Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... See more
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My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... See more
I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... See more
Company replied
Whole experience has been great so far. My sales rep Syed-Jazib Ali was knowledgeable and his manager Rachel McMaster was also awesome. Really appreciate my delivery team, Van 6 and Hasib. They w... See more
Company details
About Canadian Appliance Source - Saskatoon
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
603A 51st Street East, S7K7J7, Saskatoon, SK, Canada
- 3062057590
4.6
Excellent
618 reviews
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I a very happy with my CAFE double oven…
I am very happy with my CAFE double oven range. Very good service. The sales person guaranteed my range would be delivered on time. I have so many compliments with my stove. Love it, love it, love it
2 May 2026
Reply from Canadian Appliance Source - Saskatoon
Hello Maria
We truly appreciate your business and are so glad we had the opportunity to assist you.
We look forward to seeing you at our store again whenever you are ready for your next upgrade.
Warm regards,
CAS
Final update
Final update - 2 months now, and still no real response from CAs on product replacement and installation, other than to say contact GE, and of course, no response from GE at all. CAS sells GE appliances but will be of NO help if and when things go wrong. BAD. You have to wonder who would ever buy the extended warranty when the original is not honored. CAS, if you sell the product, back the product. Once again, shop elsewhere, buy another product, both CAS and GE are terrible at handling product issues. And one has no where to go other than these websites, as no one returns calls or emails.
9 July 2026
Unprompted review
Reply from Canadian Appliance Source - Saskatoon
Dear Veronica Gamracy,
Thank you for the update.
Our records indicate that your file has been escalated to a Resolution Case Manager at GE, who should have been in contact with you.
If you are still waiting to receive an update from them, please let our team know so we can follow up on your behalf.
We will continue to expedite this process for you.
Sincerely,
CAS
Recently purchased 5 appliances from…
Recently purchased 5 appliances from CAS. Service with multiple options provided by Marya was personable, professional and timely matching my needs and schedule. Deliveries, installations and communications were efficient and respectful. I highly recommend this company and team.
30 June 2026
Reply from Canadian Appliance Source - Saskatoon
Hello Gayle
We are so glad that Marya provided such tailored options to fit your timeline and that our entire logistics team delivered a respectful, organized experience for your multiple items.
We look forward to partnering with you on any future upgrades!
Best wishes,
CAS
Great and hassle free customer service…
Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying from them and I bet to say I'm not gonna leave them anytime soon!!!
27 June 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Adeola,
Thank you for your wonderful review and for choosing CAS for the first time! We're so glad to hear your experience was smooth and hassle-free from purchase through delivery. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
I did it by phone she was great…
I did it by phone she was great help,even though my handyman had a very hard time connecting the dishwasher, finally got it done,she was was great seller got what I needed
12 June 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Monique,
Thank you for your review! We're glad to hear you received great help over the phone and were able to get the dishwasher you needed, even with the installation challenges. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Saskatoon
Hi Firoz,
Thank you for your feedback! We're glad to hear you were happy with our efficient delivery service. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
Customer service very helpful
Rajaysur Yiddish was very pleasant on the phone and very accommodating finding the info I needed in order to have our new fridge and stove delivered.
11 June 2026
Unprompted review
Reply from Canadian Appliance Source - Saskatoon
Hi Sheryl,
Thank you for your kind words and for choosing CAS! We're glad we could help make the delivery process easier for you. We appreciate your business, look forward to serving you again, and would be grateful if you recommended CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Saskatoon
Hi Karen,
We appreciate your kind words about our service, and we look forward to serving you again in the future. If your family and friends are shopping for appliances, we'd be grateful if you recommended CAS to them as well!
CAS
Everything happened just the way Mr
Everything happened just the way Mr. Sharma said it would!!
23 May 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Roger,
We are glad everything met your expectations. Thank you for your kind words!
