Pauline, janene and Laura have all been brilliant . From initial contact , they have constantly checked in and updated me on availability in the area. Empathetic and caring, I couldn't have asked for... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I was struggling a bit to know where to start looking when we were wanting to find some respite care for my mother in law. The very sympathetic call handler was lovely and it felt like a relief to ta... See more
Company replied
Does what it said on the listing. Identified bona fide residential care homes near me that had the best track record. Made me a neat shortlist without having to faff about looking up non-performers.No... See more
Company replied
Extremely helpful and empathetic. Response was very quick. Shortlist of homes and vacancies with relevant information emailed very quickly. All contacted me within a few hours. The whole process made... See more
Company replied
Company details
Written by the company
carehome.co.uk is the UK's leading care home website, helping families find the right care, confidently. Compare every registered care home in the UK, read over 400,000 verified reviews, explore expert advice, and get free, independent support from our Care Help Team. Whether you're planning ahead or need care quickly, we're here to make finding the right care simpler.
Contact info
United Kingdom
- www.carehome.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very understanding on helpline and…
Very understanding on helpline and quick action . I heard from several good homes in the area within 24 hours
27 April 2026
Reply from carehome.co.uk
Hi Elaine - thank you for sharing this, we're really pleased to hear how supported you felt. We’re glad our Care Help Team were understanding and able to act quickly, and even more so that you were connected with several suitable homes within such a short time!
Reply from carehome.co.uk
Hi Dean - thanks for your kind words, it’s great to hear you found the team easy to talk to and efficient throughout. Clear communication is something we really focus on, so it’s good to know that came through in your experience. We appreciate you taking the time to share this.
Does what it said on the listing
Does what it said on the listing. Identified bona fide residential care homes near me that had the best track record. Made me a neat shortlist without having to faff about looking up non-performers.No different in reverse to what i would do as an estate agent on a match. We decided on one of the recommendations made. Many thanks for all your help at what has been quite a stressful time. Would recommend-and have done to clients, whilst doing my job! Alan Bennett
24 April 2026
Reply from carehome.co.uk
Hi Alan - thanks for taking the time to share this, it really means a lot. We know how stressful this process can be, so it’s great to hear the shortlist made things simpler and helped you find the right place. And a massive thank you as well for recommending us on to your clients!
Reply from carehome.co.uk
Hi Nicholette - thanks for your feedback, we’re glad we could help you with your care home search.
Reply from carehome.co.uk
Hi Andy - thank you for your feedback, we really appreciate the positive review!
A very impressive service.
I was impressed from the start with the helpful advice and service that was given and also with the follow-up to ensure that all was going well and that we had everything we needed.
20 April 2026
Reply from carehome.co.uk
Hi John - thank you for sharing your experience with us. It’s really nice to hear that the support and follow-up made a difference and helped you feel confident you had everything you needed.
Promptly offered suitable selection of…
Promptly offered suitable selection of nursing homes to view.
14 April 2026
Reply from carehome.co.uk
Hi Diane - thank you for your feedback, we’re really glad we could quickly point you towards some suitable nursing homes!
Reply from carehome.co.uk
Hi Mike - thanks for your feedback, we’re glad we could help!
Helpful list of care homes I was soon sent a list of appropriate…
I was soon sent a list of appropriate care homes which was very helpful. I was soon connected to a very good home and I am very grateful.
Staff were very helpful too.
13 April 2026
Reply from carehome.co.uk
Hi Wendy - thank you for sharing this, it’s great to hear the list was helpful and that you were able to find a home that felt right so quickly. I’m glad the team could support you along the way.
Very helpful service listing suitable care homes
Provided a list of local care homes which matched my criteria giving approximate fees and distance from my location. Finding a care home is a difficult time consuming process and this type of guidance is a great basis to start from.
20 April 2026
Reply from carehome.co.uk
Hi Crispin - thank you for sharing this. We know how time-consuming it can be to find the right care home, so it’s really good to hear the shortlist helped you get started and made things a bit easier.
Parklands care home in bloxwich it's a…
Parklands care home in bloxwich it's a lovely place to come and live the staff am really helpful they look after ya and the residents the food excellent can have a stroll round the gardens when it's warmer I'll give park lands 100%
20 April 2026
Unprompted review
Reply from carehome.co.uk
Hi Hannah - thank you for sharing such kind words, it’s lovely to hear how much you value the team and the environment at Parklands.
