Carpet Barn & The Bedstore Reviews 

758
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, knowledgeable, and un-pushy, providing excellent guidance from the moment they enter the store. Many people highlight the exceptional service, noting the smooth process from selection to fitting, with fitters often described as professional, efficient, and considerate. Consumers are very pleased with the quality of products, including carpets, flooring, and beds, which are frequently noted for looking lovely and being well-fitted. However, some customers also noted issues with delivery and fitting, including fitters being rude, unprofessional, or causing damage, and instances of incorrect product installation or cutting. Additionally, some people experienced unhelpful store staff, measurement errors leading to incorrect orders, refusal of refunds, or changes to agreed-upon service terms and delivery details.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers consistently note positive experiences with service, praising the helpfulness and efficiency from... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality of... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be positive, with many praising the timely and efficient delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super helpful from the moment I walked in the store. Had an idea of what sort of carpet I wanted but the very member of staff let me take home lots of different samples and provided very useful inform... See more

Rated 5 out of 5 stars

Christchurch store were amazing! I told them what colour I wanted and a few requirements and they found me the perfect carpet straight away - almost felt too good to be true that I didn't need to spe... See more

Rated 5 out of 5 stars

Excellent, knowledgeable staff in Poole, very helpful. We bought carpet and a bed base and headboard. The two young fitters were brilliant, did a fantastic job, and were more than happy to move furni... See more

Rated 5 out of 5 stars

Always use Carpet Barn and Bed Store Poole . Have looked at all the local stores and they really can’t compete on customer service or pricing. I’ve bought flooring, carpet’s’ mattresses and beds from... See more


Company details

  1. Carpet Store

Written by the company

Welcome to
Carpet Barn and The Bed Store. All the leading makes of flooring, carpets, beds and mattress at the very best prices!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(758)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient service

The staff were very efficient and helpful and the fitter arrived on time and fitted the carpet beautifully. He was courteous and tidied up nicely.
I will be back to have the rest of the house done in time.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Very good experience

We knew what we wanted before we went in Kardean flooring. All staff seemed very polite and helpful. Arrived on the date and time that was arranged. I must say that the fitter who's name was Phil was very nice and did a fantastic job laying the floor with the herringbone patten that we asked for. Extremely good job and I would want him to do any other floors we want doing

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from start to finish. Kirk couldn’t have been more helpful. Once Karndean flooring selected the laying of the flooring by Scott was brilliant. Can’t recommend them enough.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Carpet

Carpet was just right,staff helped with all questions
Delivered and fitted quickly, fitter and mate did the job pretty quick.
Would like to thank all

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

Have ordered through the Ferndown branch a few times in the last couple of years and always very happy. Recent fitting on a carpet ordered to eventually be fitted throughout the house, was great. Fitters were very obliging and worked hard to ensure the carpet got in to the room around a tight space and left making sure we were happy with the overall fitting. Very pleased.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy

There was a great selection of remnants on display which was perfect for what we needed. Staff were very helpful, price was good and installation was excellent. Very happy.

23 July 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, the ease of arranging someone to measure and then choose a carpet were so easy. I am super pleased with my new carpets and I can’t thank Pete enough for all his help.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Carpet fitting

Really helpful and welcoming when we arrived. Good quality of service when the carpet was fitted. Friendly fitters aswell. Would definitely recommend to family and friends in the future.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The two gentlemen who came were great from start to finish. They removed the old carpet and underlay. Moved all the furniture and replaced all back to where I wanted it and left everything clean and tidy.
The carpet is lovely.

4 August 2025
Unprompted review

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