Camper Reviews 1,541

Received a gift card. Used it to buy (with some top up) two pairs of camper shoes. One pair I returned the same day. After two weeks, no sign of refund. The other pair I have been trying to do a size exchange, but the system returns an error and I can't proceed. Have contacted customer service multiple times and they said they would fix the issue. It's been two weeks. Nothing has changed. I have always been a big fan of Camper, but this time I noticed a massive deterioration in customer service.

I received prompt feedback and excellent, friendly service through both chat and email.

Dear Store Manager,
I’m writing to report a serious incident that occurred at your Covent Garden store on Saturday, 25th October 2025. While seated on one of the benches inside the shop — specifically the one beneath a low-hanging stone lamp — I suffered a painful blow to the head. The lamp is positioned dangerously low, and I was unaware of the hazard until I struck it.

Several fellow shoppers expressed concern and checked on me, but the staff member present ignored the situation entirely. When I raised the issue with him, his response was dismissive: “You should not have been sitting on that bench.” This was deeply upsetting, especially given that the bench was empty and appeared to be intended for customer use.
The impact left me with a severe headache that ruined the rest of my day, including an outing to a comedy club that I had to leave early. While I’ve been fortunate not to suffer lasting damage, I’m extremely concerned that someone more vulnerable — an elderly person or a child — could be seriously injured.
I urge you to take immediate action to assess and rectify this hazard. If the bench is unsafe due to the lamp’s placement, it should be removed or relocated to prevent further harm. I also hope you will address the staff’s response, which lacked empathy and professionalism.

31/01/25
Dear Camper (AI?!), you responded to my review, asking for my email address. If you provide an email for you, I will glady write to you. Many thanks.

i keep getting an error when trying to input my account details. this is a waste of time!

Not even 1 star really!

Long time buyer, not anymore. Two weeks to deliver, most of which seemed to be the delivery driver stating out for delivery and then no show. After contacting Camper 'customer services' (surely this is a Trading Standards issue itself), the package arrived, damaged (crushed in the delivery van for over a week). I asked for a return and refund. They wanted to first of all charge me for the return, finally arranged a collection and it was successfully returned. Email received to say refund processed (on order no 5002001238). That was 2 weeks ago and still no refund has arrived. Bank looking into it and requesting the ARN from Camper - they have so far failed to supply that as well. My advice - stay well away from Camper shoes. Over 20 years of wearing their products - not any more.

very bad materials which is shown in old camper shoes

Literally horrible quality shoes and customer service. I attempted to exchange a pair of shoes that I wore twice and the leather was fraying and peeling off. The WORST quality shoes I have ever purchased and not to mention they are so uncomfortable and poorly made for the price. Camper refused to help me with the issue and instead offered me a 20 percent discount code for my next purchase? They also blocked my email from leaving an honest review about the shoe and totally ghosted me when I followed up asking if this was the quality to be expected of their products. I'd recommend avoiding this brand at all costs - not worth the price or headache.

I purchased shoes in-store, but they went missing during delivery (Order #4007402516). It has been four days since I submitted a case and I have received no updates or resolutions. This lack of communication is very disappointing, especially for a company I expected better service from.

I have been buying shoes from camper for over twenty years online and in store. I have always been a very satisfied customer. I will not be doing it again ever or recommending them as I have done many times. The shoes I ordered never came, not a delivery problem as tracking indicated they were never dispatched. But it was the totally useless customer service that followed. A reply from a bot and then from a real? person saying they’d been lost by yodel and I would be refunded (at least this happened). I asked if they could then be dispatched again at the sale price I originally paid and was told this wasn’t possible. Why? No explanation. When I’ve written this review I will get the same reply that everyone gets to provide order number and email address which if answered it will be by the same customer service that is not fit for purpose. I won’t be bothering. Such a shame. One more big complacent company that is only interested in selling their products and offers no attempt at individual service when there is a problem.

Camper Runner K21 Sorona

Fault with the shoe material, reply back from what is a terrible customer service platform to say “our product is satisfactory”.
I have rang and emailed to follow up and just ignored.

Given the premium price of the product it’s unsatisfactory to get such a poor and indignant customer service.

After receiving the shoes I ordered, I didn't like them, so I returned them to Camper via registered mail. A month later, I received my money back. I'm satisfied with the service.

