CARAMELLA Reviews 

I love this company. Very good quality clothes and look out for amazing offers/sales they do. I bought an amazing pink dress for a wedding and it arrived on time and really good quality as well. I've bought things over the past few years and when I've had to return an item because it doesn't fit right, it's always hassle free. The staff are quick to respond to queries too. 5 stars.

The coat I ordered arrived quickly and was well-packaged. The faux fur is very good quality and the coat looks a lot more expensive than it was - very luxurious and warm, and it has had lots of lovely comments! I didn’t need to contact customer services but they are very active on their Insta page so I would imagine they respond quickly to any issues.

Caramella staffs are great in customer services, they provided excellent customer service & support when needed. I can not thank them enough for helping me out with recent orders & delivery issues etc. their quality of clothes are really good too. I highly recommends to others to purchase from them, they do not compromise on quality or customer services saying it from experience. Thank you Caramel for everything you’ve done for me!

The jeans are absolutely amazing! Fit so well & super comfortable
They arrived quickly & the customer service is amazing
Defo be buying more from here

This was my first time ordering, I was unsure about the sizing and fit so I left a message on insta, and the customer service was amazing I thought no one would probably get back to me in time but they got back to me and their responses were quick and efficient which made me feel even better about the brand itself and made me go ahead and place that order. All queries were answered and no confusion left😁

Ordered a dress made a little blip
( mistake of my own ) , libbie sorted out the issue very promptly and professionally I received it today which may I add is gorgeous. Thanks so much girl your a star 🫶🏼

Really helpful when it came to asking questions! Really lovely quality clothing x

The company offers high quality clothes that rival high street brands. I have ordered several times from them and have never been disappointed. Their returns process is easy and the communication with the team is fast and direct. The website is easy to navigate and I enjoy their social media posts and ads that are clear and transparent to what you receive in terms of the quality. Will continue to shop with them for quite a while!

Company replied back to me over instagram where as many places won’t💕helped me so much with my enquiry!

I ordered the brown sparkle jeans which are unreal! Wore them in New York and loads complimented them! Really quick delivery too x x

I returned multiple items, which was recieved back by Caramella on the 8th December. Despite multiple emails and conversations I still don't have my refund. Even with the Christmas period it's been nearly a month since they got the return back. I used to love this brand but I won't bother in future as they're now simply holding onto hundreds of pounds of my money for no real reason. Avoid!

I placed my first order with Caramella. The delivery was exceptionally quick. The quality of the clothes are fabulous. However their customer service is outstanding. Even during the busy festive period the response was quick and very helpful. I’ll definitely be a returning customer

Orderd quite a few things from here now and it’s always been quick posting and the items have always been lovely quality especially the cream knit EVERLY set love it thank you

Excellent Customer service experience on product information. Clothes are of excellent quality. Will be ordering again.

They didn’t have what I was interested in but showed me another item of clothing that was very similar. Very kind and quick response x

service was amazing ordered at 11pm an order was ready next morning by 9am service was amazing an girls was so helpful and quick on replying.

Great communication and really helpful

Great service fast delivery I will being ordering again I highly recommend ❤️

i placed an order and the item was stunning, unfortunately it was just abit too small for me and needed some help with the returns process and the customer service was so so lovely and so appreciated x

Fab customers service, super quick to help and to post out.
Gorgeous clothing