Campsites.co.uk Reviews 

10,495
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,414 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the online booking platform is exceptionally easy to navigate, featuring clear interactive maps and comprehensive campsite details that greatly simplify the search process. Consumer feedback consistently emphasizes the straightforward reservation process, seamless payment methods, and prompt, reliable booking confirmations received shortly after completing transactions. However, some people mentioned experiencing frustrating double bookings and unexpected availability issues when trying to secure their preferred camping spots. Reviewers noted that online booking systems occasionally displayed incorrect vacancy details, leading to particularly time-consuming and stressful situations for travellers.

What people talk about most

Website

Customers had positive experiences with the website, frequently praising how simple and easy it is to... See more

User experience

Users describe positive interactions with user_experience, highlighting that the platform is simple,... See more

Booking process

Consumers find the booking process to be smooth, simple, and hassle-free, with quick and straightforward... See more

Location

People report positive experiences with location, highlighting stunning views and peaceful surroundings.... See more

Facilities

Clients share positive opinions on facilities, highlighting that the site features great amenities and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our camp site considering it was on a potato farm. was very clean tidy well maintained and quiet. It was not over crowded & the pitches were of a generous size, we were reasonably close to the beach a... See more

Company replied

Rated 5 out of 5 stars

Fantastic app, which makes the process of finding a campsite so much quicker and easier. Enter a few 'must haves' like shop, firepit, wifi etc. Choose an area with dates, and the app does the rest... See more

Company replied

Rated 5 out of 5 stars

Lovely site and great facilities. Very helpful staff. Lovely toilets and changing room and hot water for washing pots. Would definitely recommend to others. Ideal spot for walking into town

Company replied

Rated 5 out of 5 stars

Love the variety of sites available on here and the ease of booking. Fabulous customer service from Alexandra who dealt with an error I'd made with my booking. Phone answered within a few rings and fu... See more

Company replied


Company details

  1. Holiday Accommodation Service
  2. Campground
  3. RV Park
  4. Travel Agency

About Campsites.co.uk

Written by the company

When the great outdoors calls you, either back to somewhere you love or to explore somewhere new, you'll find what you're looking for at Campsites.co.uk.

We make it easy to find and book great camping, glamping and touring sites across the UK!

Find a campsite

Book a glamping break

Touring caravan parks

We also have a sister website, dedicated to glamping pods:

GlampingPods.com


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(10,495)

2,375 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I find the app very easy to use

I find the app very easy to use, you just put in a location and all the available campsites are there to chose from. Definitely use again and again

14 August 2026
Campsites.co.uk logo

Reply from Campsites.co.uk

That's really lovely to hear, Darren! It's so kind of you to share that you'd use the website again and again 🥰

Rated 1 out of 5 stars

I don't ever write reviews but this…

I don't ever write reviews but this place was very bad and notable needed people to be aware before they book. I had been here twice, once in 2024 . On this second occasion we decided never to go back again . Strengths: good pool, clean and well maintained caravans and mediocre entertainment . weaknesses: terrible customer service from the manager following anti social guest behaviour , staff generally ok, entertainment is the same things most nights ,e.g bingo, then kids disco , then in house team as main acts with sprinkling of booked acts, very hot and cramped main entertainment venue, food seemingly microwaved and poor quality for the price ( see attached receipt of inflated prices) virtually non existent offering of activities outside of the pool. one evening , directly outside our caravan a drunken 16 year old had been physically restrained by 2 male police , directly in front of several children who were onlooking , she was screaming whilst being bundled into a police car . My children did not want to go outside after watching this unfold, so we left the site and spent the day and evening in newquay 15 mins drive away ( poor bus route to the beach from Hendra) . My complaint the next day was met by the manager with a robotic stance, and blaming the customers , including me with his stock response there is nothing i can say to change your mind , when i asked for a reasonable refund of one night , due to going off site , therefore not using the booked facilities and sleepless night due to children having nightmares of the event, he flatly refused. Very poor empathy and unreasonable refusal , he definately could do with customer service training to improvise his people skills , as the culture from the manager trickles down into workplace culture . If you want poor customer service when things go wrong and inflated food prices for poor food and below standard amenities and entertainment the Hendra is for you . Otherwise i recommend the much superior Golden Coast holiday park in Woolacombe and seal bay in selsey chichester , they are both excellent in comparison for similar prices . Beware of Hendra!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Very impressive

