Saturday 10am-5pm UK – Sunday 📧
Email: trustpilot@currys.co.uk
(Include your email reference CTP13474, in the subject & provide details of the issue)
Our team is ready to review your case and provide any additional support needed.
Kind regards
Amy Carphone Warehouse
Good service as always by staff
4 August 2026
Evie always makes everything so easy
Evie always makes everything so easy, she is amazing, knows everything and is kind and helpful. I always see Evie at curry's in Chichester.
She deserves a huge pay rise!!!
Thankyou Evie xx
4 August 2026
Really helpful member of staff who…
Really helpful member of staff who sorted out my new phone which took a while
3 August 2026
Helpful patient man that was very…
Helpful patient man that was very helpful and explained everything to me
25 July 2026
Ricky was first class from start to…
Ricky was first class from start to finish and a great help to me
4 August 2026
Easy Renewal of Mobile Phone Insurance
I easily managed to renew my mobile telephone insurance.
4 August 2026
They always have good deals and the…
They always have good deals and the customer service elevates the experience
4 August 2026
Samsung galaxy Z fold 8 Ultra
Samsung Galaxy Z Fold 8 Ultra just launched; great, I got one through Carphone Warehouse, also bought a screen protector for life, and went to pick up the phone yesterday. One hour later, they could not fit the screen protector; the insurance for the phone could not be completed because, and I quote: "the phone is too new, and the system is not updated". Same for the screen protector; the machine did not know the phone make or model. For a company that sells new phones, not having a brand new phone in your system should be a bit embarrassing. Would not recommend them at all because after 1 hour in the shop, all they managed to do was give me the phone and tell me to go =)) after I paid for extra services they were unable to deliver.
27 July 2026
Reply from Carphone Warehouse Part of Currys.
Hi Daniel
We’re sorry to hear about the issues with your order and understand the disappointment this has caused.
If you need further help, please reach out via:
📞 Phone: 0370 111 6565
Open: 8am-7pm UK -Monday to Friday 9am-6pm UK - Saturday 10am-5pm UK – Sunday 📧
Email: trustpilot@currys.co.uk
(Include your email reference CTP13473, in the subject & provide details of the issue)
Our team is ready to review your case and provide any additional support needed.
Kind regards
Amy Carphone Warehouse
Everything was easy
28 July 2026
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