Capital One US Reviews 

Poor. Poor. Poor. You have to sit on the phone answering questions to a bot that have nothing to do with your issue, and then when you do get someone they can't help you because . . . well, I don't know. But for a major financial institution, this is as bad as it gets.

They will steal your checks, and hold them indefinitely. Customer service is just a repeat of any email received. Absolute waste of air, space, and time. Owner should meet Luigi.

CAPITAL ONE- WHERE INCOPETENCE AND DISHONESTY MEET. I applied for and was approved for a Capital One credit card in June. As of September 2nd I have still not received my card (they claim I'll get it on 9/7), nor have I received any email or mail correspondence. My mortgage company requested to see a Statement or other document showing my account info. When I called Capital One, they confirmed my identity and stated they said they cannot and will not provide me or my bank any account info whatsoever, and that I must wait until receiving a card to find out what my minimum monthly payment is. I called again, and aother associated told me my min. monthly payment is $25, which I learned later on another phone call with them was false info. When I asked them to call my bank and explain the lack of requested paperwork to them, I was told that no one in Cap. One can make a outbound phone call under any circumstance, and that they will not speak to my lender. So, I allegedly have a credit card with this company though I lack an actual card, a card number, any email or letter explaing what card I have, or any pertinent info about the card.

I opened direct deposit account in May 2026,in order to recieve bonus of $ 300 if deposit will be $500 in 90 days .
Now ...they change all conditions and stated about bonus... that it is only $ 250, if you depost 2 times for $500 or more in 75 days !
And you can not to find the old bonus text nowere !
God luck with this bank . I am leaving .

SHAMEFUL SERVICE!!!!! I had a dispute with a subscription that I had cancelled and they started rebilling me 6 months later. 3 charges went through even with a BLOCK from C1 on the vendor. I was forced to close the C1 account as a result of them not blocking the vendor. They credited me only 2 of the 3 charges and charged me a late fee since I was waiting for the 3rd. charge to be credited (that's the only balance I had on the account). Now they are telling me that because I closed the account they won't credit the late fee or the 3rd. merchant credit. I am furious!! They are Thieves!! I will never have a Capital One account again! Horrible way to treat a great customer.

I contacted Capital One Quicksilver account services to discuss payment arrangements for my account that was fraudulently accessed and compromised. The fraudulent person(s) emptied ALL of my checking, savings, maxed out credit cards, opened new accounts, etc. I've filed a police report, fraud activity with Wells Fargo (my acct), Social Security, and all three major credit reporting agencies. I asked Capital One Quicksilver assistance and they stated nothing they can do. So I cancelled my card. This is not a trustworthy, helpful company with the handling of these issues. DO NOT USE!!

I was recently redirected to Capital One I had a discovery card 0% interest for 24 months once the hostile takeover occurred my 0% interest disappeared and a 22% interest started it is a classic bait and switch I have not been charged any interest as of yet the predatory nature of this transition is forcing my hand to cancel the account pay it off and move on I do not recommend Capital One for anyone on the credit cards if that is their way of doing business thank you for attention in this matter

They changed to the Discover network, so BEWARE YOUR CREDIT CARD WILL NOT WORK OUTSIDE THE USA. I live part time over seas and this has been a BIG PROBLEM. If you are traveling internationally, bring another card----best if its Visa or Mastercard. Since the change to Discover, I have now gone with the Wells Fargo Autograph Card and the Chase Sapphire Preferred (both of these cards have no foreign transaction fees and the Wells Fargo has no yearly fees)

Previously Discover and now Crapital One. (Not misspelled) Had Discover 10+years and always offered 0% for 15 months in current balance or balance transfers. Crapital One …NOTHING. That’s the least they can do for new customers. After talking to Crapital One looks like I will go with another card and do a balance transfer tat offers way more than Crapital One. They will lose a lot of transferred accounts I am sure.

I would put zero stars if i could. Phone no on back of card is useless. AI assistant is useless. Can’t get to anyone that can help.

Absolutely abysmal. Every other week my card has a fraudulent charge. Often before I've even received the new card. Capital One will charge you a huge fine if you are a second late with payment yet they are allowed to be so reckless with our finances.

Ive had the secured capital 1 credit card over a year and never got a increase. It sucks for building credit

Totally ridiculous security process to correct my phone number that YOU GUYS apparently pulled up off an antique data base from 10 years ago when I still lived with my parents. If I need to load my ID on your secure link how about sending me a link that actually works, instead of spinning the loading symbol for over 2 HOURS!!!!

