Excellent service!! We would just like to highly recommend the wonderful service we received from Sam Crawford from Ashford branch of Caffyns. From the very start Sam was extremely helpful, patie... See more
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Review summary
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Reviews shaping this summary
I want to highly praise Caffyns VW Worthing and to especially thank Joe Cosgrave for his excellent help and patient support throughout the whole process. Two weeks on, we are delighted with the c... See more
I stopped using main dealers 20 years ago after experiences with Audi, but with an EV, an EX30, I can't drop it around to my local neighbourhood garage for repair. So I'm really pleased that Eastbourn... See more
I recently purchased a 2021 Audi Q2 from Caffyns in Brighton, and the experience was amazing from start to finish. Simon Huxford was helping me to go through the entire process, from the test drive to... See more
Company details
About Caffyns
Written by the company
Over 150 Years of History
Exceptional Customer Service
Outstanding Aftersales Experience
Motability
Giving Back to the Community
Caffyns is proud to be one of the longest running dealerships in the country, having been established for over 150 years. Moving into the motor industry in 1903, we have been offering customers a huge number of new cars, used cars and servicing options ever since.
With 9 franchises available across 17 dealerships in Sussex and Kent, we have something for everyone. The prestigious brands we represent are Volkswagen, Audi, SEAT, ŠKODA, Lotus, MG, Vauxhall, Volvo & LEVC. Finance, business offers and vans are all available, depending on your lifestyle needs.
Exceptional Customer Service
Our friendly and knowledgeable staff across our Caffyns dealerships are here to help with all of your vehicle requirements from sales, business and Motability to aftersales, both in person and on social media.
We are always striving to provide the very best customer service, so we always welcome your feedback on Trust Pilot. Please let us know about your experience with Caffyns to help us improve and also help other customers too.
Outstanding Aftersales Experience
Aside from offering fantastic offers on new and used vehicles, we also boast comprehensive servicing, parts, accessories and repairs as well as other aftersales products to help you get the most out of your car. Our manufacturer approved service centres and fully trained technicians provide the highest quality aftersales for your vehicle, so you can always drive away with confidence.
Motability
Caffyns is proud to be a premier partner of the Motability scheme, ensuring that it’s easier and more affordable than ever for anyone to drive. We have Motability specialists in every branch who are ready and waiting to offer friendly advice and find you the perfect vehicle.
Giving Back to the Community
Here at Caffyns we are always looking for ways to give back to the local communities where our dealerships are. We have partnered with charities such as St Wilfred’s Hospice, Haviland House and Blind Veterans UK in the past and we hope to continue to do so.
Contact info
United Kingdom
- feedback@caffyns.co.uk
- www.caffyns.co.uk
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patrick & Jamie
After receiving a poor experience from my local Audi branch, I got in touch with the team at Brighton who have been nothing short of brilliant from the first time of speaking to Patrick and Jamie. Both have been excellent and after having an issue with the car I was part exchanging, were understanding and got everything resolved at minimal cost. I will never not recommend Patrick, Jamie and the team to others. Thank you all!
23 May 2025
Unprompted review
Reply from Caffyns
Thank you for your fantastic review, Morgan. We're thrilled to hear that Patrick, Jamie, and the team at Caffyns Group were able to turn your experience around and provide excellent service. It's wonderful to know they were understanding and resolved the issue with your car efficiently. Your recommendation means the world to us—thank you for your kind words!
Very courteous and helpful…
Very courteous and helpful staff.Comfortable surroundings.A happy experience throughout.Customers treated with respect.Hope other car dealers take notice.
5 June 2025
Reply from Caffyns
Thank you for your wonderful review and five-star rating, Lorenz. We're delighted to hear that you had such a positive experience at Caffyns Group. Your kind words about our courteous staff and comfortable surroundings mean a lot to us. We look forward to welcoming you back in the future! Best regards, Caffyns Group.