Camper use yodel to deliver. They say item delivered but it has gone to a random address just says flat 2. Have asked all my neighbours where there is a flat 2 and no one has it. I have not received it. I contacted yodel who were unhelpful. Have now contacted camper and asked for a refund. Waiting for a response. I have spent a lot of money and am obviously concerned. My order number is 4007339899. I have often shopped at camper but if they continue to use yodel they will lose my custom. Very disappointed

Update. I have received a refund after contacting customer services and it did come through quickly

Bought a pair of Helena black leather shoes. Worn it on the first day, and only after couple of hours the feet started hurting. The sole felt very sore, and little toe hurt terribly. Unfortunately I was at work and could not take it off. I was literally dragging my leg and feet to walk back home. Ended up having a big blister on the little toes too.
Complained to the Camper's customer service. Reply is that they inspected the photos of the shoes and that they are NOT defective hence nothing they can do.
I would not expect Camper shoes to be that uncomfortable in many ways, let alone this is not even a pair of pointed high heel. So to me, this pair of shoes is DEFECTIVE.
Last but not least, this is not my first pair of Camper so I know my size well.

UPDATE 6 Oct - On 28 Sep, I received a request from Camper to give them more details of my order. Done, but no reply. Nice.

Order not received despite being out for delivery and someone in the house all day. The yodel directed to contact Camper which I tried to do several times, just got an automated AI response that did not help at all. When I tried to reply to email to direct it to a customer service rep as it directs to do I got a failed delivery email.
Seems like the system is set up so you can't get any sort of customer service.

These shoes were supposed to be a birthday present but I wish I hadn't bothered.

My order number is 4007344989, this is already in several emails I sent that were answered by bots.

I was waiting at home all day for my delivery, and my apartment has a 24/7 staffed concierge desk. Despite this, Canpar falsely marked my package as “recipient not at home.”

No phone call, no notice, no real delivery attempt. When I called customer service, they told me I had to pay an extra $10 for redelivery. Only after I firmly complained and threatened to escalate did they agree to redeliver without charge.

This kind of service is unacceptable. It makes customers lose trust not only in Canpar but also in the retailers who use them. Retailers should seriously reconsider working with Canpar if they care about their customer experience.

Tracking number: D420009190000067356001

Great disappointment. Wish I read all this comments before I made the order, but I never had a thought that their services could be so terrible.
I've made an order on 9th of September. And still have not received it. Camper put the wrong address! And guess what? After a few letters thaey toldw about that and ask me to text the correct address ( trust me on my order everything is correct)!
I just don't understand, how it can be, how so big companies can work like this. If I will work like you, Camper, probably I will die from a hunger.

The webpage won't allow me to type into the card number window to make an online order. Called the phone number provided - waited 30 minutes for someone to answer and this person said, "I don't know, try refreshing the window or deleting cookies." I asked for further guidance, as I'm older and not a whiz at using the computer, and her response was, "I don't know how to explain it." I asked if there was someone else I could talk to and she said, "you can try calling back." Then she hung up on me.

I bought sandals Nada Camperlab and they are a complete disappointment. As beautiful as they are, they are just as uncomfortable. They tore all the skin off my feet. I bought these shoes in Ukraine through answear.ua and they don't want to understand why the shoes are impossible to wear. I wrote directly to the manufacturer Cemper Lab and unfortunately no one here wants to understand the problems with the shoe design. 160€ to the trash.

I send email. But nothing changed! No reaction

DO NOT ORDER ONLINE FROM CAMPER!!! Ordered a pair of women’s shoes. Was sent a completely different pair of shoes, men’s sneakers. It took 4 weeks and multiple emails for their customer service to do anything. When they did respond, they told me to return the shoes to them, more time of my spent for their mistake, no apology, nothing about sending me the actual shoes I had ordered. The most appalling and time consuming experience I have ever had! There is no phone number to call either. Shocked by this experience.

Order# 4007311489
I was given a DHL Express tracking number on September 8. For 5 business days there were no progress on the tracking. Upon contacting customer service, I was given the typical AI response. After I replied to that email, I was told that my package is currently with the customs authorities in my country and the tracking information will be updated once the package has successfully passed through the customs procedure. I know that this is not true, it's not the first time I have DHL delivery. I should be able to see the progress with the tracking from the origin. Then I replied to this customer service email again, there's no name, just a code 43EGP7-VGNP4, to either give me their special tracking number that they can see where my package currently is (which I don't see with my DHL tracking number) or provide me with a screenshot of the current status of my package. No reply after that.

At the same time, I also contacted DHL customer service and was told that the shipper has not given the package to DHL yet.