CAS
Very good service from start to delivery
Mariya Pauly was amazing. Very professional and will be going there for our next appliance. The delivery men were very punctual and very efficient. They took no time at all to take out our old stove and bring in the new ones 😊
29 May 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Leann,
Thank you for choosing CAS! We're happy to hear Mariya Pauly provided such professional service and that your delivery team was punctual and efficient. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to your family and friends!
CAS
Knowledgeable and efficient
The sale from start to finish was effortless. Raghav was quick and efficient getting information and pricing as well as arranging the purchase and delivery.
14 May 2026
Reply from Canadian Appliance Source - Saskatoon
Hi,
Thank you for your kind words and for choosing CAS! We’re thrilled to hear Raghav made the process effortless for you. We appreciate your business and look forward to assisting you again in the future. Don’t hesitate to recommend CAS to your family and friends!
CAS
I was grateful that my old appliances…
I was grateful that my old appliances were taken away!
14 May 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Pam,
Thank you for your feedback! We’re happy to hear the appliance removal service made your experience even more convenient. We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Mariya was very helpful when choosing…
Mariya was very helpful when choosing our washer and dryer. The delivery was also done in a timely manner. Overall the whole experience was professional, friendly, and efficient. I would recommend this company for any appliance needs.
13 May 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Gwen,
Thank you for your kind review! We’re glad to hear Mariya helped choose your washer and dryer and that the delivery was timely and efficient. It’s great to know your overall experience was professional and friendly. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Purchased a washer and gas dryer-…
Purchased a washer and gas dryer- delivery on time and paid to have a gas technician come to the house to install the gas dryer one day after delivery.
We had the appliances delivered and still waiting for a date when they can hook up the dryer. We are at day 6 waiting to have it installed.
The dryer must be installed first so unable to use washer. Should of had my own gas technician do this.
13 May 2026
Reply from Canadian Appliance Source - Saskatoon
Dear Marilyn Schmidt,
Thank you for taking the time to share your feedback with us.
Please be advised that GAS dryer installations are subcontracted to a third-party installation company.
They are responsible for contacting customers to schedule an installation date once the appliance has been delivered.
If you have not yet heard from them, please contact them directly at 1-877-694-3909.
Sincerely,
CAS
I was pleased with the “on-line” order…
I was pleased with the “on-line” order process. The site provided good comparisons and was easy to understand and follow. I also received assistance from an employee at the 51st St store in Saskatoon. They were very helpful in arranging and confirming the delivery to a rental condo. What also sold me was the competitive prices, but the big takeaway was N/C for delivery, removal & install.
Delivery and install went well.
There was some damage on the appliance that was addressed immediately with a credit. The customer service was top-notch.
7 May 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Darrell,
Thank you for your detailed review and for choosing Canadian Appliance Source! We’re glad to hear you found the online ordering process easy to navigate and helpful for comparing options, and that our Saskatoon team was able to assist with arranging delivery to your rental condo.
It’s great to know that the competitive pricing and included delivery, removal, and installation added real value to your purchase. We’re also pleased our team was able to promptly address the damage and resolve it to your satisfaction—providing responsive customer service is very important to us.
We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Customer service delivery service…
Customer service delivery service employees were very helpful.
2 May 2026
Reply from Canadian Appliance Source - Saskatoon
Hi Sandra,
We appreciate your positive feedback regarding our helpful customer service, delivery service, and employees. We are so glad you had a great experience!
CAS
Able to acquire product within a…
Able to acquire product within a reasonable time frame. Delivery was very efficient and professional
30 April 2026
Reply from Canadian Appliance Source - Saskatoon
Hi,
We're happy you acquired your product in a reasonable time frame and that the delivery was efficient and professional. We appreciate your positive feedback!
CAS
Reply from Canadian Appliance Source - Saskatoon
Hi JB,
We're happy to hear that we could assist you. Thank you for your positive feedback; it means a lot to us.
CAS
Reply from Canadian Appliance Source - Saskatoon
Hello Robert
Providing reliable service and following through on our commitments is very important to us, and we are glad we met your expectations.
We look forward to seeing you at the store for any future needs.
Cheers,
CAS
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