My Customer Service Agent Heizel, was exceptional in her Customer Service! She answered everything efficiently and comprehensively and I will be working with her on my prescription tomorrow, as I wil... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Trystan was able to answer my question within a short amount of time and referred me to the website for cost of the medication I was calling about. He also provided a phone number for ordering when... See more
Company replied
You helped me update my payment method and told me how a doctor could fax a prescription to you. I spoke with one of your people, who spoke in a heavy Indian accent, but I was able to get information... See more
Company replied
It was a little difficult for a first time elderly customer. Thank to a very professional person on your chat everything turned out great. I used to live in Olympia WA and been to your beautiful city... See more
Company replied
Company details
- Online Pharmacy
- Drug Store
- Online Prescription Medication Vendor
- Pharmaceutical Company
- Pharmacy
- Veterinary Pharmacy
About Canada Pharmacy
Written by the company
Canada Pharmacy - The Largest Canadian Mail Order Pharmacy dispensing drugs from Canada. Canada Pharmacy serves over 500,000 customers and offers 14 day shipping.
We're Committed To Our Customers
Since 2001, Canada Pharmacy has helped U.S residents access high quality, affordable medications online safely and conveniently. As a certified Canadian Pharmacy, we provide a wide range of prescription and over-the-counter medication safely and securely. Buy your medications online from the comfort of your own home!
Canadian Pharmacy Online
Written by the company
Certified Online Pharmacy
Shopping with Confidence
- 100% Secure Transactions - SSL Encrypted
- Quick & Easy-To-Use Website
- Lowest Price Guarantee
- Exceptional Customer Service
- Quality medications
- Over 30,000 Highly Rated Reviews!
Contact info
Suite 520, 800-15355 24th Avenue, V4A 2H9, Surrey, Canada
- 1-800-891-0844
- info@canadapharmacy.com
- www.canadapharmacy.com
4.4
Excellent
9K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I chatted on line with a rep to learn…
I chatted on line with a rep to learn where my VERY late package might be. It will be investigated and the shipping department will let me know.
I don't understand why customers are not provided with shipping information that can be tracked easily. My delivery was "sent" on the 27th of March and is still not here. UNACCEPTABLE!!
16 April 2026
Unprompted review
Reply from Canada Pharmacy
We apologize for the frustration regarding your shipment delay and the lack of accessible tracking. To provide significant savings, medications are shipped internationally, and customs clearance can affect timelines and the availability of real-time tracking updates. We appreciate your patience and understanding and look forward to serving you better in the future.
Cindy was great.
Cindy, your chat representative, was helpful and had a good command of English.
16 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. Cindy was happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
Zero stars
I would give zero Stars if possible. This company is so cheap that because they attempted to ship my heart medicine the cheapest way possible instead of the recommended priority, I never received my medication. It is stuck in customs and they have made no effort to assist with pushing it through. They also are only willing to refund a portion of the nearly $300 I paid them. This company is not trustworthy and should not be used. I recently discovered I can get my medications cheaper in the United States anyway.
16 April 2026
Unprompted review
Reply from Canada Pharmacy
We understand the urgency of receiving heart medication and sincerely apologize for the delay and the frustration regarding your refund. To provide significant savings, medications are shipped internationally, which requires customs clearance and safety inspections that can occasionally impact delivery timelines.
Please call our toll-free team at 1-800-891-0844 so we can immediately investigate the status of your package and work toward a final resolution regarding your payment.
Price check: great customer service
Wonderful customer service, answered my questions quickly.
15 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
I paid for my medicine 3/27/26 and am…
I paid for my medicine 3/27/26 and am told I may not get it until 5/6/26. I really need it
15 April 2026
Unprompted review
Reply from Canada Pharmacy
We apologize for the inconvenience you've experienced with your latest order. Typically, orders can take up to 5 business days for processing and 10-20 business days for delivery with a valid prescription and documentation. We recommend that you place a refill order at least 6 weeks in advance to allow ample time for delivery. We thank you for your business and we look forward to providing you with a better experience on your future orders. For further questions you can visit our website and use the online chat feature.
Convenient ordering experience
The ordering experience is very convenient. It is pretty straightforward. The only confusion for me was after I submitted the check and prescription, a message that the documents were being processed would be helpful. I was under the impression that the documents still needed to be sent.
