March this yr had my garden replaced using the same paving stones he levelled it out and rebuilt a small wall unfortunately the top step is a mess I’m a pensioner and paid 5,000 for 2 and half days wo... See more
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See what reviewers are saying
What a fabulous company! After a misunderstanding I made receiving the delivery of a planter, this company couldn’t have done any more to resolve the issue, and help me. Five stars to all the staff wi... See more
Plants expensive, staff limited knowledge, cafe slow service and runs out of things but major problem is parking. New introduction of parking charges with poor signage has cost me £60 on top of the o... See more
when Capital Gdns took over from Neal's Nurseries, I was devastated. I thought it was like a chain taking over a small local business. How wrong could I be? CG are a wonderful company, they kep... See more
Company details
Information provided by various external sources
Capital Gardens Plants, seeds, bulbs, tools, garden furniture and accessories for sale from London's largest group of garden centres. - from Capital Gardens
Contact info
The Gallery, Alexandra Palace Garden Centre, Alexandra Palace Way, N22 7BB, London, United Kingdom
- 0208 348 5054
- cs@capitalgardens.co.uk
- www.capitalgardens.co.uk
3.4
Average
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Capital Gardens - what a great place
Their plants I always think are very good quality and not too expensive. Their staff are always very nice and extremely helpful. I couldn't recommend them more highly
28 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi E Wright,
Thank you very much for leaving a review for us on Trustpilot. We are extremely pleased that you are happy with the centre. We hope you continue to enjoy the products and services we provide.
Capital Gardens LTD
Extremely helpful staff
I needed some bags of manure which were not immediately on view. One of the staff found me the bags I wanted, put them straight into the boot of my car and took me in the exit for speed to pay. And there is an excellent customer reward scheme.
17 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Brenda,
Thank you very much for leaving a review for us on Trustpilot. We are really glad to hear that the staff at the centres are helpful and attentive. We are also pleased that you are a fan of our loyalty scheme. We really do hope you continue to enjoy the services we provide and be sure to pop in and see us again soon!
Capital Gardens LTD
Local asset
Happy to regularly use the Wandsworth branch for basics like compost and seasonal planting additions for the garden. They understand the needs of city gardeners and offer a good range of plants. The houseplant section is very well stocked, offering some interesting and more unusual options.
17 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Eugenie,
Thank you very much for leaving a review for us on Trustpilot. We are ecstatic you are a fan of the Neals branch in Wandsworth. We are also extremely pleased you are happy with the products we stock and that the houseplants are of particular interest. We hope you continue to enjoy shopping with us
Capital Gardens LTD
Helpful staff
I have always found the staff helpful - if they don't know the answer to any questions about plants themselves they always get someone with more experience to come and help.
Also, no quibble returns policy if items need changing or refunds where appropriate.
16 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Celia,
Thank you very much for leaving a review for us on Trustpilot. We pride ourselves on customer service and we are glad you have had great experiences with us. We will continue to try and improve our customer service so that we can be the best we can be. We hope to see you soon
Capital Gardens LTD
captial garden center
good choice, healthy plants and friendly staff
16 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Diane,
Thank you very much for leaving a review for us on Trustpilot. We are pleased to hear you have had a pleasant experience in store and hope to see you again soon!
Capital Gardens LTD
Reply from Capital Gardens LTD
Hi Christopher,
Thank you very much for leaving a review for us on Trustpilot. We are extremely glad to hear you are satisfied with our range of plants. We hope you continue to enjoy the services and plants on offer
Capital Gardens LTD
Excellent selection of plants and products.
The Centre has a wide range of plants, a huge selection of pots, a broad range of products for the garden, patio and conservatory and friendly staff. Tools are a bit limited but there's a good range of watering items.
16 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Anthony,
Thank you very much for leaving a review for us on Trustpilot. We are extremely pleased you are happy with the majority of products we sell in store. I will be sure to pass on your comment about the tools to the buyer. We hope to see you in store again soon
Capital Gardens LTD
neals nursery
friendly staff always willing to give advice
plenty of choice
good christmas display
16 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Robert,
Thank you very much for leaving a review for us on Trustpilot. We always strive to achieve the best in customer service and we are glad we seem to be achieving that. We are pleased to hear you liked our Christmas displays. We will aim to make even bigger and better this year!
Capital Gardens LTD
Garden centre
Always helpful and friendly service. Well organised displays.
16 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Colette,
Thank you very much for leaving a review for us on Trustpilot. We are extremely pleased you are happy with the services we provide. We hope to see you in store again very soon
Capital Gardens LTD
Reply from Capital Gardens LTD
Hi Eamonn,
Thank you very much for leaving a review for us on Truspilot. Its lovely to hear you are happy with the selection of plants on offer. We always aim to have the largest and most diverse range of plants possible for our customers. We hope you continue to enjoy the plants on offer!
Capital Gardens LTD
Dead Xmas tree
Happy with service and quality of plants. However did buy a rooted Xmas tree for £30. Transplanted it after Christmas but it has since died. Could I get a refund?
