We dealt with Dave Thomas whose expertise and knowledge made it easy for us to make a decision to fit our needs.We keep going back to Canadian Appliance because of the great service provided by Dave.... See more
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I was hesitant to order a new washer and dryer online. However, I decided to try. Website was easy to navigate and pricing was better than other competitors. CAS offered free installation and take... See more
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Refrigerator Purchase Lots of choice and the store is well laid out. Kayla was our sales rep. She was knowledgeable about the refrigerators I was interested in purchasing. I was able to make a... See more
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I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... See more
Company details
About Canadian Appliance Source - Whitby / Oshawa
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Canada
- 9052332448
4.6
Excellent
2K reviews
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Very good sales experienc
Where do I start?
Dave Thomas was the best sales person we met. He was knowledgeable, patient and friendly.
The delivery was on point and courteous.
The installation was done efficiently and carefully.
The only problem we have is the dishwasher doesn’t dry the dishes well. Not the fault of the salesman.
15 April 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Dave,
Thank you for your detailed review! We’re so glad to hear that Dave Thomas made such a positive impression with his knowledge, patience, and friendly approach. It’s also great to know that your delivery and installation experiences were smooth, courteous, and handled with care.
We do appreciate your mentioning the concern with the dishwasher’s drying performance. While we’re happy to hear it’s not related to the sales experience, please don’t hesitate to reach out to us directly—we’d be glad to help look into it and ensure everything is working as it should.
Thank you again for your business and for choosing CAS. We look forward to serving you again in the future, and we’d truly appreciate you recommending us to your family and friends!
CAS
Poor customer service.
I purchased a dryer from Canadian Appliance Source on April 15, received it April 17 and the price dropped by $50. Neither customer service nor the salesperson would provide a refund of the difference. As a result, I will never purchase another product from CAS and do not recommend them. There are plenty of other businesses that pride themselves on their customer service.
16 April 2026
Unprompted review
Reply from Canadian Appliance Source - Whitby / Oshawa
Dear Ron,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
While price adjustments are not offered after delivery of a sale, we do see that one of our team members has reached out to you regarding this matter to help resolve your concerns.
We sincerely apologize for the inconvenience and appreciate your feedback.
Sincerely,
CAS
Aaron was very knowledgeable and…
Aaron was very knowledgeable and helpful in helping us make our choice. He was able to adjust the delivery date for us when requested.
12 April 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Annette,
Aaron was very knowledgeable and helpful in helping us make our choice. He was able to adjust the delivery date for us when requested.
CAS
Clear expectations from the beginning…
Clear expectations from the beginning and regular communication.
12 April 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Raia,
We appreciate your feedback and are glad you found our communication helpful. We aim to provide clarity throughout the entire process.
CAS
Dual-Fuel Range: Great Product and Price
I was in the market for a dual-fuel range, and Canadian Appliance Source offered a wide range of products at very favorable prices. Delivery was quickly arranged, and they hauled away my old range for no charge.
31 March 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Jane,
We're happy to hear that you found what you were looking for at a favourable price. We're also glad the delivery and haul-away service met your expectations. Thanks for your positive feedback!
CAS
Great price and service
We had the pleasure of dealing with Macayla Murphy at the Whitby Location. We purchased from her our fridge, induction range and dishwasher for our kitchen renovation. She is friendly, well versed in the products they carry and was able to give us a much better price than than other retailers we negotiated with. I recommend that you speak with her before making a final decision, we are happy we did.
14 March 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello,
It is fantastic that Macayla Murphy was able to help you find exactly what you needed for your renovation. We look forward to seeing you back at the Whitby location!
Respectfully,
CAS
Amit was very helpful
Amit was very helpful. We knew what we wanted and he was able to help us get the fridge purchased and arranged delivery in excellent time.
3 April 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Deb,
We are so glad Amit could help you find exactly what you were looking for and get your delivery scheduled so quickly. It was a pleasure serving you, and we look forward to seeing you at our store again soon.
Best regards,
CAS
WE enjoyed working with Macayla
WE enjoyed working with Macayla. She told us the product that we might need. We purchased a electric range and a dishwasher. Good job done her.
Thank you
Bill & Elaine
10 April 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello William,
We are so glad Macayla was able to guide you toward the perfect electric range and dishwasher for your home. It was a joy helping you both, and we look forward to seeing you again soon.
