Caprinos Pizza Reviews 

427
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the pizzas are exceptionally delicious, fresh, and come with generous toppings that satisfy cravings. People also appreciate the friendly delivery drivers, pleasant service, and tasty side options like loaded fries. Many patrons highlight that meals arrive hot and offer great value for money during regular orders. Some reviewers were not happy with the delayed delivery times and inconsistent food preparation. Customers experienced cold meals, missing items, and unhelpful staff interactions when trying to resolve complaints over the phone. Others pointed out issues with order accuracy and occasional disregard for specific dietary customization requests.

What people talk about most

Product

Consumers find product to be ambiguous with strongly divided opinions on quality. While many reviewers... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide in customer satisfaction. Many... See more

Order

Reviewers highlight ambiguous aspects of order, as opinions and experiences vary significantly. While many... See more

Delivery service

Reviewers mention negative feedback about delivery_service, frequently highlighting long delays, missing... See more

Staff

Clients share ambiguous opinions on staff, with experiences varying widely across different locations. While... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Family review~ First time ordering here, and it'll be my last... Absolutely appalling, waiting what felt hours for a completely messed up order. I ordered cheesy and chicken chips and got a w... See more

Rated 2 out of 5 stars

Luke warm overcooked pizza delivered, with 2 boxes of hot wings again one overcooked, and one not cooked long enough. No point phoning to complain, you can see the problems with just your eyes without... See more

Rated 2 out of 5 stars

very disappointment ordered mac and cheese pasta for 8.99 pot was pretty much empty with hard shells. (have pictures) ordered a salad pot and the same less than half full hardly no salad in (have pict... See more

Rated 5 out of 5 stars

Most delicious Pizzas I’ve ever tried in my life. The doner heatwave and shawarma blast is my favourite, I am ADDICTED! The customer service is so great too really friendly guys. Even sang me happy bi... See more


Company details


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3.0

Average

TrustScore 3 out of 5

427 reviews

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3.0

All reviews

(427)

117 reviews in the last 12 months

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Rated 2 out of 5 stars

very disappointment ordered mac and…

very disappointment ordered mac and cheese pasta for 8.99 pot was pretty much empty with hard shells. (have pictures) ordered a salad pot and the same less than half full hardly no salad in (have pictures) food always arrives late. Pizza was good but very disappointment in the constant late delivery and pretty much empty bowls on the salad and pasta for the price you pay for them! wont be ordering anymore from this place

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Had to wait 2 hours for my order ,phone…

Had to wait 2 hours for my order ,phone up after 40min of waiting for my order. When the pizza shop answered my call they said it will be delivered in 16min which it didn't arrived I give up .Then 2hours later I recieved my order,will not use them again very poor service

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shambles Wouldn’t even give it 1 star

Wouldn’t even give it 1 star, door was nearly 2 hours late couldn’t get hold of them when I rang up the. Someone rang me saying it’s on the way and when I asked why so long they hung the phone up, finally turned up delivery said they were outside my house when I went outside they were at the top of the street. pizza is all squashed in the box and burnt, didn’t give me my drink of choice, won’t order again not worth it.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Pasta menu

Sampled the new menu item of chicken pasta and I’ve got to say it is absolutely amazing. The flavours of the chicken and tomato sauce complements each other so well and the pasta so soft and delicious. Will definitely be ordering it again for a lunch which fills you on the go 100% recommended

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting

Disgusting, had loaded fries and was drenched in sauce, so over powering made them soggy and rank. The wrap was also drenched in bbq sauce, couldn’t taste anything but tangy sauce. Wouldn’t recommend or return

8 August 2025
Unprompted review
Rated 4 out of 5 stars

Surprised us – now it’s one of our go-to takeaways

We resisted ordering from Caprinos at first – just felt like another mini chain added to our town, which already has about 100 takeaways. But eventually we gave in and honestly, we were pleasantly surprised.

The pizzas are always fresh, hot, and loaded with toppings. We always go for the stuffed crust – it’s proper tasty, and my son loves it too. It’s actually the only way I can get him to eat his crusts, so that’s a bonus in itself!

The quality’s been consistently good, and their deals are decent for what you get. Delivery’s been spot on too – fairly quick and always polite drivers. Never had a wrong order or anything missing.

It might be part of a chain, but Caprinos feels like it holds its own. Definitely one of our regulars now – glad we gave it a chance.

27 June 2025
Rated 1 out of 5 stars

Incorrect pricing and adding fees

They tried to charge me around £3 more than the menu prices saying the till just had different prices. They finally agreed to the menu prices but added a £0.50 service charge that wasn't documented anywhere on the menu again stating this is just what the till said. Fake pricing and false advertising!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

The best Pizza in Biggleswade!

These are the absolute best Pizzas in Biggleswade by far. They are so full of flavour and taste amazing. They aren't greasy and always arrive piping hot.
I go nowhere else for pizza, I highly recommend Caprinos Pizzas.

19 July 2025
Unprompted review
Rated 1 out of 5 stars

worst customer service and pizza ever

We ordered takeaway. The 2 pizza came and looked like they been dropped. We called caprinos to tell them, they were due and called us liars. After getting no where we had to go to the shop. They still were rude and still calling us liars even tho they could see the pizza was dropped. Took about a half before they would give us a refund. Will never go back.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

I ordered on the app but it didn't…

I ordered on the app but it didn't work, the staff were so nice and they applied the app discount. The pizza was so soft and tasty, plenty toppings, really nice food. Looking forward to going back thx guys

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Best pizza ive ever had

Best pizza ive ever had. Staff were amazing and location was lovely. Milkshakes were phenomenal and everything went perfect. Kebab meat is out of this world, they could open a kebab shop and it would be my favourite.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awfull. Don’t buy from here

Absolutely awfull. First we had to chase the delivery as it was late this evening then it was the wrong pizzas then we had to wait another 30 minutes for our order and then everyone had 1-2 slices and said it was awfull and we threw it out. Redditch branch.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

awful customer service

Im absolutely fuming I placed an order with one less 7 on my phone number , they told me that they have been ringing me however I called my phone number but with one less 7 and it was unavailable becasue it’s not a phone number the worker told me they kept trying to call me also told me that the delivery driver isn’t going to deliver to my house again becasue he’s hot and it’s on a main road which is no excuse becasue in the box of information I specifically said please go to the back gate however I didn’t even get a knock on my front door or anything my friend ordered of here yesterday and she didn’t answer the door but her food was on the doorstep, I’ve ordered from here so many times and had no problems really not happy !!!

13 June 2025
Unprompted review
Rated 2 out of 5 stars

The sad end of a delightful experience.

I am so disappointed. It has been a real treat for me to enjoy a pizza from my local Caprinos for the last four years. Now things have changed. It must be under new management because the same pizzas, as described, are now so different - barely edible in fact. Customer service has plummeted as well. My last purchase was supposed to be delivered within 40 minutes. It took over an hour.
It was delivered by a surly driver without explanation or apology, he only spoke to demand the payment. I think that was the only English he could speak.

It's very sad that a pleasant experience is no longer available.

27 May 2025
Unprompted review

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