16 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Anne,
Thank you very much for leaving a review for us on Trustpilot. We are very pleased you are happy with the service and quality of our plants. I have spoken with the stores and they have said your refund has been issued. I hope this is correct and that you were satisfied with the service? We hope to see you again very soon
Capital Gardens LTD
Reply from Capital Gardens LTD
Hi David,
Thank you very much for leaving a review for us on Trustpilot. We are glad you consider us a great company with awesome products! We will try and maintain our awesomeness and will strive to become even more awesome! Hope to see you again soon!
Capital Gardens LTD
Wood's Berkhamsted
Lovely selection of plants and other goods. Excellent place to find presents for family and friends. Very pleasant and helpful staff. Very convenient in centre of town.
16 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Proud Grandmother,
Thank you very much for leaving a review for us on Trustpilot. We are extremely pleased that you are happy with so many aspects of the store. We hope to see you again soon and hope you continue to enjoy the service we provide.
Capital Gardens LTD
Great variety of plants
Stock in good condition. Staff very helpful and pleasant although it would be a help if there were more on the tills. Often quite a queue for the single manned till. Would like more help with heavy objects too.
16 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Carol,
Thank you very much for leaving a review for us on Trustpilot. We are glad to hear you are happy with stock conditions. Your comments about staffing and extra help when required has been passed on to the centre managers. We appreciate your comments and strive to give our customers the best service possible when in stores so its good to know where we can improve.
Capital Gardens LTD
Good products and fair customer service
16 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Gregg,
Thank you very much for leaving a review for us on Trustpilot. We are very pleased to hear you are satisfied with our product range and customer service. We hope to see you in one of our stores again soon!
Capital Gardens LTD
Knowledgable staff - so helpful for a gardening novice!
I recently moved into a house with a garden for the first time. I've not got particularly 'green fingers', so advice from people who really know their onions (or tulips) is much needed!
I was recommended to visit Neal's by a friend who has been before, and I was not disappointed. The really very helpful lady in the nursery area helped me to choose the right plants for the soil and light in my garden. She didn't make me feel like a dummy for not knowing much about plants, or talk jargon at me. She explained things clearly and with such enthusiasm I was completely drawn in! She's made a gardener out of me! I think that because I went when it was quiet (Tuesday morning) it meant that I didn't have to compete with other customers for her time.
I also had a good browse in the indoors area - so many great bits and pieces, it was hard not to impulse buy a whole load of stuff for the house too. It's not the most beautiful of garden centres, but that doesn't matter when the staff are this helpful and the range of stock is this wide.
All in all a real gem of a garden centre, I will be back!
15 February 2017
Unprompted review
Reply from Capital Gardens LTD
Hi Harriet,
Thank you very much for leaving a review for us on Trustpilot. We are ecstatic that you enjoyed your experience at Neal's Nurseries. We are also very glad that our staff were on hand to assist you with knowledge and enthusiasm. Your comments will be passed onto the team at the Neal's branch and we do hope you come in again and continue to enjoy the service we aim to provide
Capital Gardens LTD
Very good service
Very happy with the service and price, would recommend
2 August 2016
Unprompted review
Reply from Capital Gardens LTD
Hi Harry,
Thank you for leaving a review for us on Trustpilot. We are extremely happy you are satisfied with the garden centres and hope you continue to enjoy the service we provide
Capital Gardens LTD
My local.
Well stocked. Prices on plants are difficult to find, but I they are my first choice.
10 June 2016
Unprompted review
Reply from Capital Gardens LTD
Hi Valli,
Thank you very much for leaving a review for us on Trustpilot. We are glad to hear we are your first choice for plant purchases. Your feedback on pricing will be passed on to the centres. Our aim is to make shopping with us as easy and as enjoyable as possible and we will strive to correct any difficulties our customers have. Thank you for the feedback
Capital Gardens LTD
Friendly Local Garden Centre!
I've just been to visit the Alexandra Palace branch and was pleasantly surprised by their extensive range of beautiful gifts and house plants! Would highly recommend!
8 June 2016
Unprompted review
Reply from Capital Gardens LTD
Hi Paul,
Thank you for leaving a review for us on Trustpilot. We are very pleased to hear you are impressed with our Alexandra Palace branch and will pass on your comments to the team there!
Capital Gardens LTD
Great Customer Service and A Wonderful Garden Centre
I've been visiting Neals Nurseries for years. The staff are always friendly and happy to help with any queries and the plants are always perfect quality!
The only issue I've ever had is locating plants for specific areas in my garden- as I've got a very shady garden and need plants that will thrive in less sun!
8 June 2016
Unprompted review
Reply from Capital Gardens LTD
Hi Hannah,
Thank you very much for leaving a review with us on Trustpilot. We are very happy to hear you find our staff friendly and our stock of the highest quality. I will pass on your idea of arranging plants per their growing conditions as this would be beneficial for the centres to know. Again, thank you for the review
Capital Gardens LTD
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