Good shopping experience, but the shop ran out of stock of one of the items that I purchased, even though it seemed to be available when I placed the order. Customer service was prompt to address the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service and great products sold by this company. One of the cake boxes I ordered arrived damaged (by fault of the courier, not Cake Craft Company), but they were very kind and quick to... See more
We needed something unique in style , quality made, for decorating a wedding cake. We found it here. Delivered swiftly too. The mould was good quality tough but easy to remove the casts. A shame we ca... See more
Company replied
I ordered different nozzles , piping bags, gel food colouring etc for decorating buttercream floral cupcakes. The piping nozzles pipe like a dream. All goods came within the week of ordering and i was... See more
Company details
- Cake Decorating Equipment Shop
- Bakery Equipment
- Baking Supply Store
- Craft Store
- Hobby Store
- Kitchen Supply Store
Written by the company
Famously Lower Prices Cake Craft Company offers great prices on your cake decorating supplies, sugarcraft essentials & packaging. FREE delivery on orders over £45
Contact info
Unit 13-14 Muirhead Quay, Fresh Wharf Estate, IG11 7BG, London, United Kingdom
- 02036374715
- orders@cakecraftcompany.com
- www.cakecraftcompany.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Great service. Easy to order. Very fast delivery. Excellent quality items
16 January 2026
Unprompted review
Absolutely Amazing
Absolutely Amazing. So happy with my finished cake. Waited a long time to be able to make my family's birthday cakes and now I can thanks to FROST FORM 👏🙌🏻🫶
3 January 2026
Unprompted review
I RECEIVED MY ORDER
I RECEIVED MY ORDER, NOT BEFORE CHRISTMAS, BUT THAT WAS OK, PROBABLY SHOULD HAVE ORDERED EARLIER. EVERYTHING WAS EXCELLENT.
3 January 2026
Unprompted review
Good allround experience
My delivery arrived quickly and ontime with tracking updates, securely packed and in good condition.
I am pleased with my purchase which is of good quality and reasonably priced.
19 December 2025
Unprompted review
easy to order and speedy delivery
easy to order and speedy delivery
lots of good choice
2 January 2026
Unprompted review
So easy to order from the web site
So easy to order from the web site, and so much stuff, I was really pleased with my purchase, just wish I'd of found the site sooner.
24 December 2025
Unprompted review
Service, delivery and productq
Service and delivery was very satisfactory , so close to Christmas, but unfortunately the product was not. Lattice pastry cutters was of poor quality. Did not cut through the pastry dough and separate as should. Disappointing.
24 December 2025
Unprompted review
Great customer service and great…
Great customer service and great products sold by this company. One of the cake boxes I ordered arrived damaged (by fault of the courier, not Cake Craft Company), but they were very kind and quick to re-send the product free of charge. Everything I've ordered here is great quality, arrives quickly and just as described. Highly recommended for bakers like myself.
15 December 2025
Unprompted review
Absolutely brilliant service goods…
Absolutely brilliant service goods arrived with three day over Xmas.
18 December 2025
Unprompted review
I m super with my last purchase I will…
I m super with my last purchase I will be ordering always with you from now.
14 December 2025
Unprompted review
My $12.23 for 1 Item has a delivery…
My $12.23 for 1 Item has a delivery charge of $50.84 that is ridiculious so I had to cancel my order thanks to the shipping charges
13 December 2025
Unprompted review
Reply from Cake Craft Company
Hi Debbie,
Thank you very much for taking the time to share your experience with us.
I’m truly sorry for the disappointment caused by the shipping cost on your order. We completely understand how frustrating it is to see a delivery charge of $50.84 on a $12.23 item, and why this led you to cancel the order.
Please be assured that we always check for the most competitive rates available with our couriers, and in some cases we can request alternative quotes and email customers with revised shipping costs before proceeding.
I can also confirm that your order has been cancelled and a full refund has been processed. Depending on your bank, this may take a few working days to appear back in your account.
