Capital Locksmiths Reviews 13

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Home Services

Information provided by various external sources

Mobile Emergency Locksmiths in Whetstone, N20 North London approved by Master Locksmiths Association. Our North London Locksmiths can repair locks, change &


Contact info

4.0

Great

TrustScore 4 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient and reliable.

Kevin responded quickly to my call, explained the issue and fixed the problem quickly, he needed to order a replacement locking mechanism but came round as soon as they were delivered (next day) and my front door opens again. Excellent service, have used before for window locks and if needed would certainly use again.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Should ignore the service…

Should ignore the service from this company as they sent a guy to fix the door and the guy just came and made the screws tight. And charged me as per their process. The girl in the call center didn't mention anything about call out charges, just had mentioned about labour charge. Also the technician did do a permanent fix, rather the door was having same issue next day. When I call again in the office they are saying I need to pay all the charges again coz it's not free service. Even when I said my problem was not fixed permanently. Absolutely scammers.

1 May 2025
Unprompted review
Capital Locksmiths logo

Reply from Capital Locksmiths

Hi Tyson, your experience was with another locksmith company, not Capital Locksmiths. It can be easily confused as other locksmith companies have similar names and email addresses.
I do not have a girl answering the phone, anyone that calls I answer the phone and attend the jobs.
I have asked Trustpilot to look into this review.
Regards,
Kevin

Rated 2 out of 5 stars

Disappointing response

Kevin sent a prompt text to say he would be calling to find out more about the job. He called then asked what needed done. I explained the best that i could and he judged the cost would be £140 plus VAT. I thought he would want to see the job. Then he said he was off on a break for two weeks so to find someone else. Hmmm looks like he made enough money to enjoy his break...thats how the cookie crumbles for some!

24 July 2021
Unprompted review
Rated 5 out of 5 stars

Professional, polite and efficient

Kevin changed my extremely elderly mother's locks after a break-in. He requested photos to provide a prompt and reasonable quote, attended on time and did an efficient, tidy job. I would recommend him highly.

4 January 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional Service!!

Capital Locksmiths provided an exceptional service; fast response and great cost.
My house was broken into and Capital Locksmiths really understood the situation and what was needed. They took control of the repairs and importantly made me feel comfortable and safe again.

1 January 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Changed two locks on a new house and they were prompt and polite, and gave a free security assessment of the home while there. I got a few quotes for this and they were reasonable. Would recommend.

20 July 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look