Good personal service
Good personal service. Informative but not pushy salesman. Listened and delivered exactly what we wanted.
23 May 2025
Unprompted review
Reply from Caffyns
Thank you for your kind review, Anita. We’re delighted to hear that you appreciated the personal service and that our salesman was able to meet your expectations without being pushy. It’s great to know we delivered exactly what you wanted. Best regards, Caffyns Group.
Great customer service support and…
Great customer service support and technical expertise on the vehicle
1 June 2025
Being unable to drive for 6 Weeks my…
Being unable to drive for 6 Weeks my car needed MOT
John Hards organised a collection and delivery which went very well. Andy who collected the car was very helpful and arrived at the stated time. Further work was required on my car this was arranged by Jon and Andy returned the vehicle to my home by lunch time . A First Class service!!!
27 May 2025
Reply from Caffyns
Thank you so much for your kind words and thoughtful review! We're delighted to hear that John and Andy were able to provide a smooth and reliable service during your time off the road. Ensuring your car was taken care of without any added stress is exactly what we aim for, and it's great to know everything went to plan. We'll be sure to pass on your compliments to both John and Andy. Thank you again for choosing us we’re always here to help!
very helpful
29 May 2025
Reply from Caffyns
Thank you for your kind review and five-star rating, Barbara. We are delighted to hear you found our team at Caffyns Group very helpful. Please don't hesitate to reach out if there's anything else we can assist you with.
Mark Harris was brilliant
Mark Harris was brilliant! Lovely, helpful, happy man.
24 May 2025
Unprompted review
Reply from Caffyns
Hi Leah, thank you for your fantastic review and five-star rating! We’re delighted to hear that Mark Harris provided such a lovely and helpful experience. We’ll be sure to pass on your kind words to him. Best regards, Caffyns Group.
Very satisfied
Very pleasant and friendly sales person not pushy didn’t try to upsell the car or any extra add ons we would recommend to anyone.
20 May 2025
Unprompted review
Reply from Caffyns
Thank you for your kind review and 5-star rating, Sharon. We're delighted to hear that you had a positive experience with our salesperson and appreciated the friendly and non-pushy approach. Your recommendation means a lot to us. Best regards, Caffyns Group.
Excellent Purchase Experience
Andrew made our purchase / part exchange a delightful experience. He was very professional, helpful, approachable and personable to us with our cheeky questions!
He explained the sale/purchase processes and procedures succinctly. He demonstrated the car clearly, not in a rushed manner and made us feel valued customers.
Many thanks Andrew, from Colin and Pauline
22 May 2025
Unprompted review
Reply from Caffyns
Thank you for your wonderful review, Pauline. We're delighted to hear that Andrew made your purchase and part exchange such a pleasant experience. It's great to know he was professional, approachable, and thorough in guiding you through the process. We'll make sure to pass on your kind words to him. Thank you for choosing Caffyns Group, and we hope you enjoy your new car!
Harrison was very professional
Harrison was very professional and knowledgeable. He was a good salesperson as he wasn't pushy and treated us with respect, answering our questions in a calm and clear way. The company was understanding with us when we had to delay taking the car. Great communication throughout the process. Thanks, would recommend
22 May 2025
Unprompted review
Reply from Caffyns
Thank you for your wonderful review and five-star rating, Kate. We're delighted to hear that Harrison provided professional and respectful service, making your experience with Caffyns Group enjoyable. It's great to know that our communication and understanding met your expectations. We truly appreciate your recommendation and hope you enjoy your new car! Best regards, Caffyns Group.
Great service staff
Prompt, friendly and informative staff. Angie & Katy on Service reception are particularly impressive
19 May 2025
Reply from Caffyns
Thank you for your glowing review and five-star rating, Martin. We're thrilled to hear about your positive experience with our team at Caffyns Group. Angie and Katy on Service Reception will be delighted to know they made such a great impression. We look forward to welcoming you back in the future!
