Cameranu Reviews 

2,634
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Listening, than good advise, giving options. Making a very good price. What else do you need. Recommended A+

Rated 1 out of 5 stars

I ordered a set of gels, gobos including gobo holder. It was delivered without gobo holder, so the set is useless. I'm sure I double checked the description at time of order, but did not kept a sc... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my Sony A7 IV at CameraNU in Rotterdam. I was helped by two experts Simon and Chris who made me feel much more confident in choosing my camera. I've now had it for a month, and... See more

Rated 4 out of 5 stars

Purchased several items online, but for a new large camera bag, I decided to go there to see the bags before choosing one. Very nice store, attracting people from everywhere. Professional and knowle... See more

Company details

  1. Photo Shop

Written by the company

Om het maken van mooie beelden mogelijk te maken verkoopt CameraNU.nl alles wat je hiervoor nodig hebt, in alle prijscategorieën. Zo is het maken van bijzondere beelden voor iedereen toegankelijk. Professionele en semi-professionele beeldmakers en onze eigen experts kijken mee met jouw verhalen en geven tips hoe de beelden nóg beter gemaakt kunnen worden. We willen je inspireren, enthousiast maken en uitdagen. We doen dit met workshops, lezingen, blogs, social media, video's en adviezen op onze website. Zo kies jij zelf de manier waarop je deze kennis bij ons vergaart.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(2,634)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars, fast shipment, easy payment

I ordered my GoPro Hero 12 yesterday afternoon and it was already delivered today before 3pm — super fast! It came neatly packed and everything looked perfect.

What I really like is that they work with Klarna, so I could pay in 3 installments. I’ve always wanted a GoPro but kept thinking it was too expensive .

Overall I’m really happy with the whole experience and excited to start using my GoPro. Definitely recommend!

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Misleading

The time that they say on the delivery date is totally misleading.
I purchased a camera online and I wanted to pick it up at the store.

The reason why i did so is because the said i could pick it up at after 15:00 the next day. After 3 days nothing was delivered at the store, but i payed for the order.

Now i called and texted them for the cancellation and two days passed and still no cancellation mail nor my money back.

I called them and texted them with this issue and still they don’t know where the problem is.

So unprofessional and pathetic.
*I hope everyone can see how misleading this company is.

5 August 2025
Unprompted review
Cameranu logo

Reply from Cameranu

Hello MarvanSu,

We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how frustrating this situation must have been.

We had reached out requesting additional information to investigate your order, but unfortunately, we have not received a response. Once we have the necessary details, we will be able to address this matter promptly and ensure a resolution.

Your feedback is important to us, and we are committed to improving our service to prevent similar situations in the future.

Cameranu.

Rated 1 out of 5 stars

A Trusted Store That Let Me Down!!!

I recently purchased a Canon EOS R5 from this store, which was advertised as "as good as new" with a shutter count of less than 25,000. Unfortunately, what I received was a camera with 233,000 shutter actuations—nearly half the expected lifespan of the camera. This was incredibly disappointing and completely misleading.

I returned the item immediately and contacted the store to express my frustration. They acknowledged the issue and offered to replace it with a “better” camera. However, I declined, as the experience had already broken my trust. To make matters worse, when I checked their site, I found no such better camera listed—it felt like another empty promise.

I’m leaving this review to help future buyers make an informed decision and to encourage the company to be more transparent and honest with their listings. It's disheartening when a business you trust lets you down like this. I hope they take this feedback seriously and stop misleading customers.

Order Number 175121971637

3 July 2025
Unprompted review
Cameranu logo

Reply from Cameranu

Dear Youshij,

Thank you very much for your feedback. We're sorry that the shutter count was not correctly listed we understand this caused confusion and disappointment. Our sincere apologies for the inconvenience this has caused.

We would have been happy to personally assist you in finding a suitable alternative that matched your expectations. We're sorry to hear that you had already lost trust in us. We always aim to use our experience to think along with our customers.

Regarding the refund: it is always processed within the legal time frame. We also indicated that you could contact us if you had any questions we're always happy to help in such cases.

We take your feedback seriously and will use it to further improve our service.

Cameranu

Rated 1 out of 5 stars

My crazy story

Order nummer 172967218417 i pay for the camera and wait 10 days I get nothing. Then they inform me the camera was lost inside their store .can you imagine? Wait .order number 175260607125 same story!!!! I paid for it and wait 2 weeks and I get nothing. Do you want to hear the insane part ? It happened 9 times . That i paid for an order and my money stayed with you for 20 days and then I get my money. If that doesnt earn you a 1 star review. I dont know what does

18 July 2025
Unprompted review
Cameranu logo

Reply from Cameranu

Dear Aedi,

Thank you for taking the time to share your experience with us. We're very sorry to hear that you've been disappointed with your order process on several occasions, especially if you had to wait a long time without receiving your product. That's certainly not the experience we want for our customers.

