Caprinos Pizza Reviews 

428
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the pizzas are exceptionally delicious, fresh, and come with generous toppings that satisfy cravings. People also appreciate the friendly delivery drivers, pleasant service, and tasty side options like loaded fries. Many patrons highlight that meals arrive hot and offer great value for money during regular orders. Some reviewers were not happy with the delayed delivery times and inconsistent food preparation. Customers experienced cold meals, missing items, and unhelpful staff interactions when trying to resolve complaints over the phone. Others pointed out issues with order accuracy and occasional disregard for specific dietary customization requests.

What people talk about most

Product

Consumers find product to be ambiguous with strongly divided opinions on quality. While many reviewers... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide in customer satisfaction. Many... See more

Order

Reviewers highlight ambiguous aspects of order, as opinions and experiences vary significantly. While many... See more

Delivery service

Reviewers mention negative feedback about delivery_service, frequently highlighting long delays, missing... See more

Staff

Clients share ambiguous opinions on staff, with experiences varying widely across different locations. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more

Rated 2 out of 5 stars

very disappointment ordered mac and cheese pasta for 8.99 pot was pretty much empty with hard shells. (have pictures) ordered a salad pot and the same less than half full hardly no salad in (have pict... See more

Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy bi... See more


Company details


Contact info

3.0

Average

TrustScore 3 out of 5

428 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.0

All reviews

(428)

118 reviews in the last 12 months

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Rated 1 out of 5 stars

Over 2 hours for my food, all cold.

Took over 2 hours for my food to be delivered. I had to call the restaurant as they marked my food as delivered before I had even left the restaurant (they said it was an accident). I asked if my food would be frssh and hot, to which they affirmed it would be.
Over an hour later my food arrives, all of it was cold. I order a wrap, chips, and wings, all of it was cold. It was horrible. The meat was dry and tasted like it had been sat under the heat lamp exposed for ages. The chips were soggy and cold, and the wings were stringy, cold and tasted like low end supermarket budget wings.
Won't be going here again.

28 March 2025
Unprompted review
Rated 3 out of 5 stars

If you want a proper small pizza look here

So rocket joes was closed and I was a little drunk so though I’d order from here, the size of this pizza is as small as a water drain for your house, 6 pieces must be the size of the 4 pieces with no difference, decent taste to the pizza but £9 for something smaller than my nans hip replacement is criminal

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Brackley

Brackley. Easy ordering, quick service, delivery people always smiling and polite, food was piping hot and delicious xx

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer service paying for something not delivered

Been very good recently but all undone by one delivery gone wrong and non-existent customer service.

My partner and I both ordered the lunchtime special with a can of coke each both of which carried the sugar tax surcharge, diet coke was instead delivered which neither of us can drink because of the sweeteners.

The delivery driver took them back and said the manager would call me to resolve the matter.

Nobody called and nobody has bothered answering the phone for three days, I paid for drinks we never had and paid the surcharge on them for the privilege.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

Rude lady answering phone

Rang for 2 pizzas and was told a different price to the leaflet when I questioned the price she got stroppy and said do you want the pizza or not! I said don't bother with that attitude keep your pizza I will go elsewhere

11 March 2025
Unprompted review
Rated 3 out of 5 stars

Very bad company sometimes good but…

Very bad company sometimes good but alot of bad times also come very late bad attitude on the phone and never apologise for being late never give anything lately to compensate for this tonight's response was what do you want me to do about it after nearly an hours wait already to be told will be almost another 30 mins that's what you get for being a regular customer 😠

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Order from here if you want to keep waiting!!!

Order from here if you want to keep waiting and receive cold food.

Pathetic customer service and you keep getting told pizza is on the way when it certainly isn't.

Ordered a pizza at 7.47pm and it didn't show up until 9.30pm.. all this while the guy kept telling me the pizza is 5-10 mins away and mind you this was an hour back.
Once the pizza arrives it is a fountain of cheese and other toppings are like treasure, waiting to be found.. plus it would feel like you are eating a ball of raw dough (cos you need to make up lost time and hence not have enough cooking time!)

If you are hungry then might as well chop your arm off and eat it than order from this place!!!

11 February 2025
Unprompted review
Rated 1 out of 5 stars

2 hour + wait-don’t bother

Placed the order 2 hours ago and I still have not received it.
We called after an hour and they said it would be with us within the next 5-10 minutes. That was now another hour ago.
Called again 52 times to be precise and they have hung up everytime.

To add when the food was eventually delivered it was cold and more than 2 items were missing.

Not impressed don’t waste your time.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

The grimmest pizza Ive ever tasted

WTH is this...pizza squashed and flipped over in box. Looked like it had been cut by someones thumb. Cold, wrong topping and tasted like pure grease. Felt sick after one slice and had to throw it away.
Late to arrive too. No answer on phone when I tried to call.

19 January 2025
Unprompted review
Rated 1 out of 5 stars

Do not provide your personal details

Do not provide your personal details. I provided my mobile number and email while ordering and still being bombarded by their promotional messages even though i clearly selected i don’t need their emails. These kind of businesses may even sell your personal details to 3rd party companies.

17 January 2025
Unprompted review

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