Order never arrived. Emailed 3 times. Never responded. Took the money and ran. Scam company - do not order from them.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I do appreciate that Calissa took many effort to ship my products I ordered to Germany. There were many problems while shipping, Calissa team helped me to change another trustworthy shipping company a... See more
I ordered a number of products all of which were of great quality. The calm balm with lavender has benefited my elderly father not only with a moisture barrier but the benefits of lavender helps kee... See more
Unfortunately my eyebrow powder arrived broken & crumbled in its packaging. Nothing else in the box was broken & it was well packaged so I’m assuming it was broken before it left the warehouse but was... See more
Company replied
Company details
Information provided by various external sources
Looking for a beauty fix in a flash? You've come to the right place. We believe in beauty made easy and fabulous made fuss-free. Welcome to Calissa. Your beauty. Your way.
Contact info
United Kingdom
- 03300 883765
- help@calissa.com
- www.calissa.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my brushes all good.product…
I received my brushes all good.product is good. Package wasn’t the best when I received a them, product was fine would buy again thank you.
Ordered denman brushes and they came…
Ordered denman brushes and they came quickly- excellent service
I ordered a denman brush which was so…
I ordered a denman brush which was so much cheaper than places here in the US! Despite Covid delays my shipment actually came pretty quickly. Overall I’m glad I ordered from here :)
Thanks Calissa
Received my Elemis order, not always the case during COVID normal.
Overall, a product I like at a fair price and received in good order.
Great customer servie
My order got lost in the mail + they were extremely helpful and sent out a replacement order via amazon so that it had tracking and i received this within a few days of emailing them
Wonderful Service Thank You David & Calissa :-)
My order didn't arrive :-( After an email to David B from Calissa he organised for my order to be re-shipped as I wanted the goods over a refund. Goods arrived as per the new date.
It is not the face cream I perfectly…
It is not the face cream I perfectly know and used to buy in Australia that has been put into this jar pretending to be it.
I feel Completely scammed

Reply from Calissa
Great!
It came in a few days before the final day of the wait process. I'm so happy! I had messaged Roberto at first just to make sure it made its way safe to the US and he informed me very well. Thank you
I ordered four cans of hairspray and…
I ordered four cans of hairspray and two didn’t work. I emailed them and they straight away sent me four new cans. Would definitely recommend and definitely use them again
Unique selection, great quality
Unique selection, great quality. Shipping was efficient. I’ve used Calissa twice and had great experiences. Will continue to order from them!
Denman Brush 7 Rows
This was my first time buying from Calissa.My Denman Brush arrived later than expected however my brush arrived in perfect conditions so I didn't mind as much, their customer service is great they answer your inquiries quickly. The product itself was great it wasn't harsh on my hair. I will buy from Calissa again and recommend them to others.
Items arrived quickly and were good…
Items arrived quickly and were good value compared with other sites 😊
Excellent service
Received my Mason Pearson nylon and…
Received my Mason Pearson nylon and boar bristle brush in the mail. Love my new brush. Only downside is that shipping took a little bit longer but that's understandable as well.
Ordered an item over 3 weeks ago and…
Ordered an item over 3 weeks ago and have yet to receive anything... The website is down and I have no way of contacting them to check on my order’s status. Very disappointed :(
Update: Calissa contacted me and we are now resolving this issue.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







