Every couple of years I upgrade my PC and each time Carbonite has come through by providing the backup source from which I populate my new PC with years of files, photos, etc. that I have accumulated... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm just a home user who wanted a trustworthy and reliable off-site back-up service. While I was working for a large, multi-national company that had to ensure strict security for it's clients, I foun... See more
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I have been using Carbonite for many years. I have gone through several PC's built by my son and store bough. Carbonite has consistently brought all of my most important files, music and written to a... See more
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I am a speech-language pathologist and Professor Emeritus who writes textbooks (7 so far). I rely on Carbonite to be my off-site backup for all of my manuscripts. In about 2015, Microsoft Word did... See more
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Company details
Written by the company
Whether your data lives on a computer or a server or in the cloud, Carbonite helps keep it safe from the common causes of data loss. It’s our aim to make sure the entire lifespan of data—from creation and use, to its planned deletion—is protected for the people and organizations who need it. We know it’s your digital life on the line or your business at stake. And we’re here to help.
Contact info
385 Interlocken Crescent #800, 80021, Broomfield, United States
- 1 (877) 612-6012
- wr-customersales@opentext.com
- www.carbonite.com
4.5
Excellent
3K reviews
Asks customers to review
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able to restore all my lost files…
able to restore all my lost files after a disk crash. They did it for me when I called them
5 January 2026
Reply from Carbonite
Thanks for sharing your experience! We’re glad our team could help restore your files after the disk crash and get everything back for you when you needed it most.
Easy to renew annually offering great…
Easy to renew annually offering great options tailored to my needs
1 January 2026
Carbonite does what they say they will…
Carbonite does what they say they will do. They provide a good backup service at a fair price.
22 June 2026
I never have a problem with the…
I never have a problem with the automatic backup and if there is I'm notified immediately
22 June 2026
From Sudden Crash to Rapid Repair
My desktop tower computer just crashed suddenly without warning one Monday morning and I had no access to anything important that I needed to get to. I quickly bought a new tower desktop and called Carbonite. They got me started on the transfer of all my many thousands of files. It took a few days for it all to get done but once done it was wonderful. I was able to find just about everything with little difficulty. I did have to redownload some programs and recreate some folders and subfolders but everything was there for me to use.
11 May 2026
Good, but inconsistent
I’ve never had to use Carbonite to retrieve files (thank goodness!). My only concern is that you keep sending me e-mails encouraging me to upgrade my account. But you don’t tell me what the upgrade will do nor why, if it’s important enough to charge me for, why you don’t automatically include it.
22 June 2026
Reply from Carbonite
Thank you for your feedback. We’re glad Carbonite has given you peace of mind knowing your files are protected. We understand the upgrade emails can be confusing, and we appreciate you sharing that.
Carbonite Basic focuses on automatic cloud backup, while Carbonite Plus adds additional protection by including Webroot Antivirus. Because customers have different needs, these features are offered as optional upgrades rather than automatically included. Your current plan continues to provide reliable backup, and upgrading is always your choice.
Carbonite is a reliable back-up cloud…
Carbonite is a reliable back-up cloud service, with very good technical support when needed.
22 June 2026
Reply from Carbonite
We're so glad you find our service reliable and appreciate our skilled support agents. Thank you for your positive feedback!
Very easy to work with
Very easy to work with. Great CS and certainly gives me peace of mind
22 June 2026
Much better options that Carbonite out there
Customer almost since your inception. You failed me terribly with lost data, untrained staff and lacked the ability to service my updated computer. My loyalty was rewarded with incompetence
18 February 2026
Reply from Carbonite
We are truly sorry to hear about your frustrating experience. We value your long-standing loyalty and regret that we failed to meet your expectations. We are taking steps to improve our service and staff training.
Small issues logging in from my iPhone…
Small issues logging in from my iPhone 17 pro. Looking to figure out face recognition as opposed to logging in each time. Should be a customer service link that handles that issue
18 June 2026
Reply from Carbonite
Thank you for the 5-star review!
We're happy to hear our service helps you access your files easily wherever you are.
Worked every time I needed it.
Every time I needed files back ... new computer or munged computer ... Carbonite came through.
22 June 2026
Reply from Carbonite
We are so glad our service has consistently met your needs for file recovery. Thank you for sharing your positive experience!
I do not know what "experience" you are…
I do not know what "experience" you are talking about. Please leave me some clues before you ask for an opinion.
1 June 2026
Reply from Carbonite
Thank you for your message, and sorry for the confusion. When we refer to your “experience,” we mean how Carbonite’s backup and restore service has worked for you overall.
never a problem
never a problem
I had to rely on this backup because the tech lost my
files.
21 June 2026
Reply from Carbonite
We are glad our backup solution was reliable when you needed it most. We are here to help.
They back up our computer files
They back up our computer files. They send a report monthly that shows how many files were backed up. We have not encountered any problems.
21 June 2026
Reply from Carbonite
Thanks for the review! We’re glad you appreciate the reliable backups and clear monthly reporting.
Reports come about the right time.
21 June 2026
Blue-screen-of-death meltdown…
Had a blue-screen-of-death meltdown after a Windows update corrupted my BIOS and boot files. After struggling through trying to fix the issue through the less invasive repair measures and ultimately being unable to fix the issue, I was forced to reinstall Windows and begin the restoration process through Carbonite. Once the app was downloaded, the process was simple and complete, though slow (taking 16 hours to complete.) Really saved the day and made it absolutely worth the price!
10 June 2026
Reply from Carbonite
Thank you for sharing your experience! We’re glad Carbonite was able to help you recover after such a major system issue and prove its value when it mattered most.
I am comfortable that my data is being…
I am comfortable that my data is being stored and whenever I have needed support i have received excellent service
18 June 2026
Reply from Carbonite
Thank you for the great review! We appreciate your kind words about our dedicated support team.
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