Very courteous and efficient.
18 May 2025
Reply from Caffyns
Thank you for your kind review and five-star rating, Mrs Davis. We're delighted to hear you found our service courteous and efficient. Best regards, Caffyns Group.
Expected quality and service as usual…
Expected quality and service as usual by Audi brand . and friendly staff .
15 May 2025
Reply from Caffyns
Thank you for your review and five-star rating, Customer. We're delighted to hear that you received the quality and service you expect from the Audi brand, along with the friendliness of our staff. We look forward to welcoming you back to Caffyns Group in the future.
I highly recommend Harrison in the Lewes branch!
I had an excellent experience purchasing my Lotus Eletre R, and I can’t recommend Harrison at Lotus highly enough. From the very first enquiry through to the handover, Harrison was professional, knowledgeable, and genuinely passionate about delivering the best customer experience.
He took the time to explain every detail of the car, answered all my questions with patience and clarity, and made the entire buying process seamless and enjoyable. His dedication and attention to detail made me feel completely confident in my decision.
If you’re considering a Lotus, I highly recommend asking for Harrison—you won’t be disappointed. Thank you again for making this such a memorable and enjoyable experience!
15 May 2025
Unprompted review
Reply from Caffyns
Hi Nick, thank you for your fantastic review and five-star rating! We are thrilled to hear about your excellent experience purchasing the Lotus Eletre R. Harrison will be delighted to know his professionalism, knowledge, and dedication left such a positive impression. We are so pleased he made the process seamless and enjoyable for you. Enjoy your new Lotus, and thank you for choosing Caffyns Group!
Recall for software update
Efficient and helpful service and the car cleaning wash and vacuum was excellent
14 May 2025
Reply from Caffyns
Thank you for your kind review and five-star rating, John. We're delighted to hear you found our service efficient and helpful, and that you were pleased with the car wash and vacuum. We look forward to welcoming you back to Caffyns Group in the future.
We bought a new Golf and the Kayle…
We bought a new Golf and the Kayle sales executive was very friendly and helpful and very professional made us feel comfortable it was all organised when we got there everything went smooth we where welcomed from amazing Manager Rob
29 April 2025
Unprompted review
Reply from Caffyns
Hi Veprim, Thank you for the five star rating and review! We are glad you had a great experience at our dealership. Best Regards, Caffyns
Great moneysaving service
My Volvo V70 AWD was leaking from the fuel overflow pipe. Replacing this and the filler pipe in theory require over 10 hours of work to get the transmission and fuel tank out of the way. The Caffyns technicians know a way to do this by simply lowering them out of the way, which reduces the time required to just over 2 hours. That saved me hundreds of pounds! Everyone at the Eastbourne Volvo dealership provided impeccable professional yet friendly service. With special thanks to Service Advisor Max.
13 May 2025
Unprompted review
Reply from Caffyns
Hello Michael, Thank you for the five star rating and review! We are glad you had a great experience at our dealership and wish you many more happy miles in your Volvo. Best Regards, Caffyns
Amazing start to finish service from…
Amazing start to finish service from harrison from the welcome to the handover nothing was to much. In fact he went above and beyond to make the handover happend a day earlier than planned to help me out. The service from all the team was incredible
5 May 2025
Unprompted review
Reply from Caffyns
Hi Nick, Thank you for the five star rating and review! We are glad you had a great experience at our dealership. Best Regards, Caffyns
Reply from Caffyns
Hi Matt, Thank you for the five star rating and review! We are glad you had a great experience at our dealership. Best Regards, Caffyns
Bought a new vehicle
Bought a new vehicle. Josh talked us through the whole Cupra range and options and listened to us
3 May 2025
Unprompted review
Reply from Caffyns
Hi Richard, Thank you for the five star rating and review! We are glad you had a great experience with Josh at our dealership. Best Regards, Caffyns
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