Calvin Klein Reviews 

Ordering was simple, site easy to navigate and fast delivery. Overall very happy with my experience

Appalling product quality and extortionate pricing consider the shocking quality!! Primark and Matalan products are better made and their customer service is also better too! Can't see this cowboy company staying in business much longer the way it's going!

Bought a coat from one of their outlets and it wasn't cheap either, but the logo has started to peel off within 5 months of purchase and the coat hasn't been worn that much either. Customer service is about as much use as a wet paper bag or chocolate teapot! Contacted them and because it was purchased from one of their outlets they are unable to help! Meaning a 100 mile round trip to the outlet! Don't buy any of their products s they are poorly made junk

Honestly, if it where possibly I'd give zero stars.

The experience was frustrating from the start.
When I registered my address, I had to fill in a door number, when I don't have any as I'm not living in an apartment.

Also, the website is really obtuse if you need to check measures for sizes bigger than XXL.

When I made my order, I encountered even more problems. First, the order took to long in pre-admission, which means the product was registered to the mailers, but not yet deposited.
This situation lasted until I contacted them about this.

Later, on the day of the delivery, it was stationed and postponed because Calvin Klein only gave my postal code to the delivery agency, without the rest of the address.

This was another issue I had to fix myself.

Finally, when my product arrives home, I find out that the measures indicated in the web don't reflect the real measures of the product, having bought a product that, supossedly would be a tight fit on me, only to find out it is a bit too big.

All in all, I don't recommend buying online from this store, not buying any product that you can't try before.

I purchased ladies briefs at the Calvin Klein outlet in Ashford.
When trying to remove the price label I discovered it was stitched so tightly to the fabric it was impossible to remove without damaging the fabric.
I contacted Calvin Klein who told me I’d need to contact the outlet direct. They were very unhelpful saying they didn’t have contact details when I asked!
I googled the Ashford outlet Calvin Klein email and emailed my complaint.
They ignored my email.
Terrible customer service.
Will not be purchasing from Calvin Klein again.

I ordered 2 pairs of jeans from CK. To my shock and horror, a pair of men's lace jock strap was delivered instead with NO jeans. I immediately phoned customer services, who assured me they would follow up with an email detailing what photos I needed to provide and how I could resolve this matter. No email was received. Awful experience with CK, and the matter is still not sorted

Terrible customer service I ordered express delivery 1-2 days now it's telling over a week I get told ill get my express delivery refund in 8-10 days time . That it's not there problem it's the delivery company

Ordered September 17th, still haven't received my goods and have been told "Please note that we are not able to provide any updates or any solution until the investigation is over." I will be filing a chargeback once one month is over, and I would advise anyone else with issues to do the same.

My experience of using their web site and how their shop staff deal with complaints is consistent with the other reviews. This is a company that don't care about service and consider customers to be nothing but a nuisance.

Ordered 3 packs of mens multipack underwear end of August, first wearing one of the pairs at work I noticed over the course of the day the stitching gradually became more and more undone and by the time the end of the day came around there was no stitching left at all in the supportive area of the underwear.

I reported it the following day using the Whatsapp chat option and was immediately hit with a no returns or refunds message, after replying that it should not effect my statutory rights I was told a claim needed to be opened for which I provided all the evidence required and then was ignored for a full month the first week of which I chased for a response with no acknowledgement or response to my issue.

Yesterday, another pair from the same pack experienced the same issue and I immediately emailed through their online page and received a reply a few hours later through my original means of communication on Whatsapp where I was told a partial refund of one of the pairs was to be processed with no acknowledgement that this is the second pair within the pack to become faulty after just few uses.

The product quality and customer service level for a brand such as Calvin Klein is below poor, I have been a regular client at various stages of my life and now have no interest to continue purchasing Calvin Klein underwear or any of their products moving forward.

Customer service is the worst I have had to deal with I think I would have more luck talking to the wall..ordered 2 coats and returned both were cheap looking and looked faded. Still waiting on a refund from the 4th September please spend your money else where

I spent almost 10,000 rupees on an executive bag on September 24th; however, the handle broke after just 11 months of use. The CK shop nicely turned me away when I contacted them and did not even offer to help with a repair. My actual experience has led me to realise that these products are not only nearly three times more expensive than other brands, but their quality is also significantly poorer. At this point, I would advise all of my friends to reconsider investing in this brand and to think twice before doing so.

I attempted to use my student discount in-store, but was told they couldn’t apply it and advised to buy online. When I tried at home, the discount didn’t work. I contacted customer service for help, but they were dismissive and offered no solution.
This was an incredibly frustrating experience. I will never buy from this brand again as there are plenty of other companies that treat their customers with the respect, dignity, and professionalism that C.K. completely failed to show.

I felt a big lack of taking responsibility for orders disappearing. Disappointing and unhelpful responses;
Twice orders have said “delivered” by DHL and nothing arrived.
No evidence at all provided by Calvin Klein that their assigned carrier delivered, apart from a screenshot of DHLs generic timeline saying “delivered”
From Calvin Klein: “we cannot assure that all of our orders can or will be delivered correctly. This is a promise we cannot keep or provide our customers.
As we do not have control on what can happen with our deliveries with our carriers.”
Also the other wording of CK’s emails insinuates my address is unsafe to deliver to!
Won’t be ordering again going forwards.

Purchased and received a jacket and pants. Both items had massive grey bag things attached to them, which were attached to the tags. I had to cut the tags to be able to remove the bags to try the items on. Now they wont issue a refund because the tags were removed.

What a massive scam. You cant try the items on without removing the tags and then they wont honour the refund because the tags were removed.

Fast delivery with constant updates. The Fleece Joggers are excellent quality, and they sit perfectly in my wardrobe alongside pieces from top designers. Very impressed!

Goods are fine. The delivery by Royal Mail was not put in undercover safe place as instructed and got a soggy dirty parcel as a result

Good quality and fast delivery

I have to say that I am extremely disappointed with your alleged customer service, to the extent that you are going to lose me as a customer.
I ordered a pair of shoes (size 43) on 08-08-25.
You delivered the shoes on 10-08-25 and they were the wrong size (42).
I immediately raised a complaint about this. At that time I was advised that size 43 was not available and that a refund would be issued.
You collected the wrongly delivered shoes on 11-08-25.
After receiving no further communication from you I sent another message and on 15-08-25 was advised by your CSR that the refund would take up to 7 working days.
According to my calculation, that means the refund should have been in my account on or before the 20-08-25.
I have sent further messages about this and received no response.
The time elapsed from when I raised the complaint until today is now 20 days and counting.
I find it to be very poor form when a so called reputed company cannot arrange a refund in a timely manner, especially given that the wrong delivery was your mistake in the first instance.
Kindly advise when I can expect a refund !!!!

Excellent service, both shipments and returns are very efficient .

Terrible experience. Ordered some boxers but they must have switched the colourways within the checkout process without informing me and now have a horrific set of colourways after waiting over a week for them to arrive. Awful user experience.