Unacceptable experience. The seller did not deliver the carpet, blaming me for "refusing" to accept delivery at dates not agreed (with no notice and when I was at work!) and after the deadline had al... See more
Company replied
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See what reviewers are saying
The carpet was excellent quality and very very cheap compared to the competition but didn’t arrive until 11days after the date they told me it would arrive. That was nearly four weeks after ordering.... See more
Ordered on thier website and they emailed to say they were cancelling the order as carpet was not in stock. Unreliable. Worst service imaginable. Not had money refunded as yet. Just under £1000 s... See more
Ordered 36sq m of Brinton's Bell Twist. Carpet arrived on the promised date and I was able to track the delivery on the day with expected 'live' delivery time given by the delivery company. Good commu... See more
Company details
Information provided by various external sources
Carpet suppliers- If you are looking for luxury carpets online, then look no further than Carpet Factory Outlets Kidderminster.
Contact info
Unit 8 Easter Park, Worcester road, DY11 YAR, Kidderminster, United Kingdom
- 01562 743354
- Sales@cfokidderminster.com
- www.carpetfactoryoutletskidderminster.com
2.7
Poor
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service and quality goods.
2 June 2018
Unprompted review
So impressed with service from start to…
So impressed with service from start to finish going back for more. Happy customer
26 May 2018
Unprompted review
prompt and efficient service
25 May 2018
Unprompted review
It was samples i recieved ,and am very…
It was samples i recieved ,and am very impressed with the service and quality .I will be buying one of the 80/20 samples for my staircase and landing .Many thanks
4 May 2018
Unprompted review
Excellent customer service and thrilled…
Excellent customer service and thrilled with the carpet
23 April 2018
Unprompted review
Superior quality carpet samples.
Two decent sized samples sent very quickly.
A great aid to help make what is an important decision for any home.
2 April 2018
Unprompted review
Your prompt attention to my request for…
Your prompt attention to my request for samples was very much appreciated, at a time when important
decisions have to be made. Not a time to get things wrong...!!
Thank you so much.
30 March 2018
Unprompted review
Samples of carpets received quickly.
30 March 2018
Unprompted review
Ordered some samples which were…
Ordered some samples which were delivered quickly and would feel confident to place an order when ready
26 March 2018
Unprompted review
Quick service and delivery of Samples.
23 March 2018
Unprompted review
Ordered some samples and never received…
Ordered some samples and never received them.
15 March 2018
Unprompted review
Samples
Pleased with carpet samples although they took a while to arrive.
12 March 2018
Unprompted review
Absolutely first class carpet and…
Absolutely first class carpet and service.
12 March 2018
Unprompted review
Helpful staff
Helpful staff, quick response to order. No hassle delivery and good price.
16 February 2018
Unprompted review
A really amazing choice of carpets and…
A really amazing choice of carpets and they are only too willling to send a few small samples for colour matching.
We purchased a Brintons Bell twist carpet and underlay, both of which were unmarked and delivered efficiently by the carrier they arranged. Carpet of this quality deserves a professional fitter. A great saving, including fitting, over retail carpet shops.
15 February 2018
Unprompted review
Only reason I did not purchase this…Interested party
Only reason I did not purchase this time is I missed out on the remnant that I wanted,someone else must have purchased it.
15 February 2018
Unprompted review
Disappointed never received carpet…
Disappointed never received carpet samples
15 February 2018
Unprompted review
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