Capium Reviews 84

A special thank you to the Capium Onboarding Team such as Kaltrina Hoxha, Neeraj Biju, Ash Rahman and the entire team that worked with us for their outstanding support over the past eight months, through consistent one-on-one sessions and structured weekly Wednesday meetings. Their expertise and dedication made this transition seamless.

Julius and Julius & Associates LLP Team

We’ve been using Capium for almost a year now, and we’re genuinely impressed with how it’s shaped up. Sure, there were a few hiccups early on, but once things settled, it’s been smooth and reliable. The customer service and support have been spot‑on too — always prompt and really helpful. It’s become a solid part of our day‑to‑day.

Great accounting software but even greater customer support service. Especially from Kaltrina Hoxha. She has been amazing and gone above and beyond to support our business and clients.

I have been using Capium’s Bookkeeping, Accounts Production, and Tax Return modules for about a year. I also trialled their Payroll and Practice Management modules but did not like them, so I did not continue beyond the free trial. This review therefore relates only to the Bookkeeping, Accounts Production, and Tax Return modules.

I have experience using a wide range of accounting software, and in comparison, I find Capium to be far from user-friendly. You will spend a significant amount of time working out where and how to record data. Compared to more established and reputable software, processing information in Capium takes noticeably longer.

For this reason, I do not believe this software is suitable for a busy practice. Training new staff would be challenging due to its poor usability. However, it is worth noting that Capium’s support team is responsive and helpful, typically replying within one working day.

One positive aspect is data synchronisation. I particularly like the functionality whereby updating the trial balance in the Accounts Production module automatically updates the saved accounts in accounts production and in CT600.

To give a couple of examples: while preparing a tax return, I needed to adjust Class 4 NICs due to NICs already paid on employment income. I could not work out how to do this within the software and eventually had to raise a support ticket with Capium. Although they responded the next day and explained the process, this is not something that should require support intervention.

Another example relates to claiming Foreign Tax Credit Relief. After entering the foreign income, recording the foreign tax deducted, and ticking the “claim foreign tax credit relief” box, the tax computation still did not reflect the relief. After spending considerable time experimenting with different options, I discovered that the foreign tax credit also needed to be entered under the “unremitted income” tab. This is an illogical location when the income is not unremitted. Additionally, the foreign tax credit must be calculated manually by comparing the foreign tax paid with the UK tax on the same income.

That said, the software does have a lot of potential. However, it clearly needs stronger input from a business analyst to improve usability and eliminate unnecessary repetition. For example, claiming Foreign Tax Credit Relief requires entering the same data across three different tabs, and recording brought-forward losses also requires input in multiple locations.

In summary, in its current state, this software is not suitable for a busy practice. It is not user-friendly and requires excessive repetitive data entry.

We are using capium and its very affordable and reliable software for bookkeeping, VAT and and accounts.

Absolutely amazing service and support from Kaltrina Hoxha. Went above and beyond with onboarding and helping me get used to the software. Provided exceptional support - Thank you

made everything look simple and seamless.

On behalf of TAX CUBE FINANCIAL, I am proud to offer our highest professional recommendation for Ms. Sharadha Vidhya, whose mastery in presenting and teaching the Capium accounting software sets a benchmark in the field of financial technology education.
Ms. Vidhya’s instructional clarity, logical structure, and deep understanding of Capium’s capabilities make her an unparalleled resource for both novice and experienced users. Her sessions consistently deliver maximum performance outcomes, enabling users to integrate, navigate, and optimize the software with confidence and precision.
Her teaching style is not only technically sound but also pedagogically exceptional—combining practical relevance with strategic insight. Each explanation is tailored to real-world application, making complex features accessible and actionable. In our experience, her training has directly contributed to improved operational efficiency and compliance across our accounting workflows.
We firmly believe Ms. Vidhya deserves recognition as one of the UK’s finest university lecturers in accounting technology. Her commitment to excellence, user empowerment, and software fluency is unmatched. She embodies the qualities of a top-tier educator: clarity, relevance, and impact.
🔹 Rating: ★★★★★+
🔹 Recommendation: Without reservation
🔹 Endorsed by: TAX CUBE FINANCIAL
Ms. Sharadha Vidhya is not just a teacher—she is a transformative force in accounting education. We trust her expertise and continue to benefit from her guidance.
With special admiration and cordiality,
Nistor Ionita

I recently had the pleasure of transitioning my data to Capium Software, and the experience was made seamless thanks to their exceptional client manager, Tara Smith. Tara was incredibly helpful throughout the entire process of transferring and merging our data. She was responsive, patient, and guided us every step of the way, ensuring that everything went smoothly. Her dedication to customer satisfaction was clear, and she made a potentially complicated process feel easy. I highly recommend Capium Software, especially for their outstanding customer service, and I’m grateful for Tara’s support during this transition!

Its always a big decision when you decide to change accounting software but Capium supported me from the very beginning. So helpful and patient. Explained everything in small bitesize trainings via teams and then there for extra support when needed. Would not hesitate to recommend.

Excellent support from the moment we began our onboarding process. With 90 days free support to assist with training and onboarding/migration, we've found weekly meetings with Charlotte Day insightful and helpful in getting to know the system and learn how best to set it up for our practice. Alongside Nick Cheyne, we've been made to feel like valued customers and I would have no hesitation in recommending them as a full ecosystem for any accountancy practice. We've moved from a global high profile solution to Capium, and I have not regretted the move. We've saved time, money and stress. Thank you Nick, Charlotte and all at Capium.

New customer and regret not moving over sooner! Great software with excellent support and incredibly easy to pick up and work with.
Account manager Neeraj is accessible and in an era where competitors support is questionable, call centre driven and account managers impossible to speak with this "simple" aspect speaks volumes as to the business Capium is and the service they provide.
A friendly personal touch still goes a long way in the digital era!!

I have been with Capium for about 3 yeards. They have been a great improvement on my previous software. The continuing expansion and updates to the software have added to its attraction as a user and the sup;port is exceptionally good.

I have been using Capium full suite for over 3 years. I am very happy with the software and their customer service.

I use software to process director payroll for around 50 Ltd company clients. The bulk payroll feature works really well which means its a really time and cost effective solution for my payroll needs.

Nick and Tara were very informative today about the new products becoming available in capium. I have used Capium's products for a few years now/ The products are user friendly and they provide great customer support.

Great Product - Great Support - The Capium team have aided my business to grow and develop by offering a a solid product backed up by solid support. This has enabled me to use the product more fully and improve my workflows.

Excellent in terms of quality and price

I have been using Capium for around five years now. The software is constantly being updating and if support tickets are raised they are generally responded to and resolved quickly. I have had a lot of contact with Nick over the years and has always been understanding of our needs as a small practice. Always able to help me through any issues and must say he is good at his job. I would rate Capium to the highest level of software I have used as all modules interlink rather than 5 or 6 different ones. Thanking the team, but especially to Nicholas Cheyne, Satinder Layla and Mimi Frank - you are amazing at what you do. Keep up the good work!

The software is easy to use, assists in improving our firms productivity. Capium support is quick and helpful. The software is always improving.