15 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review and feedback. We appreciate your business and look forward to serving you again in the future.
Always the best customer service!
Canada Pharmacy ALWAYS has the BEST customer service! Staff are responsive, knowledgeable, patient, accessible, and proficient. The ordering process keeps changing, but the staff are always willing to help.
15 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review and kind words. We appreciate your business and look forward to serving you again in the future.
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
I ordered my medication on March 4
I ordered my medication on March 4, 2026. They told me was shipped on March 16, 2026 and today April 14 still don't have my medication. Before, whenever I called, I was told that I would have it in 10 days.
I received a letter dated April 1, 2026 from the FDA stating that my medication was at custom in Chicago and I couldn't receive it until I had a hearing.
I told them I wanted my refund and was told I would receive it in 10-12 days. I pray that will happen.
I used their service because through Aetna insurance I would have to pay $500 deductible and through Canada Pharmacy I would pay $209 for two months supply.
I checked the company and was verified it was legitimate.
14 April 2026
Unprompted review
Reply from Canada Pharmacy
We apologize for the inconvenience caused by the FDA customs delay and the frustration regarding your shipping timeline. We have processed your refund as requested, and you should see the funds returned to your account within 10–12 business days. Please visit our website and use the online chat feature if you have further questions or require assistance with a future order.
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
1st time ordering and apparently…
1st time ordering and apparently original (script) was not attached to my order until 4/3/26 after being faxed from MD on 3/24/26. It took 2 live phone calls and a 3rd with supervisor to get my “script” found and reattached by back office team. Working with the chat bot was worthless! My drug is now arriving today supposedly but it took 10 days to get it processed and only because I was a pest. Sure hope any further orders go better. Margaret Lohr
14 April 2026
Unprompted review
Reply from Canada Pharmacy
We apologize for the frustration and technical issues you encountered while attempting to secure your first order, Margaret. We understand how critical it is to have access to your medication and regret that it took multiple calls and a supervisor's intervention to locate your faxed prescription. We have forwarded your experience to our IT and Back Office teams to improve our document matching process and chat functionality. We appreciate your persistence and look forward to providing you with a much smoother experience on your future refills.
Heizel was wonderful
Heizel was wonderful! Thank you so much for your patience and help. Went out of her way to help and make it easier for me, which was really appreciated. Thanks again.
12 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review and kind words. Heizel was happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
Great Service
I received a great service from an employee who helped me with an issue placing my order.
11 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. Our agents are always happy and eager to assist our clients. We appreciate your business and look forward to serving you again in the future.
Canada Pharmacy is a great and reliable vaue
Canada Pharmacy is thorough and trustworthy. My medication was a fraction of the cost it would have been in the States and delivered on time. This company provides great service and great value. Would recommend.
12 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive and honest review. We are happy to know that you're saving quite a bit by using our online pharmacy. We appreciate your business and look forward to serving you again in the future.
Really Nice People to Help You Out!
It can be a little confusing when using payment from the USA to Canada but they are so nice and helpful, you'll have no problem getting it all done. :)
11 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive and honest review. We appreciate your business and look forward to serving you again in the future.
Helpful chat support
11 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Great Customer Support
The rep I had, Jessika, was very kind and informative. She helped me understand what was going on with my order.
11 April 2026
Unprompted review
Reply from Canada Pharmacy
Thank you for your positive review. Jesika was happy to assist you with answering your questions and inquiries. We appreciate your business and look forward to serving you again in the future.
Reply from Canada Pharmacy
Thank you for your positive review. We appreciate your business and look forward to serving you again in the future.
Communication was great. Time to receive prescription is way too long.
Communication was great. Was able to chat with a live person. That said, their time between ordering a prescription and actually receiving it is too long for most people.Processing is 5 business days with a valid prescription and shipped in 10-20 business days. Once shipped, who knows how long it will be until you get your prescription.
10 April 2026
Unprompted review
Reply from Canada Pharmacy
We apologize for the inconvenience you've experienced. As you have mentioned, once an order has shipped, it can take anywhere from 10 to 20 business to be delivered. We recommend that you place a refill order at least 6 weeks in advance to allow ample time for delivery. We thank you for your business and we look forward to providing you with a better experience on your future orders. For further questions you can visit our website and use the online chat feature.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.