Every couple of years I upgrade my PC and each time Carbonite has come through by providing the backup source from which I populate my new PC with years of files, photos, etc. that I have accumulated... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm just a home user who wanted a trustworthy and reliable off-site back-up service. While I was working for a large, multi-national company that had to ensure strict security for it's clients, I foun... See more
Company replied
I have been using Carbonite for many years. I have gone through several PC's built by my son and store bough. Carbonite has consistently brought all of my most important files, music and written to a... See more
Company replied
I am a speech-language pathologist and Professor Emeritus who writes textbooks (7 so far). I rely on Carbonite to be my off-site backup for all of my manuscripts. In about 2015, Microsoft Word did... See more
Company replied
Company details
Written by the company
Whether your data lives on a computer or a server or in the cloud, Carbonite helps keep it safe from the common causes of data loss. It’s our aim to make sure the entire lifespan of data—from creation and use, to its planned deletion—is protected for the people and organizations who need it. We know it’s your digital life on the line or your business at stake. And we’re here to help.
Contact info
385 Interlocken Crescent #800, 80021, Broomfield, United States
- 1 (877) 612-6012
- wr-customersales@opentext.com
- www.carbonite.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I trust Carbonite for protecting the…
I trust Carbonite for protecting the safety of my files.
26 June 2026
Carbonite made it fairly easy to start…
Carbonite made it fairly easy to start up a new computer with all my files intact.
26 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Looks fine
Sorry, I am trusting that it is working. I am not text savy and just trusting all is good. I get regular reports of blocking and assume it is good
26 June 2026
Reply from Carbonite
We appreciate your trust in our service. We understand that technology can sometimes feel complex, and we're glad the regular reports provide reassurance.
The Carbonite Team
Safety & protection
I feel my pc usage and emails are protected and so I don't worry about being "hacked." Thank you.
26 June 2026
Simply works
I’ve been using Carbonite for many years to backup my decades of treasured photos and documents. Everything works smoothly with no issues. Pricing is good too.
25 June 2026
I Love Caronite
I have had Carbonite for years at home and at the office. I can be rest assured all my files are protected and if something happens to my computer they are retrievable.
26 June 2026
Good customer service but still costly for Srs and Nonprofits.
I think your assistants did the best that they could, however the company should do better with pricing for Sr Citizens, Veterans, and Non-Profits. Most of my files on both my computers are used to support NON PROFIT organizations. I pay for it, and it is rather expensive on a fixed retirement budget.
25 June 2026
CARBONITE HAS BEEN AN EASY PARTNERSHIP
I never have an issue with my subscription with Carbonite.
26 June 2026
Good to have but less of a value than it used to be.
I appreciate the service because all files (not programs) are backed up. But downloading takes forever and the back up is only once a month when it used to be daily. This makes my subscription less of a value.
25 June 2026
Reply from Carbonite
Thank you for your feedback. We're glad you value having your files backed up, but we're sorry to hear the restore speed and backup frequency haven't met your expectations. Carbonite is designed to back up changes automatically in the background, so if you're only seeing monthly activity there may be a configuration issue. Our Getting Started guide can help you verify your backup status and settings:
https://support.carbonite.com/browse/personal/windows/getting-started
We appreciate your feedback and the opportunity to improve your experience.
Fan for Life
Our family has been with Carbonite for years. Carbonite has saved my bacon several times. It's powerful and so user friendly that using it is intuitive. I'm a fan for life!
24 June 2026
Reply from Carbonite
We are so happy to hear that our service has been so valuable to your family over the years. We truly appreciate your loyalty and kind words!
The Carbonite Team
Powerful storage capability
Powerful storage capability at a reasonable cost and with frequent status updates.
24 June 2026
Why Carbonite is the best.
I have been with Carbonite since my days with my medical practice for nearly 30 years. Retired now but still feel Carbonite is the best.
23 June 2026
Reply from Carbonite
We truly appreciate your long-standing loyalty and positive feedback! We are so glad to know we've been a reliable partner for so many years.
Excellent backup service
Carbonite is an excellent back up service which I have used twice to completely back up my entire hard drive. The hard drive had failed in the computers I had and I had to rely on Carbonite to get the files back.
20 October 2025
Reclaiming information
I have had an exemplary experience with Carbonite. More than once my information has been saved from potential loss and it was easily reclaimed.
The Carbonite employees have been knowledgeable and helpful.
Thank you Cargonite!
23 December 2025
Reply from Carbonite
Awesome, we are glad to hear you had a great experience with our support team and software. We strive everyday to provide you with a great backup product and the best customer service experience.
Reliable Backups
I've been using Carbonite to back up my computers for years and I've found it to be reliable, easy to use and has the added benefit of Webroot Security which I also like a lot. When I've had computers fail on me, I was able to download my files from the internet where they were safe. I've used the mobile app to access files on my phone when I was away from home. I'm very happy with the product and have recommended it to others.
23 June 2026
Reply from Carbonite
We are so glad to hear that our service has consistently met your expectations over the years. It is wonderful to know that you find our product reliable and easy to use, and that the Webroot Security integration is beneficial. We appreciate you recommending us to others!
Whenever I go to the cloud to download…
Whenever I go to the cloud to download a file, everything on my HD is there. It works perfectly!
23 June 2026
Reply from Carbonite
We're so happy to hear everything works perfectly for you! We appreciate your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.