We hope that, in time, you might consider giving us another opportunity to show the level of care and service our customers deserve.
With our heartfelt apologies,
Customer Experience Team
Cake Craft Company
Quick delivery and informative…
Quick delivery and informative information for someone who doesnt know anything about cake making found what i was asked to purchase as a gift as the person just sent me a tiktok video with no other words 😂
2 December 2025
Unprompted review
First Class Service
A very pleasant experience making my purchase from Cake Craft Company. The delivery was prompt and when there was one item missing it was dealt with very quickly and arrived the following day. Most impressed and will look forward to using this company in future.
5 December 2025
Unprompted review
Have used this company over the years…30
Have used this company over the years always had excellent service goods always a good standard and prompt delivery I Don't do much celebration baking now but I know we're to get all my stuff even the unusual to make more personal
12 December 2025
Unprompted review
Had what I wanted
Confirmation of order came through promptly and the site had stock that I wanted which I couldn't locate elsewhere. I received a notification that my goods were due to be despatched; the downside is that it seemed to be a couple of days before it arrived at the courier collection point so despatch should have been quicker - or at least a more honest notification of pending despatch.
1 December 2025
Unprompted review
They sent me the wrong order
They sent me the wrong order - somebody else's. When I called to tell them, instead of apologising and saying they would re-send my order, I was told that they would have to contact customer services and they would get back to me. Awful. This wasn't my problem but they have tried to make it mine. Not impressed. Now pushed to get the right products from another company before Christmas.
12 December 2025
Unprompted review
Reply from Cake Craft Company
Hi Pattie,
Thank you for taking the time to share your experience with us. We are truly sorry for what you’ve been through and completely understand how upsetting and stressful this must have been, especially so close to Christmas.
We’re very sorry that you received the wrong order and that your initial contact with us left you feeling unsupported. When you first called, our store team immediately informed our Customer Experience team, as they are not able to resolve order issues directly. As soon as we were made aware, we contacted you by email.
As part of our investigation, we asked for proof of the items received so we could look into this promptly. We advised that once this information was received, we would investigate immediately and arrange for the correct order to be sent out as a priority. This replacement was offered to ensure you received the correct items as quickly as possible.
However, we completely understand your decision to request a full refund, and we can confirm that this has now been returned to your account.
We know this experience has caused unnecessary stress and inconvenience, and we are sincerely sorry that we weren’t able to resolve it in the way you needed at the time. We truly value your trust and are disappointed that we let you down on this occasion.
We hope that, in time, you might consider giving us another opportunity to show the level of care and service our customers deserve.
With our heartfelt apologies,
Customer Experience Team
Cake Craft Company
Good quality products and fast delivery.
Good quality products and fast delivery.
22 November 2025
Unprompted review
Still waiting over a week later
Ordered and dispatched 8 days ago for 24 hour delivery. Still hasn’t arrived and phone lines aren’t working. Have emailed but still waiting for reply. Not impressed
4 December 2025
Unprompted review
Reply from Cake Craft Company
Hi Kath,
Thank you for taking the time to share your experience with us. We are truly sorry for what you’ve been through and completely understand how upsetting and stressful this must have been.
We fully appreciate how disappointing it is to place an order for 24-hour delivery, have it dispatched 8 days ago, and still not receive it. We’re also very sorry that our phone lines were unavailable and that you’ve been waiting for a response to your email — this is understandably frustrating and not the experience we want for our customers.
Please be assured that we are currently checking and investigating what has happened with your order as a priority.
We know this experience has caused unnecessary stress and inconvenience, and we are sincerely sorry that we weren’t able to resolve it in the way you needed at the time. We truly value your trust and are disappointed that we let you down on this occasion.
We hope that, in time, you might consider giving us another opportunity to show the level of care and service our customers deserve.
With our heartfelt apologies,
Customer Experience Team
Cake Craft Company
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