Canada Flowers Reviews 

The flowers were not fresh. I added a note but we never received one.

Recipient advised that the flowers were very nice.

I ordered and paid $80 for a"Planter Basket" for birthday delivery in Winnipeg. The recipient received a "cut flower" arrangement in error and I immediately contacted Canada Flowers customer service requesting a replacement delivery of my original order.
Over the next 3 days I exchanged over 30 emails with a variety of customer service personnel all of whom apologized for the error but in every case would not commit to either a replacement delivery or a refund to my Visa account citing "we cannot provide a refund as a delivery has already been made".
On day 3 I was finally offered a "store credit for future purchases" although my preference was for the original item to be delivered . The credit offered was for $55 which was the original price for the planter basket without tax or delivery charges.
My impression over the entire email exchanges was that their customer service individuals are following a company policy playbook to apologise, but also to avoid providing refunds or replacements by procrastinating and delaying every option open to the customer.
This was a frustrating and time consuming experience to resolve a simple error on delivery by the company which should have been corrected to customer satisfaction without question.

Absolutely unacceptable service. I ordered flowers to be delivered to my wife on her birthday and provided the correct address and contact details. Our building has a full concierge service, so there was no reasonable excuse for the delivery to fail.

Instead of resolving the issue properly, they called me after 5:00 PM to say the flowers would not be delivered. By that time, the entire purpose of the order was ruined. A birthday flower delivery is time-sensitive; delivering late or not at all completely defeats the point.

To make matters worse, after failing to deliver, they then said a full refund was “not guaranteed” because the item may have already been designed. That is completely unacceptable. I paid for delivery on a specific date, and they failed to provide the service.

Poor communication, poor accountability, and extremely disappointing customer service. I would not recommend using this company for any important occasion.

Recipient was very pleased Thanks Name is not Dorothy !!!!!

Customer service was excellent. The delivery person actually wished the couple a happy anniversary when they answered the door. What a lovely personal touch.

Experience was very good except for the fact that no red carnations were available…re Canada Day, otherwise it would be 5/5. Delivery, correspondence etc. was great. Recipient loved though. Thanks.

Flowers and balloon were delivered as requested, they were gorgeous. Very happy birthday girl recipient.

Great service and the most beautiful fresh flowers. I ordered these for my son to surprise his wife - all were very pleased. Thank you Canada Flowers.

Pleasant chat with lady taking my order and I have heard that my order was lovely.

Many choices, easy selection and payment.

Easy to order. Speedy delivery and even made a last minute accommodation for me and the quality was good. It was affordable too.

Easy ordering process, quick delivery and incredibly beautiful flowers.

Thank you once again for your amazing service 😊

Site was easy to navigate with detailed product description and pictures and an easy to understand FAQ section. Lots of selection arranged in categories for different occasions

The arrangement was larger and more beautiful than anticipated. Sometimes when you pay for an upgrade it's not worth the extra cost but in this instance it exceeded expectations and the promo discount available that day covered most of the upgrade. Even without the discount the price was very reasonable for the value recieved.

Great value, beautiful bouquet, happy sender and recipient.

From ordering to the delivery it was a smooth and easy process but i would recommend to improve the updates about the order. I think i would have liked to get a notification with more details about the time of the delivery or something like that. But over all everything went very well and i can absolutely recommend this website.

I want to thank Canada Flowers and their affiliate in Kemptville ON for the stunning bouquet you put together The lilies and all of the colours in the bouquet looked gorgeous-the recipient was delighted.
As well as creating a beautiful arrangement the florist who delivered the flowers in Kemptville was professional and thoughtful, making the whole experience rewarding.
I will definitely be calling Canada Flowers for all future on line flower deliveries.
Thank you.
Sharon

Fresh flowers beautifully arranged and prompt delivery! Superb.