We've checked your account and see that in a few cases, something went wrong with an order, which we regret. We can't quite find the number of issues you mentioned at the moment. Nevertheless, we certainly take your experience seriously, and we understand that repeated delays and refunds are very frustrating.

We apologize for the inconvenience you've experienced, and thank you for your honest feedback.

Cameranu

Rated 5 out of 5 stars

Better solution to my needs

Had an idea in advance what I wanted to buy. Speaking to the specialusts of Cameranu we found another solution for my needs which gave me a way better solution.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculous prices for used cameras

They are selling sony a6000 used camera from 12 years ago .the condition is " there is sings of use" for 300 euro !! Lol 😆. What if it was as good as new ? 2000 euro ? I hate when a store take advantage of people with overpriced used things

27 May 2025
Unprompted review
Cameranu logo

Reply from Cameranu

Dear Eddy,

Thank you for your review and for taking the time to check out our used products. The Sony A6000 remains a very popular camera, especially among beginner photographers, which is why we are always happy to take them in for trade and find them a new home.
All our second-hand products go through a careful inspection, thorough cleaning, and, when needed, refurbishment. We also include a 1-year warranty for peace of mind — something you typically won’t find on consumer-to-consumer platforms. While pricing may seem high at first glance, it reflects both the lasting demand for this model and therefore the trade-in value it still has, the value we add through our quality control and service.
We understand that pricing is subjective, and we always encourage comparing options!

Rated 5 out of 5 stars

Super service!

I recently traded in my Canon 7D body and a Sony Powershot at CameraNU.nl. The staff member took the time to carefully inspect everything and clearly explained the trade-in process. Afterward, I bought a gimbal, and the trade-in amount was in my account the very next day — excellent service! Everything went smoothly, professionally, and fairly. The new store with the studio looks fantastic: modern, well-organized, and inspiring. A place you’ll definitely want to return to!

Ik heb onlangs mijn Canon 7D body en een Sony Powershot ingeruild bij CameraNU.nl. De medewerker nam ruim de tijd om alles zorgvuldig te controleren en gaf duidelijke uitleg over het inruilproces. Na de inruil heb ik een gimbal teruggekocht, en het bedrag stond diezelfde dag nog op mijn rekening — super service! Alles verliep eerlijk, professioneel en snel. Ook het nieuwe pand met de studio ziet er prachtig uit: modern, overzichtelijk en inspirerend. Een winkel waar je graag terugkomt!

29 April 2025
Unprompted review
Rated 1 out of 5 stars

The employee did not no anything

The employee did not no anything! Nor his colleague. I bought a binoculars.

16 April 2025
Unprompted review
Cameranu logo

Reply from Cameranu

Dear Ruud,

Thank you for your feedback.

We’re sorry to hear that your experience did not meet your expectations. Unfortunately, with the limited information provided, it’s difficult for us to investigate this situation further or offer a proper solution.

We would appreciate it if you could contact us directly with more details about your visit, so we can address your concerns and improve our service.

Kind regards,
Cameranu

Rated 5 out of 5 stars

Exzellent service

Exzellent Homepage, fast Order Procedere and very quick delivery

15 March 2025
Unprompted review
Cameranu logo

Reply from Cameranu

Hello,

Thank you for your great feedback! We're glad to hear that you had a positive experience with our website, ordering process, and quick delivery.

Best regards,
Cameranu.

Rated 5 out of 5 stars

Friendly and knowledgeable people

The sales person took the time to help me properly even as I came in shortly before closing time and he seemed very knowledgeable about the lenses. Also very great was the fact that what they called a c-grade lens just meant it a few scuffs on the lens hood. The actual lens was in perfect condition and it was at a great price.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

I recommend the store with a clear…

I recommend the store with a clear conscience. Super fast shipping. Very good prices.

24 February 2025
Unprompted review
Cameranu logo

Reply from Cameranu

Hello Konrad,

Thanks for your review! Great to hear you are happy with our fast shipping and great prices. We hope to serve you again in the future!

Cameranu.

Rated 5 out of 5 stars

Got great help

I was looking for a beginner camera and got some very good information! They made time to show everything and also for me to try out.

15 February 2025
Unprompted review

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