Car Accessories Plus Reviews 

281
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that purchases often arrive promptly within just a couple of days in perfect condition. Buyers also appreciate the great product quality, authentic items, and the absolute ease of navigating the online ordering systems for various car accessories. Some reviewers were not happy with delivery communication or experienced unexpected shipping delays with their orders involving third-party couriers. A few other people also felt that certain delivered items did not fully meet expectations regarding material thickness or specific design features.

What people talk about most

Product

Consumers find product quality to be exceptional, expressing satisfaction with genuine accessories that fit... See more

Service

Customers had positive experiences with service, highlighting prompt responses and fast delivery times.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the exceptionally fast... See more

Quality

Clients share positive opinions on quality, highlighting excellent products and fantastic service from start... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the online systems are easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a full, challenging day with instructions that were reasonably helpful, the most difficulty was with installing the second gate. The instructions need a clear photograph of both gates installe... See more

Rated 5 out of 5 stars

The local Kia dealer said that the mud flaps were not available from Kia for a car that is over 2 years old. I found some on Car Accessories Plus after a Google search. These were genuine mud flaps... See more

Rated 5 out of 5 stars

Easy online ordering system, and product arrived within 24 hours even in the run up to Christmas. Fantastic service and a great quality product. Also, good communication via email when I had a query a... See more

Rated 5 out of 5 stars

I have used Car Accessories Plus before and they continue to impress with good prices, stock, and quick delivery. I needed to replace a pothole damaged 19 inch alloy wheel for my Cupra Leon, and they... See more


Company details

  1. Car Equipment Accessories Store

Written by the company

Car Accessories Plus specializes in providing a wide range of automotive accessories to enhance the functionality, aesthetics, and overall performance of vehicles. At Car Accessories Plus we take pride in maintaining strong partnerships with our 23 reputable manufacturers, ensuring that our customers have access to high-quality, genuine products that fit right the first time. We prides ourselves on our commitment of outstanding customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(281)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service on the phone, slick on-line process and quick delivery. Couldn’t ask for anything more. Highly recommend.

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Why the bad reviews

I ordered mats for Hyundai Tucson I got them within a couple of days of ordering, when contacting the company the response was super quick, for those who have left bad reviews I'm sure CAP has nothing against you personally, sometimes things go wrong, I'm 10000000% happy with my experience of CAP, which makes a change and a welcome one at that

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Easy to deal with great 2 day delivery if in stock,…

Thank you for my recent order for rubber car mats for my 22 Tucson Hybrid N Line S They have already been put in the car, they fit perfectly, look lovely and no horrible smell from the composite as some cheaper rubber produces. Pleasure to deal with you and have no issues with recommending your company to others.
Charles. (November 22) TO anyone wishing to use car accessories plus, if you have an N Line S Hybrid just order the HYBRID MATS guarantee you they will be the correct ones. Tunnel mat for the rear is worth getting the same time also.

15 November 2022
Unprompted review
Rated 4 out of 5 stars

Ordered some alloy wheels…

Ordered some alloy wheels for my Kia through Car Accessories Plus. Delayed due to Kia, I must add.

Downsides, no notification that wheels were on back order after placing order. Only found out by phoning (previous email went unanswered).

However, spoke to Andy and Charlie a few times on the phone. Both friendly and very helpful. Always phoned back when they said they would, and Andy phoned to let me know that wheels had arrived from Kia and were on their way to me (did go to voicemail as I was working and unable to answer).

Will consider using Car Accessories Plus again in the future.

10 November 2022
Unprompted review
Rated 4 out of 5 stars

I ordered some mats for my genuine…

I ordered some mats for my genuine rubber mats for DS 7. I raised the order on Sunday. Spoke to Andy and he advised that item had not arrived. He apologised and was happy to offer refund. Then I had call on Thursday to say item had arrived. Then he was going to tranport via Parcel Force which I was not happy with. But he advised there was a greater cost, but I was concerned due to postal strike I had no idea when I would get the mats which I had paid for. Pleasantly surprised received email later on to say being shipped by DHL and would arrive the following day. They did arrive on Friday afternoon. Very pleased with Andy and other people could learn from him good customer service is not dead. Thank you Paul

20 October 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Jack

Excellent service from this company. Prompt replies to my emails. Part arrived in two days as Jack said it would. Will definitely use them again and recommend them to my family and friends.

13 September 2022
Unprompted review
Rated 1 out of 5 stars

Very poor product and customer service

I bought front Wind Deflectors for my Peugeot 3008. On trying to fit them the day they arrived, I successfully fitted the passenger side one. But, on starting to fit the drivers side one, it cracked and a piece broke off. I called the "company" and he pretended to be helpful. Ten minutes after the call ended he sent me an email saying the best he could do was to send me another set for £60 (I had paid £70 including delivery for the pair I had bought). So, basically, tough and I would need to buy them again.

Also, the website I went into to place my order was Car Accessories Plus...yet the website shows a Stoneacre logo and they (he) uses an email address from @tradepartsxpress.co.uk. When I was on the phone complaining I made the point I thought I was buying from Stoneacre to which he replied "Yes you are". Three companies...???

11 August 2022
Unprompted review
Rated 5 out of 5 stars

6 stars

If I could give this company 6 stars I would.
They could not have been more helpful.
The product was exactly right, the delivery was exactly when stated.
Well done

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Good

Yes, OK, my Mazda wheels arrived in good time, direct from Mazda in Dartford, I think, included TPMS valves & centre caps, so hold fire on ordering extra.

9 August 2022
Unprompted review

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