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Cake Craft Company Reviews 

1,921
•
TrustScore 4.5 out of 5

4.4

Cake Decorating Equipment Shop
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Review summary

Created with AI, based on recent reviews

Considering 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery times, the user-friendly website, and the wonderful product quality ideal for all kinds of baking projects. People consistently appreciate the careful packaging that keeps items safe, alongside the clear communication and helpful tracking updates provided throughout the shipping process. However, some customers also noted frustrating issues with delivery delays, lost parcels, and occasionally receiving incorrect items that required extra time to resolve. A few people also experienced missing parts or damaged products upon arrival, which caused some inconvenience when preparing for special events.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting a wide range of affordable items like... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting swift dispatch times and... See more

Order

Consumers find order to be positive, highlighting that the website is easy to use and products are of great... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with sturdy products and great... See more

Service

Customers had positive experiences with service, consistently praising the efficient communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good shopping experience, but the shop ran out of stock of one of the items that I purchased, even though it seemed to be available when I placed the order. Customer service was prompt to address the... See more

Rated 5 out of 5 stars

Great customer service and great products sold by this company. One of the cake boxes I ordered arrived damaged (by fault of the courier, not Cake Craft Company), but they were very kind and quick to... See more

Rated 5 out of 5 stars

We needed something unique in style , quality made, for decorating a wedding cake. We found it here. Delivered swiftly too. The mould was good quality tough but easy to remove the casts. A shame we ca... See more

Company replied

Rated 5 out of 5 stars

I ordered different nozzles , piping bags, gel food colouring etc for decorating buttercream floral cupcakes. The piping nozzles pipe like a dream. All goods came within the week of ordering and i was... See more

Company details

  1. Cake Decorating Equipment Shop
  2. Bakery Equipment
  3. Baking Supply Store
  4. Craft Store
  5. Hobby Store
  6. Kitchen Supply Store

Written by the company

Famously Lower Prices Cake Craft Company offers great prices on your cake decorating supplies, sugarcraft essentials & packaging. FREE delivery on orders over £45

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,921)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Wrong order sent/items out of stock

1st of all they sent me someone elses order and i paid for next day delivery. No refund given for delivery

By the time they resolved the issue a week later they sent my actual order but stated some of the products were out of stock.

shocking service from this company and all they offer is apologies but that doesnt solve the damage done to my brand. I needed the items to fulfill a customer order and instead im having to run around sourcing items elsewhere at last minute because they wait a whole day to update you with issues.

I wont be using them again and if you choose too, it will be at your own risk

21 August 2025
Unprompted review
Cake Craft Company logo

Reply from Cake Craft Company

Hi Nathan,

Thank you for taking the time to leave us a review — we are truly sorry to hear about your recent experience and completely understand your frustration.

Please accept our sincere apologies for the errors with your order. We regret that you were initially sent someone else’s order and that this caused such an inconvenience, especially as you had paid for next day delivery. To clarify, the postage charge was refunded, and unfortunately some items in your order were out of stock at the time, which also contributed to the delay.

We genuinely value your feedback and are committed to learning from this so we can improve both our service and your experience with us.

Once again, we are very sorry to have let you down on this occasion, and we do hope we will have the opportunity to restore your confidence in us in the future.

Warm regards,
Customer Experience Team
Cake Craft Company

Rated 5 out of 5 stars

Absolutely excellent customer…

Absolutely excellent customer services.. thank you for sorting out my Cake board problem so quickly. As a professional Cake Baker, I will be using your company with great regularity in the future thank you again. Cakes made by Allie

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Wrong Order Received & Data Protection Breaches

Purchase at your own risk. Ordered items on 20/08/2025 for next day delivery as items needed to complete event order. Parcel arrived on time but someone else's order. Outer delivery label details are mine but products and invoice are for someone else which is a data protection breach as I have there name, address plus other details and mine is probably with them or someone else.

Theres no working contactable number so all I can do is email to try resolve. How do you send back items not received and how does one get their money back for the next day delivery of the wrong order? Also be careful of the small print, website says food products not returnable/refundable

21 August 2025
Unprompted review
Cake Craft Company logo

Reply from Cake Craft Company

Hi Nathan,

Thank you for taking the time to leave us a review — we are truly sorry to hear about your recent experience and completely understand your frustration.

Please accept our sincere apologies for the wrong order being delivered and the data protection concern this has caused. We also regret that you were unable to reach us by phone. Kindly note that our phone line is currently unavailable, and emails sent on Sundays are not responded to as our office is closed — this is why we did not reply immediately to your message.

We will be getting back to your email as soon as possible to resolve this matter for you. In the meantime, you are also very welcome to contact our Customer Experience Team directly at orders@cakecraftcompany.com
, and please include “FAO_TRUSTPILOT” in the subject line so that a senior team member can personally follow up and ensure your concerns are fully addressed.

We genuinely value your feedback and are committed to learning from this to improve both our service and your experience with us.

Once again, we are truly sorry to have let you down on this occasion, and we hope we’ll have the opportunity to restore your confidence in us moving forward.

Warm regards,
Customer Experience Team
Cake Craft Company

Rated 5 out of 5 stars

Good service

Good service. Arrived on time and packed very well. I ordered boxes for tiered cakes. They are strong and sturdy. I recommend it to all bakers. Loads of variety available.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Helpful Advice

Specific advice sort on how best to stack varying sizes of fruit cake, which I had never done
Prompt reply with options giving with pros and con
Prompt delivery

23 July 2025
Unprompted review

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