8/28/26-With the transition of Capital One taking over Discover, there was a lack of information given to customers. From my experience, when I tried to change a second card picture that use to be horses and received a generic card, I was told they did not have access to that picture, so I did the prompts to only change one card to an eagle and it changed both cards; I was on the phone with customer service and she said she could not change it. Then I asked to speak to a supervisor, I was on hold and never spoke to a supervisor. Just the person telling me they could not do anything about it even though I told her an error appeared when I finished. Asked her to verify because I saw a note appear after the error that both cards were changed, even though I only selected one card to be changed. So their only resolution was for me to accept what their system did wrong and live with it. Not acceptable!!! They lost my business. I have never liked Capital One because of comments I heard and read from other people who had accounts with them. They may be great at producing commercials, but from the people ratings, not people they pay to make it look like they have great ratings; real people do not like the way they are treated. I was going to give them a chance since Discover turned over my account to them, but after this no way. This is not customer service and not taking accountability for their error created by their system. Someone should have tested the system before putting it on-line, plus they are making customers make the changes-their customer service will not do it. All they could say is: "I'm sorry" Sorry means nothing when there is no action to correct the error they created! Customers, read reviews for Capital One-I'm not the only person being treated like this. Mine may of been minor, but also their card rates are TOO HIGH and not willing to lower for customers!!!

received my card in the mail just for them to lock my account and requested documents to unlock it. i submitted those documents and they said it would take 1-10 days to review. it wasn’t until the 10th day when i called to find out what was happening that they told me they didn’t accept the documents. they did not once reach out to me. this happened multiple times of them asking me for documents and sent them all i needed to send and then would find out on the 10th day. throughout the whole process every time i called there was horrible customer service. every time i sent these documents they always needed more. i had my card for about a month without it being activated until i just cancelled it all together. do not get one of these. scammers

My discover account was switched, I had a payment plan that fit my income. It was on the 24th of each month, but when they went to Capitol One, they decided to switch it to the 2nd of the month. I called to hoping to have it switched but was told they couldn't do that. It's there account, I don't understand why they couldn't. All the letters that were sent about the switch stated nothing would change in payment arrangements, but as usual they do not stand by what they tell.
This isn't the only experience I have had with Capitol one either, my husbands account was treated the same way. This company is very bad on customer relations, and does not stand behind what they tell you. This company needs to be abolished!!

MONEY STOLEN BY EMPLOYEE BY PUTTING FAKE RESTRIcTION ON THE ACCOUNT AS EVIDENCE BY ME SUBMITTING DOCUMENTS ONLINE AND COMING over TO THE BRANCH AND SHOWING IT TO an ACTUAL MANAGERand YET, THE RESTRICTION STILL IN PLACE for two months. WHEN I CALLED CUSTOMER SERVICE, THEt HAVE NO CLUE WHY, MANAGER SAID THE BACK OFFICE TEAM DO NOT HAVE ANY CONTACT , NO MANAGER SUPERVISING THEM, NO ONE HAS A CLUE WHY TEHRE IS A RESTRICTION. SO WHICH MEAN SOMEONE FOUND A WAY To TAKE MONEY BY USING FAKE RESTRICTIONS IN ORDER TO BUY HIS OR HER KIDS NEW SCHoOL SUPPLIES. i SUBMITTED COMPLAIN TO BBB AND CFPB BUT CAPITAL ONE DID NOT TAKE ANY ACTIONS OR RESPOIN TO IT AS THYE HAVE NO EXPLANATION. iF YOU ARE wILLING TO PUT YOUR MONEY IN A BANK THAT PUTS RESTRICTIONS WITHOUT ANYONE ON THEIR CUSTOMER SERVICE REP AND BRANCH EMPLOYEE KNOW OR RESOLVE THAN IT WILL BE BETTER TO INVEST YOUR MONRY TO BERNIE MADOFF. capital one IS UNTRUSTWORTHY BANK.THEYw ILL IMPLODE PRETTY SOON I AM 100% guranteeing it.

These have got to be the most incompetent idiots that I have ever dealt with. They send me through a world wind of misinformation just to update my new last name. What is the use of a w9 that doesn’t state my new name? Then I receive an email after I spoke with them today saying my new card is on the way. Well I know I wasn’t able to change my last name for a new card to be sent so what is this? Well the idiot I spoke to took it upon himself to report my card lost/stolen and it shut my card down. How incompetent can you be? Then they give a half a**ed “I’m sorry”. Been with cap one for years but it is now time to part ways.

My husband passed way and due to loss of family income, I reached out to Capital One for options. There was no settlement option, and there was no option to take away or reduce the interest, nor any payment plan changes given. When accounts are paid off, I’ll never use Capital One again. Completely heartless and cold.

Might be the worst experience I have ever had…. Took 3 days, 12 calls and countless hours… to verify a payment…. Capitol one is now a joke, wouldn’t recommend….