Cambridge Home and Garden Reviews 

2,269
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who provide a pleasant, non-pressured shopping experience both in-store and over the phone. Consumers also highlight the exceptional delivery service, noting that orders arrive promptly and heavy items are carefully placed exactly where requested by friendly personnel. However, some customers also noted frustrating issues with product quality, such as receiving damaged goods or faulty items that required lengthy support follow-ups. A small portion of people also mentioned experiencing occasional delivery stock level discrepancies, kerbside delivery limitations, or very poor packaging upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping, clear... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive product knowledge and attentive... See more

Product

Consumers find product quality and value to be exceptional, expressing delight with durable items like dining... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful staff... See more

Order

People report positive experiences with order, highlighting an easy website to navigate, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought a pergola and some furniture. Everything was delivered on time and carefully. Jason and the delivery guy (sorry didn't get your name). particularly impressed with their care and att... See more

Rated 5 out of 5 stars

Was kept very well informed of delivery times. Jason & Chris delivered garden bench very efficiently in spite of needing to park on the road opposite a school at school collection time when traffic co... See more

Rated 5 out of 5 stars

After spending a few days looking for garden lounge furniture, we were guided to CHG at Willingham. Should have gone here first ! The quantity and quality on display was vast .It incorporated in... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round shopping with this company. They went above and beyond for what I wanted to achieve from my purchase of a pergula and accessories. Excellent experiences of having an extre... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. also in
  3. BBQ Area
  4. Furniture Store
  5. Garden Center
  6. Grill Store
  7. Outdoor Furniture Store

Written by the company

We are Outdoor Living Specialists and we are proud to offer one of the largest displays of Garden Furniture in the country in our 10,000 square foot Showroom, where in season, we have over 50 garden sets on display alongside a vast range of accessories to include top BBQ brands, pergolas, parasols, pots, fire pits and much more. We have been importing containers of good quality indoor and garden furniture now for over ten years which has given us a wealth of experience. We pride ourselves on our excellent customer service and offering good quality branded products at very reasonable prices. Our top outdoor brands are Kettler, Norfolk Leisure, Life Outdoor, Kamado Joe, Traeger and Kadai Fire Bowls.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,269)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They were very friendly on a very hot…

They were very friendly on a very hot afternoon. Very helpful as they place on to the patio area 😊

19 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great delivery today from Jason & the…

Great delivery today from Jason & the team. Order arrived swiftly, at a good price compared with other retailers. V happy

18 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great service and products

Great service and products! Would highly recommend

18 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Absolutely delighted with the delivery of our Pergola

Absolutely delighted with the delivery of our garden pergola. It arrived on time, was well-packaged, and everything was handled with care, big thanks to Jason for promptly answering our queries. The delivery team were friendly, professional, and kept me informed throughout the process. The pergola arrived in perfect condition, and I couldn’t be happier with the service. Highly recommended!”

3 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Happy customers

Very happy with our purchase of Kettler garden furniture. Jason in the delivery team was brilliant and super helpful.

17 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Good quality furniture priced well with…

Good quality furniture priced well with quick and friendly delivery, perfect

17 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Excellent experience

Excellent experience, our parcel was delivered in the day and the hour specified in message sent. Jason and his colleague were very helpful with carrying the heavy parcel in safe place. We will definitely use this company again. Thank you 😊

17 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great customer service

Jason was very polite. He and his colleague put the furniture where I requested and arranged all the cushions so it was ready for use. Updated with delivery times and it came in the time window we were given. A lovely product that we will get many years of use from.

15 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review! We are very pleased you were happy with our service!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great delivery service

Jason and his colleague provided a great delivery service today. Very respectful and polite!

16 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review, we are very pleased you were happy with our service. We look forward to seeing you again soon.

Take care
CHG Customer Services

Rated 5 out of 5 stars

Fantastic range of outdoor furniture…

Fantastic range of outdoor furniture and accessories with prompt delivery and setup.

15 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review, we are very pleased you were happy with our service. We look forward to seeing you again soon.

Take care
CHG Customer Services

Rated 5 out of 5 stars

Garden furniture

A very pleasant purchasing experience and quick and friendly delivery from Jason and his colleague.

15 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Good afternoon,

Thank you very much for your 5 Star review, we are very pleased you were happy with our service. We look forward to seeing you again soon.

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great place with lots of variety

Great place with lots of variety, staff were helpful and knowledgeable, would definitely buy from here again

25 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Very good customer service & would use…

Very good customer service & would use this company again. Kind & courteous attention to my order.

26 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Jason and his mate were great delivery…

Jason and his mate were great delivery people. 2 items were missing and they couldn’t have been more apologetic. Very helpful.

13 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Absolutely great delivery team

Absolutely great delivery team. Went above and beyond to deliver our product
No rush and so polite even carrying 6 heavy long boxes through the house to the garden for us

13 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Sylvia from Sylvia Newman garden design…

Sylvia from Sylvia Newman garden design arranged for you to move our Big Green Egg from Royston to Cambridge.
Jason & his colleague were brilliant. Arrived within the time specified, carefully moved the Egg & put it in exactly the right place in Cambridge. It was a great service, thank you

12 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Friendly helpful delivery drivers and…

Friendly helpful delivery drivers and delivered on time. Highly recommend Jason and the team!

12 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Very good

Very good. Jason was very helpful

10 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company. Placed my 4th order and was given a day for delivery. Took the day off for this and got a message on the to say item was out of stock. The have issued a refund.

11 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Hi Leo,

I am very sorry that our stock system was incorrect and it was not until we came to load the van on the day of your delivery till we realised that.

It is never our intention to let our customers down and I am sorry we have to you on this occasion.

We hope to see you again soon though.

Take care,
CHG Customer Services

Rated 5 out of 5 stars

Really friendly and efficient team (Rob…

Really friendly and efficient team (Rob and Lawrence) delivered our furniture today. Can’t wait for the rain to stop to set it all up in the garden.

11 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

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