Car Giant - London's largest used car dealership  Reviews 

16,667
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 907 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and patient, ensuring positive interactions without feeling pressured into a sale. The overall service and user experience are frequently described as smooth, efficient, and stress-free, making the car-buying process straightforward for many. However, some customers also noted significant issues with the product, reporting that cars developed major faults or broke down shortly after purchase. These people also expressed dissatisfaction with after-sales support, citing a lack of assistance, unresolved problems, or refusal to help with faulty vehicles.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting excellent service, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and efficient support... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and responsive staff who... See more

Product

Reviewers mention ambiguous feedback about product, with many customers expressing significant... See more

User experience

Clients share positive opinions on user experience, with many describing it as smooth, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been looked after very well by Stephen Boulter Went to another car place prior and walked out I would give more than five stars Unlike other very approachable and would defiantly recommend cargi... See more

Company replied

Rated 5 out of 5 stars

As soon as we arrived we were welcomed by helpful staff who directed us to the type of car we were looking for. We were served by Stephen who went through all the details of the car we decided upon an... See more

Company replied

Rated 5 out of 5 stars

Dear Nahome Huge thanks for helping us to buy our car. You were patient, honest, and made the whole process easy. We really appreciate the time and effort you put in We couldn’t have done it with... See more

Company replied

Rated 5 out of 5 stars

Car giant has a great selection of cars and they seem like good quality cars. Stephen Boulter was lovely, he was really friendly and professional he answered all questions and showed the cars without... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

With hundreds of cars in stock comprising 36 makes and 280 models, Cargiant offers a huge variety of vehicles. We’re proud to say that since 1977 we’ve sold over 650,000 to customers all over the UK. Daily comparisons of our prices against the UK used car market ensure that you’ll benefit from the lowest possible prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(16,667)

796 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the customer service team was very…

the customer service team was very helpful plus the collection of cars exhibited are of high quality and diverse

8 November 2025
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

08/03

Stephan Boulter was very helpful and made the process easy

8 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 3 out of 5 stars

Really not happy

Really not happy, bought a car with 19k ask for wheel nur key the guy said yes it's in the car but is not in the car. Now it's an extra harassment and extra cost.

18 February 2026
Rated 5 out of 5 stars

Very helpful.

3 March 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Steven Boulter Sales Team and Mihai…

Steven Boulter Sales Team and Mihai from Sales advidoe. Have been above and beyond with all the help to find me the perfect car. Thank you very much for the both of ya.
Lauro junior

4 March 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 1 out of 5 stars

Faulty cars

I purchased a car for my birthday from car giant in July. After eight months the it had a major fault, the car completely stopped working. Luckily I purchased warranty however it is taking the garage 8 weeks to get the part so I am without a car for two months. I am continuing to pay my finance and insurance for the car even though I am not using it. I called car giant to ask why they sold me a faulty car for £21,000 but they never offered any assistance or explanation.
Worst experience ever don’t buy from them

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Ibs was so helpful went above and…

Ibs was so helpful went above and beyond truly amazing would highly recommend car giant drove our lovely car home same day, will definitely go back for next car.

3 March 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Just a really nice experience!

Just a really nice experience!

5th car bought from CarGiant over the years. No ‘hard sell’, fair price for my part ex vehicle and a nice bit of after sales looking after (thank you Amir).

26 February 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Great experience

Great experience! Happy with my purchase and the service I received.

1 March 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Great service by Mohameed.

Great seevuce by Mohameed. Quick service and competitive

1 March 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Helped by Mohammed

Helped by Mohammed - he was excellent

28 February 2026
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

Rated 5 out of 5 stars

Stephen Boulter the sales assistant…

Stephen Boulter the sales assistant made our time incredibly relaxed and efficient. He was helpful, knowledgable and did not put any pressure on us. We arrived at 9 and found the car we loved by 10:30 and drove away at 2,30 after a full service.

28 February 2026
Unprompted review
Car Giant - London's largest used car dealership  logo

Reply from Car Giant - London's largest used car dealership

Thanks for the excellent review!

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