As this review is about the care home itself, they would really appreciate it if you could also share your feedback on their profile on carehome.co.uk so others can benefit from hearing about your experience too.
Reply from carehome.co.uk
Hi Chris - thank you for your feedback, we’re glad you found the team helpful and the information useful.
My loved one’s needs thoroughly assessed
I had a full discussion about my mother’s needs, financial situation etc which enabled Gemma to give me a good shortlist of care homes to visit.
17 April 2026
Reply from carehome.co.uk
Hi Julie - thank you for sharing this. Having the chance to talk everything through properly can make such a difference, and it’s great to hear Gemma was able to give you a shortlist that felt right for your mum.
Very helpful,friendly and efficient
I found the website very helpful with sufficient detail to shortlist homes that fitted our criteria to visit. The phone call was extremely helpful in assisting me to prioritise the areas of need to focus on and was friendly and understanding at what is stressful time.
16 April 2026
Reply from carehome.co.uk
Hi Rachel - thank you for sharing this, it’s really good to hear the website helped you narrow things down, and that the call made a difference at what can be quite a stressful time. We're so glad you felt supported throughout.
Teresa Robb Is Shocked
Teresa Robb is doing this review
I wrote a great review for a member of staff which I meant every word (then) The same staff member phoned me today 17/4/26 to basically tell me they can't help me anymore as I never took up any of the referrals given, but they were emailed telling them I have to put things on hold, as I had just received a phone call from my Mother's doctor in England and it was NOT very good news, I am very disappointed in this as they are basically telling me, my Mother is of no importance. They have really NO idea what I'm dealing with or going through. I will NEVER try them again. No One or Anything is more IMPORTANT than my Mother.
17 April 2026
Unprompted review
Reply from carehome.co.uk
Hi Teresa - we’re very sorry to read this. We can only imagine how difficult things must be for you right now, and we’re truly sorry to hear about your mother’s situation. It’s completely understandable that your priority is with her, and we’re sorry if our recent contact felt upsetting or insensitive.
We really appreciate the kind feedback you shared previously, and we’re sorry this experience has changed how you feel. As a free service, we’re only able to provide a limited number of shortlists rather than ongoing, unlimited support. We do aim to make this clear from the outset, but we understand this may still feel disappointing, particularly given your circumstances.
We wish you and your mother all the very best at this challenging time.
Thank you for your help
Thank you for your help. Mum is moving in to one of the care homes on your shortlist on Monday.
6 April 2026
Reply from carehome.co.uk
Hi Penny - we hope the move went smoothly and that your mum settles in comfortably. If there’s anything you need along the way, we’re here to help.
Platform for fake reviews
While the website provides some good information about Carehomes it has become pretty obvious that many reviews are fake!
It seems little or no action is taken when to verify or vet the positive 5 star reviews.
16 April 2026
Unprompted review
Reply from carehome.co.uk
Hi Lorraine - we’re really sorry to hear you’ve been left with this impression.
Trust is incredibly important to us, especially when families are making such important decisions. That’s why every single review published on our platform goes through a rigorous verification process. We take great pride in ensuring that all reviews reflect genuine experiences - real feedback from real families.
Our checks are intentionally thorough, and in many cases this level of scrutiny can be frustrating for care providers, as we won’t publish reviews unless they meet our strict validation standards. It’s a process we stand by, because it helps protect the integrity and reliability of the information families rely on.
If there’s a specific review that raised concerns for you, we’d really welcome the opportunity to look into it further and provide reassurance. If you'd like to email us at reviews@carehome.co.uk, we will look into this for you.
Reply from carehome.co.uk
Thanks for your feedback - we really appreciate it!
Gemma was so helpful and understanding
Gemma was so helpful and understanding. She listened really carefully to my needs and came up with much helpful advice as well as putting me in touch with care homes for my husband near where I live. Thank you.
7 April 2026
Reply from carehome.co.uk
Thank you for sharing this. It means a lot to hear how Gemma supported you while looking for care for your husband, especially close to home. I’ll make sure she sees your kind words.
Awesome Sophie
Sophie took such care to understand my Mum's needs and suggested some fantastic options. She was kind, supportive and a brilliant listener. I couldn't ask for better help! Thank you!
14 April 2026
Reply from carehome.co.uk
Hi Al - thank you for sharing this, it’s wonderful to hear how supportive Sophie was in helping you find the right options for your mum. We’ll be sure to pass on your kind words to her.
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