Carnoisseur Reviews 

898
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable, helpful, and friendly staff who provide wonderful guidance when selecting the correct items online. People also love the incredibly fast delivery service, emphasizing that orders arrive promptly, securely packaged, and fully complete with all useful breakdown accessories. Some reviewers were not happy with delivery complications, mentioning unexpected split shipments across multiple days and confusing messages from couriers. A few customers also noted occasional minor issues with goods received, such as slightly damaged storage bags, minor fit discrepancies, or missing small components upon opening their packages.

What people talk about most

Product

People report positive experiences with product quality, noting that the spare wheel kits and accessories are... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Service

Consumers find service to be positive, highlighting quick responses to queries and efficient support from... See more

Quality

Users describe positive interactions with quality, consistently highlighting the superb materials and perfect... See more

Staff

Reviewers highlight positive aspects of staff, describing them as professional, knowledgeable, and extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query about the item and this was responded to very quickly. The online ordering process was simple to use and the goods were dispatched very promptly. A key factor in buying from Carnoisse... See more

Company replied

Rated 5 out of 5 stars

Recommended - comprehensive wheel & jack kit. Dealt with my query regarding a space-saver wheel promptly prior to purchase. Items arrived speedily by courier, as described and well packaged. Hope... See more

Company replied

Rated 5 out of 5 stars

Good website so could find what I was looking for easily. No delivery charge( especially welcome out here in far west of scotland) Arrived well packed up.

Company replied

Rated 5 out of 5 stars

Great service. Arrived earlier that expected. Well packed and some great extras. Following my email and subsequent phone call, I actually spoke with owner. He explained delivery procedure and checked... See more

Company replied


Company details

  1. Car Accessories Store
  2. Auto Machine Shop
  3. Auto Parts Store
  4. Racing Car Parts Store
  5. Truck Accessories Store
  6. Wheel Store

Written by the company

The UK's leading alloy wheel and performance parts specialist. We offer a huge range of products to enhance your vehicle. Est. 1979.


Contact info

4.9

Excellent

TrustScore 5 out of 5

898 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(898)

187 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Great product at a great price especially with the free kit - excellent!

21 April 2026
Carnoisseur logo

Reply from Carnoisseur

Thanks Garry

Rated 5 out of 5 stars

Koni dampers with H&R springs

Ordered a set of Koni dampers with H&R springs (-30mm drop). Firstly, ordered I. The afternoon and they arrived the next morning. Each damper and each spring individually wrapped in bubble wrap before being boxed up.

Now this is where I made a mistake, due to the unique build I have on my car, the front dampers needed to be for a Mk4 R32/ MK1 Cupra R/ Mk1 TT due to needing the ARB mounts on the dampers, which I hadn't realised.

Having found this out when coming to have these fitted I contacted Carnoissar to discuss options. Keeping them updated with what I was looking for (with the updates information). Unfortunately there wasn't an option for me to get the front dampers/ springs that where in my price range and that matched the rears I already had.

I ensure that I took photos of the shocks I had to show the condition of them, keeping them in the loop every step of the way. I must thank Patrick for his help exploring options for me and then arranging for a return of my order. This is was able to drop off myself at the dedication Koni supplier and within 24hrs a full refund was completed.
No hesitation with ordering from them again, or recommend them.

15 April 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Hi Rich, many thanks for taking the time to leave us this review. I'm glad to hear we were able to resolve the issue. Hope to deal with you again in the future.

Rated 5 out of 5 stars

Great experience from Carnoisseur

Great experience from Carnoisseur. Called about getting a space saver wheel for my Renault and the guy I spoke to was very helpful and took my order over the phone and a couple of days later the space saver kit arrived. What more can you ask for!!!!

4 May 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Thanks Tony

Rated 1 out of 5 stars

Poor delivery process.

If you want to wait in to sign for a delivery then go ahead. A low cost item and unless I’m there to sign it’s taken away and not delivered. Could be left in a safe place and I’d be happy to sign a disclaimer. Instead I have to sit in waiting by the door. You have been warned. It’s very annoying indeed.

2 May 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Hi Nick, thanks for taking the time to leave us a review. I can see that your order has now been delivered. We use several different couriers, the reason being that we offer a large variety of different products and some couriers are better setup for larger parcels such as the Rearguard you ordered. Different couriers have different policies and offer different options. Unfortunately they don't all offer the option to leave the parcel in a safe place. In our experience, given the choice, most customers prefer a signed-for delivery to avoid their order going missing, but I do appreciate that it can be very frustrating if you miss a parcel because a signature is needed. Anyway, your comments are noted and we value your feedback. Thanks again for your order.

Rated 5 out of 5 stars

Ordered some new mats for 1987 Porsche…

Ordered some new mats for 1987 Porsche Carrera, arrived in a couple of days, great delivery service, mats were not quite right, Patric is a fantastic chap to deal with, just WhatsApp him with my issue, asked me to mark where needs altering, sent them back, factory altered to my requirements and returned within days, fantastic service highly recommend

22 April 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Thanks for the review Richard. Glad we were able to get everything sorted out for you.

Rated 5 out of 5 stars

Knowledgeable and customer focused

Really knowledgeable and customer focused friendly service. Patrick was excellent and ensured the deal worked for us and that delivery was prompt. Highly recommend for your Road Hero Purchase.

17 April 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Thanks Peter

Rated 5 out of 5 stars

VW Golf spare wheel.

Sourcing the correct spare space saver was made easy and delivery on time. I would recommend the company as helpful, professional and good products.

2 April 2026
Carnoisseur logo

Reply from Carnoisseur

Many thanks for your review

Rated 5 out of 5 stars

better save than sorry

BMW sell new cars without a spare wheel, shame on them! Carnoisseur people and in particular Patrick took care of my paranoia to remain stranded in Europe this summer and sent me the right space saver spare wheel.
Now I can breath.

13 April 2026
Unprompted review
Carnoisseur logo

Reply from Carnoisseur

Thanks Antonio

Rated 5 out of 5 stars

Excellent chat over the phone and via…

Excellent chat over the phone and via email to confirm correct purchase. Purchased RH167 spare wheel for Puma ST 2025 .All fits ok onto the car . As discussed with the sales team the spare wheel will fit into the mega box if you let the air out of the tyre . Just take pump .Thanks

31 March 2026
Carnoisseur logo

Reply from Carnoisseur

Thanks Andrew

Rated 5 out of 5 stars

Top quality service

The product was what we asked for, cheaper than anywhere else, and with rapid delivery. Top quality service all round!!

24 March 2026
Carnoisseur logo

Reply from Carnoisseur

Thanks Danny

Rated 5 out of 5 stars

Very good service

Very good service. Very good product. Very happy.

24 March 2026
Carnoisseur logo

Reply from Carnoisseur

Many thanks for your review, great to hear you were pleased with everything

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