Cake Stuff Reviews 1,468

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Placed order selected delivery on Wednesday via evri , received despatch notice stating delivery Thursday via yodel . Didn’t turn up Thursday so filled in online enquiry form , got standard reply , th... See more

Company replied

Rated 5 out of 5 stars

I've been using Cake Stuff for a few years now, and never had a bad experience. Products always great quality, and delivery is fast. Unfortunately, my most recent order had a split in one of the ba... See more

Rated 5 out of 5 stars

Have used a few times now as they often come up cheapest but this time there was an error in my order. I called and spoke to someone who was super helpful. They were able to send me a return label t... See more

Company replied

Company details

  1. Cake Decorating Equipment Shop
  2. Bakery Equipment
  3. Baking Supply Store
  4. Cake Shop
  5. Wholesale Bakery

Written by the company

Cake Stuff is the UK’s top online store for cake decorating equipment and sugarcraft supplies, with famously low prices and award-winning friendly service. We now operates from one super duper state-of-the-art warehouse, offering our customers a massive and ever-growing range of over 11,000 different baking, cake decorating and sugarcraft goodies from all the top brands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Amazing Customer Service

I've been using Cake Stuff for a few years now, and never had a bad experience. Products always great quality, and delivery is fast.

Unfortunately, my most recent order had a split in one of the bags of cake mixes and it damaged a cake board that I had also ordered. I called customer services that afternoon and they sorted it straight away for me. Great customer service and I'll be using them again. :)

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Recent order

There were a couple of items out of stock but the items I did order were delivered quickly and in good condition.

30 July 2024
Rated 3 out of 5 stars

Dissapointed wu

Part of my order was completely missed off three packs of icing were not included .Yes my order was made up but this was stressful ask was making my granddaughters Christening cake !

29 July 2024
Rated 5 out of 5 stars

Arrive on time

Arrive on time, good quality as described..have veeb using product for over 10yrs, same taste 👌

16 July 2024
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Reply from Cake Stuff

Thank you for your review! We hope you shop again soon :-)

Rated 2 out of 5 stars

Slow compared with other companies…

Slow compared with other companies using the same delivery option.
Sodden cardboard box housing my order.
Damaged cake board.

18 July 2024
Cake Stuff logo

Reply from Cake Stuff

Please email our Customer Service Team on info@cake-stuff.com & they can investigate further for you.

Rated 4 out of 5 stars

Easy to order

Easy to order, and was able to add an item within 12 hours of ordering. Customer Service helpful and efficient. Only thing to note is the size of the box it came in was huge and a bit overkill, maybe size these a little better :)

17 July 2024
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Reply from Cake Stuff

Thank you for your review, our dedicated Customer Service team are always happy to help ! We have passed your feedback over to the Warehouse Manager though so he can keep an eye out on the packaging used to avoid being too excessive

We hope you shop again soon :-)

Rated 5 out of 5 stars

Good Experience

Ordering from Cake Stuff is easy. Their online shop is easy to move around and checkout is simple with a variety of options to pay. Delivery is good also with courier options. Issues with order is sorted. Good communication. Will order again.

18 July 2024
Cake Stuff logo

Reply from Cake Stuff

Thank you for your review! We hope you shop again soon :-)

Rated 5 out of 5 stars

Great Customer service.

Have used a few times now as they often come up cheapest but this time there was an error in my order. I called and spoke to someone who was super helpful. They were able to send me a return label to return the incorrect items easily and sent out the correct items to me next day delivery even before the wrong items had been returned. Very impressed with this customer service.

26 July 2024
Cake Stuff logo

Reply from Cake Stuff

Thank you for your review, our dedicated Customer Service team are always happy to help ! We hope you shop again soon :-)

Rated 5 out of 5 stars

Great service

Order was slightly damaged, but cake stuff rectified straight away. thank you

10 July 2024
Cake Stuff logo

Reply from Cake Stuff

Thank you for your review, our dedicated Customer Service team are always happy to help ! We hope you shop again soon :-)

Rated 1 out of 5 stars

Never again

Placed order selected delivery on Wednesday via evri , received despatch notice stating delivery Thursday via yodel . Didn’t turn up Thursday so filled in online enquiry form , got standard reply , thank you for filling in form but heard no more . Yodel delivered Sunday . Great , it was needed for a cake on Saturday !! Absolutely disgusting service and now I’m stuck with over £40 of stuff I have no need for . Not happy at all

16 July 2024
Cake Stuff logo

Reply from Cake Stuff

Please email our Customer Service Team on info@cake-stuff.com & they can arrange a collection & refund for you.

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