Such a quick delivery from the UK to Aus, I thought I’d be waiting for a couple of weeks but no, there was my box 3 days later with all my products waiting for me to use them! Love them all I now hav... See more
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Another amazing Kit from Caroline Hirons. The kits are so well thought through, every product is added with purpose. Whilst the individual items are high end and live to be expensive when purchase... See more
Recommendations in kit great as always, easy to order, dispatched promptly… and thanks for the free gift :)
Great products. I'm a big fan of the skin rocks moisturiser, really look forward to trying the rich version. I am new to the retinoid products but look forward to trying both 1 and 2. The bookend... See more
Company details
Written by the company
A globally qualified advanced aesthetician, Caroline has over 37 years of experience in retail, including 25 years in skincare, consulting and advising for retailers and brands in the skincare industry. Since starting her blog in 2010, Caroline's no-nonsense approach on what you need and don't need to put on your skin has led her to be named 'The Skincare Queen' by her millions of followers around the world. Her book, Skincare, is the UK’s bestselling beauty book of all time and it won the British Book Awards Non-Fiction Lifestyle Book of the Year 2021. Caroline believes the future of beauty relies on science and education. She wants to dispel ingredient myths, clarify what products do and don’t do, and generally empower people to become experts in looking after their skin.
Contact info
United Kingdom
- store@carolinehirons.com
- www.carolinehirons.com
4.7
Excellent
3K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
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Recommendations in kit great as always
Recommendations in kit great as always, easy to order, dispatched promptly… and thanks for the free gift :)
23 February 2026
Great products at an affordable price
Such a quick delivery from the UK to Aus, I thought I’d be waiting for a couple of weeks but no, there was my box 3 days later with all my products waiting for me to use them!
Love them all I now have a new skin regime ❤️
23 February 2026
Quick delivery and products really…
Quick delivery and products really safely packaged
27 January 2026
As ever the service was faultless
As ever the service was faultless. I ordered from Ireland on Tuesday morning and the kit arrived on Friday morning. Well done to all involved. I continue to be a happy customer
5 February 2026
Fantastic kit as usual at a fabulous…
Fantastic kit as usual at a fabulous price. Fast delivery 🚚 Thank you CH 😍
27 January 2026
Amazing products and delivery is…
Amazing products and delivery is quicker than any other retailer I have used
27 January 2026
Pretty disappointed in the quality
I was so looking forward to trying her products, having followed her reviews on other products for a long time.
I have purchased the Antioxidant, the Retinoid 2 and the Light Moisturiser and have been disappointed with all of them.
I found the Antioxidant made my skin so shiny that I could only use it at night which kind of defeats the purpose as it's supposed to protect against damage from the sun!
The Retinoid 2 was meh - no improvement in my skin texture or tone and it smelt weird. After a while I got used to the smell, but it wasn't pleasant as it smelt a bit like stale vomit to begin with (sorry, just being honest for those who have a sensitivity to smell).
The Light Moisturiser was ok, but still left my skin with a sheen which is not what I want. I have oily, combination skin and the last thing I want from a moisturiser is something that adds to the shine that I will inevitably get during the day anyway.
Sorry to say this, but the price point and the efficacy of the products left me feeling utterly disappointed and I won't be repurchasing. It's such a shame for someone who prides herself on her product knowhow.
1 September 2025
Unprompted review
Great products and fast international…
Great products and fast international shipping.
Ordered the Supercharged Kit and have been using the product religiously for little over a week and my skin feels and looks amazing.
25 November 2025
Go elsewhere- not worth the hassle
I ordered a kit for 175£ on 5th October 25 - as it never arrived and I didn’t have the courtesy of a response from customer services I began a dispute through my credit card. Eventually CH responded to apologise, offer a replacement then a refund if I stopped the dispute. As I’d had my money back I declined, only to find that they are defending the dispute saying the kit is being processed- 7 weeks later
The customer services are a complete shower and I am wasting hours sending email evidence to the credit card. Appalling way to treat their customers
Thank you for your response- however the emails that you have sent me certainly didn’t indicate that you were fighting my dispute and led me to believe that we had settled the issue. I was shocked to find this isn’t the case and have submitted the evidence. If you check your own tracking system you’ll see the item hasn’t been delivered. The reviews on this site that are negative are all regarding your customer service- very poor show
26 November 2025
Unprompted review
Reply from carolinehirons.com
Hello,
I’m disappointed to read your feedback — this is absolutely not the level of service we aim to provide our wonderful customers, and I’m very sorry you were left waiting for a response during what must have been a stressful time.
We always prefer to work directly with our customers when an issue arises rather than moving to a dispute, as this can negatively impact our business and doesn’t offer the smoothest experience for you. Our goal is always to resolve matters together in a way that feels fair and supportive.
I am in touch with you on email and look forward to resolving this matter with you directly.
Very best wishes, Lucy Husband - Head of Customer Experience: Team CH
My order arrived promptly
My order arrived promptly. The service from your company is incredible and consistent.
26 September 2025
Customer service not customer focused
Am a returning customer without any issues before. Bought the latest kit- got email from RM saying they were expecting it from SR. 7 days later no update. Emailed to ask for update. 2 days later advised they would investigate. After further pushing- I am still out of pocket. Supposed to have been resent 2 days ago- but no email confirmation still. Skin rocks have sat with my cash (nearly 200 quid) for 2 weeks now
27 September 2025
Unprompted review
Reply from carolinehirons.com
Hello Joanne,
I am sorry to hear you are feeling disappointed with the service you have received, this is not the standard we strive to achieve. I am keen to resolve your issue, but have limited details to be able to reach out to you directly. Please can I ask that you reach out one last time to store@carolinehirons.com and flag that you left a review and was asked to contact Lucy Husband?
Thank you,
Lucy Husband, Head of Customer Experience
Jeepers
Jeepers. I have been trying to contact this company.
Four emails and zero response.
Advice…do NOT attempt their contact page on their app.
Great product. Complete rubbish after service.
Less than one ⭐️
24 September 2025
Unprompted review
Reply from carolinehirons.com
Hello Mrs Wellings,
I’m really sorry to hear you haven’t received a response from our team — that’s not the level of service we aim to provide and I would like to investigate this further. As I have limited access to your details, could you please reach out to me directly so I can make sure your query is resolved as quickly as possible: lucy@carolinehirons.com.
Thank you,
Lucy Husband
Head of Customer Experience
Team CH
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