Kindest regards,
CAS
Customer repan
Customer rep. Showed us the appliance we were interested in and purchase went just fine
8 April 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Gary,
We are happy that our team was able to show you exactly what you were looking for and that the purchase went so smoothly. We look forward to seeing you at the store again.
Take care,
CAS
Purchasing from Canadian Appliance was…
Purchasing from Canadian Appliance was so easy and quick. Thank you
6 April 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Shannon,
We're happy to hear that your purchase was easy and quick. Thank you for sharing your positive experience with us!
CAS
Fantastic service- from store to…
Fantastic service- from store to delivery. Also fun fact, ChatGPT told me you were best place to go and they were right.
5 April 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi C M,
Thank you for the fantastic review! We’re so glad to hear that you had a great experience from the store all the way through to delivery—that’s exactly what we aim for.
And we love the fun fact—glad we lived up to the recommendation! 😊
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends as well.
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Robert,
We're glad you enjoyed everything! We appreciate your feedback and hope to see you again sometime in the future.
CAS
Dave was superb and super professional
Dave was superb and super professional. I will definitely return to the same store and the same salesperson the next time i need an appliance. The experience was superb. Thanks Dave Thomas
19 March 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Brian,
Thank you for your fantastic review! We’re thrilled to hear that Dave provided such a professional and superb experience—he’ll be delighted by your kind words.
We truly appreciate your business and thank you for choosing CAS. We look forward to welcoming you back in the future, and we’d be grateful if you shared your experience with family and friends!
CAS
Refrigerator
From the start of purchase to the delivery was seamless. Professional and courtesy.
25 March 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Sharon,
We're so glad the purchase and delivery were seamless for you. It's great to hear our team provided professional, courteous service.
CAS
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi Angela,
We're happy to hear that you had a great experience with our prices and service. Thank you for your positive feedback and for choosing us!
CAS
You had the product I wanted
You had the product I wanted. I was able to see a floor model similar to what I purchased. Purchase, delivery, and hook up was quick and easy. Very professional and approachable. Great communication.
24 March 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hi,
Thank you for sharing your experience! We’re glad to hear you found exactly what you were looking for and that seeing a floor model helped with your decision. It’s wonderful that the purchase, delivery, and installation went smoothly and that our team provided professional, approachable service with clear communication.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d love for you to recommend us to your family and friends!
CAS
First time customer
First time customer. Was looking for a washer/dryer at Home Depot and Costco. Online product research brought me to CAS Whitby. Grateful to have found this Canadien company. Very knowledgeable staff support, super efficient/minutes long order writing, great comprehensive extended warranty offer, excellent delivery and installation service. All in all, very pleasant purchase experience. Will definitely buy all my appliances here in the future.
16 March 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Grace,
We’re thrilled that your first experience with us was smooth and enjoyable! It’s great to hear our team could provide helpful guidance and efficient service from start to finish.
We look forward to assisting you with your future appliance needs or welcoming you back in-store.
All the best,
CAS
5 Star Service every step of the way
5 Star Service every step of the way. Dave Thomas, AE was excellent. Delivery drivers were very helpful, please give them a thumbs up for me!
7 March 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Rick,
We’re so pleased to hear you had a great experience from start to finish! It’s wonderful that Dave and the delivery team made such a positive impression—we’ll be sure to share your kind words with them.
We appreciate the opportunity to assist you and look forward to helping you again or seeing you back in-store.
All the best,
CAS
5 Stars
Amit was very knowledgeable and helped us find the right appliances for our needs and budget. The store had an excellent selection of brands and models. The appliances arrived as scheduled and the delivery guys were excellent.
19 March 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Kym,
We’re thrilled Amit could guide you to the perfect appliances and make the process so smooth! It’s great to hear everything arrived on time and that the delivery team provided excellent service. We look forward to helping you again in the future.
Best wishes,
CAS
Fast service at store and delivery next…
Fast service at store and delivery next day. Great service by all.
12 March 2026
Reply from Canadian Appliance Source - Whitby / Oshawa
Hello Stephen,
We’re thrilled that both your in-store experience and next-day delivery went so smoothly. We look forward to helping you again soon!
Warmly,
CAS
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