Graham was knowledgeable about stock and very accommodating. I knew what I wanted but he showed me the differences between different levels of fridge. Graham worked with me on a delivery date that wo... See more
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It's the second appliance I purchase from Graham at CAS trainyards in the last 12 months. All dealings were top notch service from start to finish. Good prices and selection and needs met in a friend... See more
Company replied
Salesman was straight forward, no double talk. Appliance was in stock and delivered promptly. Didn't like that "price match" policy meant they would match the price but then remove free delivery and... See more
Great customer service. However, turned out the product wasn't available when expected. We had to go back to the store to inquire as to status and it we had to to spend a couple hundreds dollars at th... See more
Company details
About Canadian Appliance Source - Ottawa East
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canada
- 6136273412
4.7
Excellent
3K reviews
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Very efficient and prompt service at…
Very efficient and prompt service at the store, delivery quick.
9 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Gina,
We are so pleased to hear that you experienced efficient and prompt service at our store and that your delivery was quick. We truly appreciate your positive feedback!
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Maria,
Thank you so much for your wonderful review and for choosing CAS! We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Brian,
Thank you for your kind words! We're delighted to hear you had a great experience and found our sales representative knowledgeable. We truly appreciate your business.
CAS
Pleasant service
Mr. Sabourin was knowledgeable and easy for us to choose which fridge to buy.
6 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi,
We're delighted to hear that our team member was knowledgeable and made it easy for you to choose the perfect fridge. Thank you for your wonderful feedback!
CAS
Excellent service by sales and delivery teams.
The service we received by the salesperson and by the delivery team were excellent and very professional.
12 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Christine,
We are so pleased to hear that our salesperson and delivery team provided excellent and professional service. We truly appreciate your business!
CAS
The salesperson Ahmed at Ottawa east
The salesperson Ahmed at Ottawa east, Trainyard location. He made it a very nice experience. I dealt with him since 2023 and now again this month and could task for a better employee.
12 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Line,
We are so pleased to hear about your positive experiences with our team member at the Ottawa east, Trainyard location. We truly appreciate your continued loyalty and kind words.
CAS
Great service for washer dryer replacement
Price matched another supplier on a washer dryer through online chat. Transaction was quickly facilitated and delivery arranged for two days later. Good follow up by email with install details and warranty informstion. Installation was quick and perfectly executed. Equipment was removed from site as promised. Very good experience overall, only very minor complaint are the adders for things like garbage removal and steam connection on the dryer which would have been nice as part of the standard install.
5 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Garry,
Thank you for your wonderful 5-star review! We're delighted to hear that your online chat experience was efficient and that your washer-dryer was delivered and installed quickly and perfectly. We appreciate your feedback regarding the additional services and will certainly consider it.
CAS
Jeffrey Payer was great
Jeffrey Payer was great, ultra easy to talk with and to. Jeffrey explained everything .
9 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi John,
We are so happy to hear that our team member provided such a positive experience. It's wonderful to know that everything was explained clearly and that you found them easy to communicate with. Thank you for your kind words!
CAS
Really great experience
Really great experience! Purchase and delivery were smooth and I love my new appliance!
1 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Cass,
We are so pleased to hear that your purchase and delivery were smooth and that you love your new appliance. We truly appreciate your business!
CAS
Quick efficient service
5 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Shannon,
Thank you for choosing CAS! We truly appreciate your business and are glad you enjoyed our service. We look forward to serving you again, and please don’t hesitate to recommend us to your family and friends!
CAS
Good sales service and very diligent…
Good sales service and very diligent delivery guys.
5 September 2026
The knowledge of the agent I dealt with…
The knowledge of the agent I dealt with which resulted in a quick in and out. I have been using my machine now for about 3 weeks and am very happy with it. Thank you.
23 August 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Dave,
Thank you for your wonderful feedback! We're so pleased to hear that the agent's knowledge led to a quick and efficient experience for you. It's fantastic to know you're very happy with your machine after three weeks of use. We appreciate your business!
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Francois,
We're glad to hear your delivery arrived precisely when expected. We appreciate your positive feedback!
CAS
Salesman was knowledgeable
Salesman was knowledgeable. Delivery was on time, setup efficient and helpful.
3 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Nancy,
We are so pleased to hear that our salesperson was knowledgeable and that your delivery was on time and efficiently set up. We truly appreciate your business!
CAS
My wife and I needed a new fridge after…
My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the fridge as soon as possible.
1 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Stephane,
Thank you for your wonderful feedback! We're so pleased to hear that our team member was friendly, helpful, and knowledgeable, especially given your urgent need for a new refrigerator. We understand how important it is to get essential appliances quickly, and we're glad we could assist. We appreciate your business and look forward to serving you again.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Raymond,
We're so pleased to hear that you found our team knowledgeable and appreciated our straightforward approach. We truly value your positive feedback!
CAS
Very efficient and good value
It was fast, efficient and good/conpetituve value. Our sales associate was very knowledgeable, understood our needs and gave great advice.
1 September 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Kathryn,
Thank you for your wonderful review! We're so pleased to hear that your experience was fast, efficient, and offered competitive value. We're especially delighted that our sales associate was knowledgeable, understood your needs, and provided great advice.
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Frank,
We're happy to hear that our in-store service and timely delivery met your expectations. We appreciate your positive feedback!
CAS
Excellent experience all around
Excellent assistance in the store, helpful and accurate notifications, top notch service upon delivery. All around, a smooth and stress-free experience. Would happily recommend CAS.
26 August 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Patricia,
Thank you for your fantastic review! We're so pleased to hear that you experienced excellent assistance in our store, found our notifications helpful and accurate, and received top-notch service upon delivery. We're especially glad it was a smooth and stress-free experience. We truly appreciate your recommendation.
CAS
Graham was very helpful when it came to…
Graham was very helpful when it came to choosing the right fridge and range for me.
22 August 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Linda,
We're delighted to hear that Graham provided such excellent assistance in helping you select the ideal fridge and range. Thank you for sharing your positive experience!
CAS
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