Very impressive, booked 2 Motorhomes and sailed through the booking, first time I’ve used this site and I’m quite sure it won’t be the last. Thankyou Darren

14 August 2026
Campsites.co.uk logo

Reply from Campsites.co.uk

How lovely to hear that you'd book through the website again, Darren! Sure your trip away will be smooth sailing too! ⛵

Rated 1 out of 5 stars

Booking reference CSH2766188

Booking reference CSH2766188. Swallow Bach Tan Y Felin Talwrn, Llangefni, Anglesey, LL77 8JA.
Booked a serviced pitch through your website. When we finally found the place...no entrance sign and after phone calls, all 5 serviced pitches were occupied. Rang again, he said to set up on non serviced and he'd come and sort it. Presumed he'd bring an extension cable...just turned up with an adapter. No apology or explanation except maybe someone else had taken our pitch but wasn't willing to go and find out if that was the case...as it was nonsense. Blaming your website and even trying to say we had set up too far away...what from the pitch we'd booked!? He said set up tonight give you £5 off a night and I'll sort the hook up in the morning it's no inconvenience. Don't tell me its not an inconvenience, it's not what I booked and paid for. Because it was 9.30 in the evening by then I think he thought we'd just accept it...told him refund and we're going. He then proceeded to ask if my name was 'karen' which is highly offensive. So he got told what I thought of him. So if you rightfully complain about terrible service you must be a 'karen'? This experience reflects badly on your website. The guy whoever he was, was dismissive, offensive, arrogant and didn't know what he was doing. Double booking on multiple sites...
Avoid, especially if you're a woman. I expect a full refund immediately. 'Signed 'Karen'
AS OF TODAY 17/8/26
NOTHING HAS BEEN 'RESOLVED'...WANNABE BULLY SITE OWNER REFUSING TO GIVE ME A REFUND BECAUSE I STOOD UP TO HIM...A WOMAN!!! CAMPSITES SAY THERE IS NOTHING THEY CAN DO!!! SO THERE IS NO POINT BOOKING THROUGH THEM. I DIDN'T GET THE SERVICE I PAID FOR THROUGH YOUR WEBSITE.

14 August 2026
Campsites.co.uk logo

Reply from Campsites.co.uk

This is one of three 1-star Trustpilot reviews you've left about your visit to Swallow Bach, and we're sorry to hear that your stay went so badly as that. We've followed up with both you and the site via email to help resolve it, and you have now been refunded.

Rated 5 out of 5 stars

Booking

No problem to book quick and easy

12 August 2026
Campsites.co.uk logo

Reply from Campsites.co.uk

Wonderful! Thanks so much, Martin 🙌

Rated 5 out of 5 stars

Love the variety of sites available on…

Love the variety of sites available on here and the ease of booking. Fabulous customer service from Alexandra who dealt with an error I'd made with my booking. Phone answered within a few rings and fuss free.

14 August 2026
Unprompted review
Campsites.co.uk logo

Reply from Campsites.co.uk

It's so lovely that Alexandra was able to help you out with making your booking, Victoria! Nice to hear that you were able to fix things without a fuss 😊

Rated 4 out of 5 stars

easy to use but glitchy!

The site is easy to use, however I've removed one star as the site was showing availability on the days I needed but it would not let me book as a block, with no explanation, so I will beed to return and make two further separate bookings.

13 August 2026
Campsites.co.uk logo

Reply from Campsites.co.uk

Thanks so much for the feedback, James. This has been shared with the Dev team to have a look into 😊

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